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June 2024 by Gorge Saites
We purchased a leather sofa $6,000 and one end of has had a problem with the leather.We ask them to do something about it and got no where poor customer service will never do business with this company again
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March 2024 by Laurie PG
Arrogant atmosphere. I worked with Manager over several days. Communication slow then non-existent. Manager marks up prices for manufacturer sales. Not a trustworthy business. Many items made in China, do your research.
I ordered the exact same item I was looking for, from a different, reputable business for ~$1000 less. Stressless has price fix on lowering prices, however, I guess stores have option to mark up? Again, do your due diligence. Disappointed
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January 2024 by Leslie Suga
The furniture was beautiful! The customer service was ugly.
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December 2023 by Suzanne Dickinson
I have been a customer since 1991. I am done, quality, service and follow through are terrible at this point and no one cares!
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December 2023 by Stephanie
We ordered our chairs online and were notified when to come pick them up. Email communication was good and the delivery person was super friendly. This is our second set of these Stressless chairs we have purchased. Our old ones were still in pretty good shape even after over 15 years.
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December 2023 by Tim
If I could buy furniture at only one place, it would be Scandinavian designs in Rocklin. The good experience wasn’t just the beginning and the end of the purchase, but also afterwards. Jeff, the manager, and Alicia, the sales rep are two of the best that I have seen in this business. They made sure I was satisfied even after the sale. They are both personable and professional.
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November 2023 by Bonnie M.
This is the BEST store.. Quality furniture, the best people to help you. I've purchased ALL my home furniture for living rooms and family rooms at Scandinavian Designs.
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October 2023 by Lisa Farrar
We recently purchased a couch at this location. Great customer service and all around experience. They gave us updates on the arrival of our couch which we appreciated. We will definitely make any future home purchases at Scandinavian Designs. Highly recommend.
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October 2023 by Vince and Carol Clubb
We purchased bedroom furniture about a year ago from the Rocklin store. The set is beautiful solid cherry, well crafted, and made in Oregon. Sales experience was very positive, and the furniture was delivered in a week or so in perfect condition. We are extremely happy with our purchase. The store has a wide variety of furniture that ranges from imported MDF/plastic to domestic solid wood, and priced accordingly. Be sure to browse the entire store or you could miss the perfect piece you're looking for.
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October 2023 by Tia Saucer
Love our new bedroom furniture. Great quality pieces and great price.
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October 2023 by Ravi Reddy
Very good collection of modern and trendy furniture for various rooms. Our salesperson Elizabeth was super friendly and knowledgeable; she went above and beyond to help us find the best stuff at the best available price. When the furniture was delivered, we had some scratches on the legs and again Elizabeth/Scandinavian Designs were able to address it promptly.Overall, high quality furniture showroom and salesperson that I have no doubt recommending to anyone.
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October 2023 by Pedro Garcia
Staff treated us so well and helped us pick out a couch and bedroom set, will definitely shop here again in the future
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August 2023 by Travis Kaye
My partner and I live in Chico -- 1hr 45 min drive from Rocklin. 3 weeks ago we drove down to purchase a bar table. We were told we'd have to wait for the next shipment the following weekend! Totally understandable. (I learned that I could call ahead to check in about that kind of thing)The problems started when we drove down last weekend (2nd weekend in a row driving down there) to pick up the table. We checked in at desk, then drove around to warehouse and were given a box.We drive back to Chico and realize we were given box 1 of 2. We were not given the legs to our table after spending the majority of the day going to pick the purchase up.Management at this location let us down. They refused to ship the legs to is via ups or fed ex. It took an additional week to hear back from an agent (after thr manager got back from vacation) that they're only willing to deliver at the END OF SEPTEMBER (it is the middle of August as I write this) or we can drive back to Rocklin to pick up and receive a $200 partial refund on purchase. Let me tell you, $200 barely covers the gas we've spent on this odyssey. It nowhere reaches making up for the disappointment and time spent walking around a box (labeled 1 of 2)in our dining room while seeing a $700 charge come out of my bank account...as well as the amount of time we will spend this Saturday doing it all over again. I believe this store should have bitten the bullet and shipped our item to us, given we've shown dedication to making a purchase at their store.Mistakes happen but how a business handles them really shows their character. Throughout this process, there has been little and poor communication from the store. I had to call to confirm it was ready for pick up. I've had to call to check in on the status of the legs. Initially, we were told they WOULD ship the item to us. Then, they took that back and the manager did not call me as the agent said would happen and as I requested. Scandanavian Designs Rocklin has made it clear that our time, effort, money, and satisfaction as customers are not important to them. I will not shop here again and will recommend people spend their money elsewhereMy partner and I both work busy jobs, so the added trip does take away quite a bit of time from our rare time off. This store has a great looking building, but when it comes down to it their quality of service is lacking. Such a disappointment. .
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August 2023 by Cathy
Great service, value and excellent products - we will be back!
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August 2023 by Dov Marocco
From the name, I expected modern stylish pieces. It’s very traditional, bulky, and better suited for people looking for what is probably good quality but very outdated furniture that definitely errs on the very conservative side. You won’t find trendy pieces here or the latest designs. It attracts a more mature/older crowd. Definitely fills a niche, just not mine.
