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November 2023 by Cold Brew
I went in to get an oil change and a new tire. While I as at it I asked if they woule double check my brakes as they were broken in but still making squeaking sounds. I was asked where I got my new brakes, I told him it was a franchised garage. He goes on to tell me all the bad things they do and why they shouldn't do what franchised places do. Tells me the correct way tires should be installed, etc etc etc. They took ALL FOUR tires off to check my brakes. Oh, good he's going to put my tires on correctly, two good ones in the front and the bad ones in the back. After they check the brakes, oil change is done and the tires are back on. The price quoted for the tire, matching the one I had, was three times the price I paid at the other place. So, I declined. I checked my installed tires and noticed that they did exactly what the franchised garage did, incorrectly. I asked, you took the tires off, why didn't you just put the good one in the front like you said? Oh, well you didn't request it and its additional cost. I paid you to assess the brake situation, you couldn't just switch two tires? All in all I paid for a very expensive oil change and to tell me that my brakes are "legal".
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August 2023 by Marta Szentgaly
Just want to say that I had great experience with Rocklin Automotive. They thoroughly checked out my entire car. I highly recommend them for all your car repairs.Services: Electrical repair
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August 2023 by Office “PooLoadOfMonkeys” Psycho
I would rather have the waitresses at the iHop next door work on my car than these "mechanics"
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May 2023 by Marc P.
This place was awesome, I had never been and they treated my like an old friend there. Marc was great and Eddie did his thing. In and out....plus my truck drives perfect. Can't do anything but recommend. thanks guys!
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May 2023 by jaysen hill
Great service and team I trust. Always making sure the work we need to work on gets done and keeps you updated to keep communication open.Service: Body & Trim
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January 2023 by Dennis S.
First time using great professional staff very friendly, very helpful went in for an oil change, unlike other service stations, like Pep Boys and Auto Zone, I was not conned into being sold on new brakes and rotors and new parts and pieces to my car on a virtually brand new vehicle as I have in the past. Will definitely use again.
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December 2022 by Anthony
Rocklin Automotive did a fantastic job on replacing our water pump and oil filter housing and cooler. Turn around time was great and they did a solid job. Highly recommend anyone looking for any repairs to go here.Service: Engine repair
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December 2022 by Dan H.
Owner Marc gave exceptional service & clearly explained what needed to be fixed on my vehicle. I had a major issue with my full brake system which was replaced with quality parts. My wife and I have come here for years. I would recommend to take your vehicle here for quality service.
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October 2022 by Stacey Smith
they break stuff my truck then wants you to pay to replace it they must need costumers in money to stay in business will never go there againService: Tires
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October 2022 by T Loc
Great customer service when calling and asking a question about my car.
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October 2022 by Captain C.
I have brought my sons car in for work at Rocklin Automotive and I am very pleased with Mark and his crew of mechanics. I turn to these guys because I TRUST them! I always feel like I completely understand the process and I know they are looking out for my best interest. Look no further than Rocklin Automotive for professional and outstanding service at a fair price!
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September 2022 by Mark Conway
I've been taking my vehicles to Rocklin Automotive for years..they always provide great customer service and fair pricing.Service: Auto maintenance
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September 2022 by Chad T.
Mark is a used car sales man. He's a smoother talker but is bending everyone over. They charged me a 900% mark up on parts. Every time I got my vehicle back there was a new issue. $3500 for AC repair. Upon pick up my headlights didn't work. 2 days of returning to the place and they got them partially working. His excuse, and I quote "it's this Ching Chong China parts you have on your head lights" referring to some after market HID lights that were installed. When I got home and opened the hood I noticed none of the weather stripping seals were put back on and they were just slammed under the hood. The HID ballasts we're not re-secured to the truck and we're just hanging down. Mark should be locked up for all the money he is stealing from the community. Go to 5 star automotive right next door they are great.
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August 2022 by DS D.
Price gouging here. I was given an estimate of $1650 for work that the GM dealership quoted at 955. Eventually had it done for 580 at another reputable mechanic. That is one third!. Key difference was number of hours of labor assessed ....7 hrs vs dealer at 3 hrs vs the other mechanic at 1.5 hr. Their neighbor Five star Auto were worse with an even higher quote.
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July 2022 by Javier R.
My wife brought her 2009 Toyota Corolla on July 9th,2022 for a broken A/C. One star is ridiculously high for these price gouging crooks. Let me ask any of you this: "What honest mechanic shop asks for a $1,400 deposit upfront before finishing any of its work?" These shady characters were reluctant to offer estimates when we asked. Using the supply chain issues as an excuse they kept my wife' s Toyota Corolla for almost two weeks. They narrowed it down to the computer module of her car needing replacement. They ordered the part on Day 11 of this saga and then "realized" they ordered the wrong part. They then informed my wife they will need more time and $1,500 more money on July 20th and she would not have her car until August 5th!! So on Day 12 having taken the advice of a family member who owns their own shop in South Sacramento we told Rocklin Automotive to put her Corolla back together and to give us an itemized list of all work done so our family member could then have a roadmap of what was done so they could competently do what Rocklin Automotive failed to do. I do not doubt because they saw my wife they thought it was safe to price gouge on the basis of her being a woman. So when I showed up on July 21st at 5pm in the afternoon for my wife's Corolla having spoken at least five times over the previous 12 days on the phone with them, and having showed up with my wife to deliver the car in the first place. I returned to Rocklin Automotive on July 21st to retrieve our car and money that was being held hostage by these crooks. The technician there Mark is his name was irate, condescending and after slamming the car keys down on the counter demanded $300 more, mind you after their failure to fix the problem and a minimum of two more weeks wait for them to fix the problem. I replied they had a $1,400 deposit from us and they would not be receiving more. So after giving the keys back to me and demanding we pay $300 for a problem not fixed. I asked what is required under California Law. That is an itemized estimate of what works has been done, which he did not want to give to me when I asked after he gave me back the Corolla keys. He wanted to refuse me the itemized estimate until I paid him his $300. Effectively holding my wife's request and California rights hostage for money. He relented and slammed the itemized estimate of what was done on the counter and said: " Good luck to any others who start from what I finished." As I was leaving the shop with what was rightfully ours namely the Corolla keys and itemized estimate. He said:" I do not even know who you are?! I said I was the customer's husband. Mark said: "Well bye customer's husband!" I find that curious you would hand the keys to a car to a complete stranger if you were unsure of who they were. Either you are lying and know who I'am or your a moronic d-bag who should be in another job(maybe the other side of auto mechanics, you know the crash dummy side) When my wife drove off the parking lot of Rocklin Automotive she found the brake lights out, the turn signal lights out and the radio out. In short $1,400 out, car in worse shape, monumental waste of time expended in two weeks. In order to fix a an broken A/C in this 100 degree heat.
