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December 2023 by Sanchez C.
Great customer service! They answered all my questions and concerns. I will definitely be coming back.
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December 2023 by Joel K.
Erick is the man was super helpful answered every question and some. Even went out of his way to call me back and give me additional information.
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November 2023 by Sammi Haller
Everyone that helped me at pep boys were wonderful. They are helpful, knowledgeable and made sure I was aware of all issues that needed to be addressed without being pushy like some places do. The service was fast and I will definitely be back! Thank you!
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November 2023 by Brian Cambra
Quick service, and priced reasonably. I will be looking for more specials. May need a set of tires later.
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November 2023 by Sandaldeep Singh B.
Great service, extremely polite staff,and a detailed report with specific pictures of area of concerns. Just hired them again for another, and will do the same in the future.
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November 2023 by Addison M.
Well, I needed to get my oil change as well as a Lyft inspection and these guys took care of everything that I needed. Kia was very helpful and knowledgeable about everything that was going on with my car and led me in the right direction of what service to get and how much it cost and he was very friendly. They have a waiting room or you can go next-door to Moska brewing Company and get a bite to eat or drink but I just wish the little lounge they have would play music or have a tv going. It was too quiet in there lol.
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November 2023 by Sandra Jones
PepBoys in Lincoln is the place to go for an oil change. The service was excellent, Kayla was very kind as was the mechanic who changed the oil. The waiting area was very clean and comfortable. The only reason I’m giving a four star review and not a five star review is due to the tires not being rotated as requested even though the receipt says it was done. One tire is ever so slightly different than the others and it didn’t move location on the car. I intend to return for future service.
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November 2023 by Mislim Younis
I visited the store twice. From the first visit, the manager was in front office and seems to complain about everything, but I kept engaging him in conversations to light up his day as it seemed that he was new to this store, not management. He said he fired most of his old staff.The 2nd time I came couple months after; I smiled when he entered the shop after I waited for him to come but never bothered to even greet me or other customers. The lady was going to charge for the service, and I noticed the charge was much higher than the same service I did couple of months ago, so I asked for the reason. She turned to the manager and that I am arguing about the price. I told her I was just asking, not arguing; she replied saying, "if you want to argue, you can go somewhere else." Well, I did, and I will never go back. I've been a customer of Pepboys for at least 2 years now, and usual wait times for simple oil change have been 2-3 hours. I found a place half the distance to me, cheaper and did the job in 20 minutes for me.
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September 2023 by sambhav soni
Worst customer service. Definitely not professionals working there. Sent my car in for a brake job, got all the change (almost $50) stolen from the dashboard. Called them to complain about this, the person on the phone went all defensive and without apologizing said “we’re done talking here buddy”. Save yourself and don’t visit these thieves. I don’t understand how pep boys even let them run this franchise. Absolute thugs!
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September 2023 by David Pool
Had my battery go kaput on Hyundai Tuscon, was able to get the local Pep Boys in Rocklin CA and the tech and rep there were both super courteous and helpful. I was there less than 30 minutes and the tech had a new battery installed. Thanks Rocklin CA Pep Boys!
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September 2023 by Tamara Dostal
Used to go to Pep Boys down south and decided to give this a try despite bad reviews.Should have listened to the reviews (:Completely unprofessional, unfriendly and a lot of attitude. The place was empty; one car in a bay. I had an appointment they couldn’t honor it despite that I called and confirmed the appointment and discussed the repair needed. A minor thing they couldn’t deal with.Some experienced mechanics and employees might help keep the business afloat.
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September 2023 by Tammi D.
Used to go to Pep Boys down south and decided to give this a try despite bad reviews. Should have listened to the reviews (: Completely unprofessional, unfriendly and a lot of attitude. The place was empty; one car in a bay. I had an appointment they couldn't honor it despite that I called and confirmed the appointment and discussed the repair needed. A minor thing they couldn't deal with. Some experienced mechanics and employees might help keep the business afloat.
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August 2023 by Iris
Very kind and patient through the process. Shannon was amazing and funny, had to sit in for a while to wait on it in their cool and cozy lobby. Communicated the prices well without any pressure to sign immediately. Only had 1 person working on the cars when I came in and finished up on my car in a few hours fixing it up just like new. I would 100% come back here again.
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August 2023 by V J
Awful... set an appointment a week ago, walked in and had to wait forever, then told would be a 2 hour or more delay as the calendar let them book out too many appts , in reality you're understaffed, get a second person with some customer service skills for the front desk or bring the manager in and more staff in there on busy days. They quoted me a crazy price for a service also even though I showed them the price on the website that was listed, false advertising .. booked at another service a few miles a way and will never be back
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July 2023 by Jacob Bisetti
I cant say enough about the manager Kia! He always delivers. He takes the time to make sure you know time frames and estimates and completes it on time! He also takes care of you with excellent customer service if anything deviates from that. I bring all my vehicles here now. Kia keep up the great work and thank you and your crews. ?
