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September 2024 by Silvia Adek
This is the fifth car I get at Mercedes Rocklin. Best service! Better than ever. Got an GLS 450 and all went beautifully, great deal and most of all, I got the car I wanted.
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September 2024 by GjR
Best experience one can have purchasing a used vehicle. Great selection & service
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September 2024 by ROBERT QUINTANILLA
Chris took my car as i requested the night before my appointment. He also accommodated a loaner car, as I live more than 40min away from Rocklin. He had tbe car finished on time as offered to stay on Saturday if I was unable to show up before closing. I did show up well before closing to respect his time as well….and my car was ready and washed. It was a Five star experience, in spite of me having to pay more because of my brake and rotor wear. I do not bring my car anywhere other than Rocklin Mercedes. D Quintanilla
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September 2024 by Yomi
I bought two cars here, the other one is an AMG. The sales service is very good.
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August 2024 by Kamal Sivia
Raj and the management team were great! Got the car we wanted with no fuss, great inventory and options on all MB models! Abdulla made our check out in finance easy with no pressure and honesty!
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August 2024 by Jeff Sipes
Absolutely thrilled with my experience at Mercedes-Benz of Rocklin! From the moment I arrived, the staff were welcoming and attentive. A huge shoutout to our service tech, Gregg, who truly went above and beyond in assisting us with our Sprinter motorhome.
Gregg’s expertise and dedication were evident as he took the time to thoroughly address all our concerns, ensuring our vehicle was in top-notch condition. He patiently explained each step of the process and made sure we felt comfortable and informed throughout.
The level of customer service we received was exceptional, making what could have been a stressful situation completely seamless. I can’t recommend Mercedes-Benz of Rocklin enough, and if you ever need service, ask for Gregg! He’s a rockstar in the team! Five stars all the way! ⭐⭐⭐⭐⭐
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August 2024 by Віталій Скороход
never buy a car here without reading the contract. they say one thing and do another. When they sell you a car, you are not interesting to them. The relationship is off-putting. I have not met such liars. If, after all, you decided to buy a car from them, I advise you to sign the cancellation of the contract, having previously paid $500. I also advise you to bargain and then check in the contract whether they have included your wishes. be careful know how to let the fog into the eyes
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August 2024 by Otto Knorr
Chris the service advisor was great. He explained what was being serviced and why. The technician, William Smith sent a video explaining the service, nice touch. Great job guys!!
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August 2024 by Russ Flores
For the first time in a long time, I had a good experience at a dealership. Greg was very informative straight to the point and ensured that my expectations were met. I will be going back for any future services that I need.Thank you Greg and mercedes benz of rockland
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August 2024 by Paul Skokan
Seamless experience purchasing a car. Excellent customer service with the utmost professionalism.
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August 2024 by Hagai Narkis
Great service. They installed my front License plate bracket in no time
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August 2024 by Arshad S. Alvi
Mercedes-Benz of Rocklin was very professional and straightforward in agreeing to a purchase price that I wanted to pay. Mercedes-Benz of El Dorado Hills had given me hard time accepting my old vehicle and kept at their lot for almost 3 months without closing out the transaction. Additionally, they drove my car for their personal use, putting on 100 miles. They wanted me to sign papers with the added milage.
Total cooks.
Finally, I called the Rocklin dealership and explained the situation. They were fair and accepted my old car.
Manager, Darrin and the salesman were courteous, helpful, and pleasant throughout the process of my purchase of the new GLC 350/AMG package. It took three hours for them to prepare the vehicle and all documents for me to drive out the new vehicle.
Five Stars for Mercedes-Benz of Rocklin.
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August 2024 by David Derevianko
I have already wasted a WHOLE WORKING day and did around ~50 calls to get confirmation that I can pick up my keys and setup an appoitments with a parts, service and general departments to programm it. They promise to call back but never do. Each call they or just dropped me or I either wait half an hour on the line or they drop the call to voicemail or dropped me endlessly from department to department! This is probably my worst experience as a customer in general.
That's what Mercedes really looks like? Shame.
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August 2024 by KC Seymour
Greg took good care of me for this 40,000 mile service.
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August 2024 by Jim Wright
They got me in and done when they said they would. Service advisor Chris was great to work with. Now a loyal customer
