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November 2023 by Stephen Layton
I called up the Roklin location and spoke with KD and she provided the best customer service I could have hoped for. She was genuine and kind, extremely helpful. She went out of her way to help me track down the item I was looking for. She even helped me out with getting the item dropped off. I would highly recommend that you ask for KD when you go into this location becuase she is great. I am not sure if she is the manager or not but she should be.
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October 2023 by Cory Yee
Staff is super helpful and knowledgeable! Who would have known there's so much to learn about beds and sleep? They were patient with us, and we never felt rushed or pressured to make a decision. 10/10, would buy from here again. Oh wait, I did! Thank you Alex & Joseph :)
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October 2023 by Ayrika Caeton
Great place! The sleep expert Alex was extremely helpful, knowledgeable and patient! Helped me pick the right bed, for the right price! There was no pressure towards more expensive mattresses for their commission, like most places in the area! Highly recommend! Thanks Alex ?️?
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September 2023 by Troy Meza
We bought a temper pedic bed with an electrical base with all the bells and whistles. After 7 years the base collapsed one day. It’s clear the welding was weak on the base. Our warranty with matress firm was for 3 years and we were told they couldn’t help us and to call temper pedic directly. After speaking to a rep they said we could file for a new base but it will take 8-10 business for them to respond to our request and if approved it would take 8-10weeks to replace. This time frame is unacceptable. We paid a lot of money for this bed and for it to just collapse and then required to wait 2 months to replace, we sleep on our bed and needed it replaced in a more reasonable timeframe. We ended up having to buy a new base because we needed our bed to sleep in. I’m disappointed in this experience and we will never buy from temperpedic and their other affiliates. We weren’t even offered a discount for all this. Do better temper pedic.
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September 2023 by Carrie Pond
We had such a positive experience at mattress firm, and much of it is owed to Evan! He treated my family and I incredibly well, was so patient and professional. He allowed us all the time we needed to make our selections, offered exceptional recommendations, and answered all of our questions.We didn’t feel pressured whatsoever, and it was an overall pleasant purchasing experience. We ended up buying 2 Chattam and Wells mattresses.Simply fabulous! I highly recommend asking for Evan and purchasing from mattress firm not only for their truly competitive pricing, but the customer service.
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September 2023 by Roberta Lewis-Goldfine
We bought two beautiful mattresses from Mattress Firm during their Labor Day sale. Evan our sales manager was absolutely great did everything he could to make the experience easy
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August 2023 by Rob Saxe
Alex helped me and was very knowledgeable. I was amazed how much he knew about bedding in the short time he's been there. Very personable person and friendly. I feel like he tried hard to give us the best value possible. This is our third purchase with this mattress firm store and we couldn't be happier. Alex is a credit to this company. His shirt says "mattress expert" (or something like that) and with him, it's true. He was diligent, exposed me to all the options and answered my questions thoughtfully. Take care of this guy. He's valuable!If you're looking for a mattress, go to mattress firm in Rocklin and ask for Alex. He rocks! I can't recommend him enough. 5 stars!
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August 2023 by Nick Vezmar
We came here for a warranty replacement. The mattress we picked was a couple hundred bucks more than our original mattress, but Alex was willing to make it an even exchange. We appreciate their friendliness and great customer service! If I could give 10 stars I would!
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July 2023 by norma Kalian
The salesman was very attentive, paid very close attention mind our behavior. We tried out all the mattresses, and just as we were walking away, I found a Sealy for my guest staying with me. and at a much less price and decided to buy it and quick speedy delivery within two days. I'm definitely going to enjoy and recommend this company to my friends.
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July 2023 by Dominic Andrade
Joe was very nice and easy to work with. I 100% recommend anyone who needs a mattress and needs it delivered across states to come here.
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June 2023 by David Hamilton
Great customer service without being pushy. Joe had great product knowledge and helped us find a comfortable bed costing less than our budget going in. GREAT prices. Great customer service. Thank you Mattress affirm.~ Dave
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June 2023 by Maria Nakashima
Extremely helpful, help me load into the truck. Gave me a great price. I’ll definitely be back for my next purchase. Thanks so much for all your help.
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June 2023 by Ashley Louther
Had such a wonderful experience at mattress firm yesterday. Alex was so helpful, knowledgeable and happy to answer our questions (which we had many). What really made this visit fantastic was Alex's patience and kindness towards our toddler. He kept him entertained while my husband and I walked through the store checking out the inventory. Alex let us know about every deal going on in the store and helped us find the right mattress within our budget. Thank you Alex!!
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June 2023 by Cheryl Halston
Excellent service, Joe the manager was fabulous and super knowledgeable. He gave me a fabulous discount on top of the sale price. Couldn't ask for more. The delivery guys were great, in and out in less than 15 minutes and super nice. My new "Purple" bed is like sleeping on a cloud. Thanks Mattress Firm!
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June 2023 by Morgan Capik
Joseph was such a delight! The best customer service anyone could ask for! He truly made us feel like we are part of the family.
