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March 2024 by Jan G.
The staff members can be very helpful at this site, but during busy times you're on your own. CVS corporate needs to address some ineffective practices: 1) The pharmacy phone number is impossible to reach. Don't waste five to ten minutes on this rabbit hole, you have to go in to sort out any problem. Not easy if it's pouring rain or you're ill. It's maddening when it's a problem they caused. 2) With hundreds of products the aisles should be labeled with A and B sides. For example- 4A & 4B would clarify where to look. 3) Leave some carts outside for elderly/fragile customers. The parking lot is dangerous with speeding cars darting around from Safeway & fast food locations. Mirrors and signage would help CVS mitigate risks and employ ADA state and federal laws.
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March 2024 by R.L. P.
I am mobility challenged and need to use the inside scooter provided by CVS. When I went into the store the battery was plugged into the electrical outlet. I got on it and it wouldn't work. The employees apologized and said a new battery had been ordered but it hadn't arrived yet. I told them that this happened to me at this location two months ago and I was told the exact same thing. No major concern for the disabled here.
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February 2024 by Cynthia Ann H.
Had to get an emergency medication for my autistic son. No one answers the phone. No emails or communication until after 2 weeks, I got an email telling me my son's prescription was finally ready to pick up. Horrible!
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February 2024 by Tina Hernandez
CVS prescription line is terrible
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January 2024 by Heidi Castro
I needed help unlocking something, and then questions about another product. I had questions about the coupons, and the store manager was extremely friendly and helpful. Both he and the store clerk, who checked me out, were really nice.
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December 2023 by Kay Z.
AVOID THIS PLACE! This is the worst pharmacy I've ever been to. They send texts telling me my prescription is ready but when I get there it's not. They say the texts are automated. WTF!. My doctor had to send : 2 faxes and call twice. Patients can't call and speak to a pharmacist they have a new system so you can leave voicemail and they'll call you back when they feel like it. They're so rude and each person behind the counter has different rules for filling a prescription. Different dates even! I think they don't realize we're coming in there to pick up medicine.
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December 2023 by Janell Swihart
I have so many scripts with this CVS but they never can refill them close enough together as requested several times, that I make several trips to pick up. My boyfriend picks up my meds and at least 2 times a month they forget to give me every script. Today I called and some of my meds are at a different location. I never authorized a transfer to the other Rocklin store AND I get to go waste my time and gas going back to pick up what they did not give me. Thanks for that! This new voicemail system is really frustrating also. I called to get a hold of someone not leave a message.
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November 2023 by Skye B.
Amazing pharmacy -I go often and They have much of what i need. Rx to sorts drinks to anything in between
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November 2023 by Laila E.
i was helped by kwanita at the pharmacy today and it was honestly really upsetting with the way she was not only treating me but other customers. she got annoyed with me when SHE was having a hard time spelling my name even though i nicely repeated it to her multiple times. she threw my medication at me along with others who she was checking out. her overall demeanor was also extremely not nice, she was talking to me and others with disrespect and attitude the whole time no compassion or anything. just cold attitude responses. it was just really upsetting as i was nothing but nice and respectful towards her.
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October 2023 by Victor Monjaras
The parking lot continues to be questionable to the establishment of CVS and the lack of Wi-Fi is very concerning around that location, but the staff is pretty mightily helpful and terrific use of technology
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July 2023 by L Small
Excellent customer service! Sona was helpful and outstanding! I'm so happy this is my CVS store.
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July 2023 by Joy S.
I had used the Rocklin CVS Pharmacy for years until I ran into a young female behind the counter who obviously didn't want to be there. Thinking her snarky attitude was a one time glitch in her personality I soon realized, nope, that was her lifetime flaw. I switched pharmacies to another local center only to discover this must have been where she had been trained - everyone there was distrustful, bland and obviously just waiting for an opportunity to go home. So, I went back to CVS in hopes THE young woman was gone. Im now back at Rocklin CVS and all I have left to say is, "There's no place like home!"
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March 2023 by Untapped Island
The women at this pharmacy are the only people in my entire life who make me feel like a human being.These people are angels and i am so grateful for repeatedly going above and beyond the call of duty while I struggle through what has been the most difficult years of my life...I literally wouldn't be here anymore if it weren't for the kindness they show me every month.God bless you
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February 2023 by Veronica Cochran
I’ve been a loyal CVS store, pharmacy & photo customer for years…always a good experience. It’s not easy working in customer service, but in my experience the staff is friendly & helpful!
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January 2023 by Chris R.
This location is TERRIBLE!!! My original CVS location closed and was moved to this location unfortunately. I was getting a new RX filled with them. I got notified from the pharmacy the day the RX came in that there was a problem filling it and that I needed to contact my Dr. After calling CVS to find out what the problem was, I was advised by CVS my Dr. needed to get preauthorization prior to getting the RX filled. Never had this problem before. CVS told me that my insurance probably changed with the new year. OK. I called my Drs office; she submitted the request to my insurance for preapproval. After going back and forth between my Drs. office and CVS I was told on day 7 (1 week has gone by trying to get this problem resolved) by my Drs office that it was resolved. The day my Drs. office called me I called CVS to see if it was now being filled. Per there automated crappy system I was informed that the RX would be ready the next day at Noon. Yay! Figured it was good to go. The next day before heading across town to pick up the RX. I decided I better call to make sure that it really was being filled. I was then informed by CVS that there still was a problem even though their crappy automated system told me it would be ready at noon. Nothing telling me there still was a problem. After mod. the dosage I finally got meds on day 8. RIDICULOUS!
