-
February 2024 by A S
My childcare provider’s car battery died while she was caring for my child today. She was able to get the car jumped and drove straight to Autozone for replacement per my urging. She subsequently called me to tell me the employee who helped her at the counter responded with attitude, “…well I guess we could help you but I have to read instructions and don’t want to damage your car.” He was exceedingly rude. This poor reception and horrible customer service left her feeling so uneasy she chose to leave and have her car towed alternatively.This employee was so lazy he would rather sit on his phone than get up and help a stranded female motorist with a young child as it’s getting dark outside. We will NEVER bring our business back here. Your staff was an embarrassment today and he should personally be ashamed for his treatment of a young woman with a child.
-
February 2024 by A S.
My childcare provider's car battery died while she was caring for my child today. She was able to get the car jumped and drove straight to Autozone for replacement per my urging. She subsequently called me to tell me the employee who helped her at the counter responded with attitude, "...well I guess we could help you but I have to read instructions and don't want to damage your car." He was exceedingly rude. This poor reception and horrible customer service left her feeling so uneasy she chose to leave and have her car towed alternatively. This employee was so lazy he would rather sit on his phone than get up and help a stranded female motorist with a young child as it's getting dark outside. We will NEVER bring our business back here. Your staff was an embarrassment today and he should personally be ashamed for his treatment of a young woman with a child.
-
February 2024 by Antonette L.
Went in today 2-13-24 at 14:51pm for windshield wipers for my Honda Accord. The gentleman behind the counter Greg I believe. Not only did he look up and helped me pick out the correct size, but he even walked me outside and replaced the old with my new ones. He did it all without hesitation and with a smile. If I could give 10 stars I would. Great Customer Service at Autozone 5546
-
February 2024 by David Parsons
Friendly staff, quick to help. Knowledgeable.
-
February 2024 by Reggie Y
Friendly staff and very helpful ??
-
January 2024 by Keyur Hariya
Friendly and helpful staff. Kishan answered my question to satisfaction and suggested possible issue with my car.Recommended products to help fix it.
-
January 2024 by Barbara Garland
They were very helpful
-
December 2023 by Jamie Brooks
Taylor is amazing!!! she took the time to help me read my check engine light even tho i could tell she was slammed, she was super knowledgeable and made sure i understood what was going on with my car. she was super helpful give that woman a raise!
-
December 2023 by Jk Vill
Absolutely thee worst Autozone I've ever been to and I've always entrusted Autozone as my #1 "go to" store for every vehicle I've ever owned.1st and foremost, I am a 71yr old, retired, disabled female. I spent a great deal of money on a new battery and had hoped that they would be able to exchange my existing battery, thus saving me time and a core fee.There were 2-3 employees on site and only one customer, and yet I was denied any help. Why? "Because it was "getting dark outside"?? (Note: there was plenty of lights in and around the stores parking area)Luckily my truck made it back to the house and I was able to get a neighboring young man to transfer it but now I still have to get the old one loaded to my truck and then spend gas going back across town, to get my core $ returned. Had I gone to "my original autozone store", it would have been respectfully handled-they are the best group in Auburn!....Maybe this all sounds a little petty, but it all came about along with the young one having an attitude and saying "I don't know"..a lot!That was my experience. End of review.
-
December 2023 by Airika S.
I desperately needed windshield wipers and Taylor helped me pick out the best ones! She was even kind enough to come outside and put them on my car for me! So kind and helpful!
-
November 2023 by Elizabeth Neat
I went into buy oil. The staff was friendly and pleasant, lent me a funnel, and then pliers to lose the cap. THANK YOU. GREAT SERVICE.
-
October 2023 by Cristian Alvarez
Unknowledgeable button pushers, dont come here without knowing exactly what you want and know that they have it in stock specifically at thos store. They do not know how to look up items and will not help.
-
August 2023 by Madison D.
Greg immediately helped me find what I was looking for, went out of his way to go to my car to make sure it was the right ones, and even installed it for me. Excellent customer service!
-
August 2023 by Junior Sepako
The closing manager on August 11 2023 was very mean. Shouldn’t be working with customers with such an attitude. He had the audacity to hang the phone up on me while I was still discussing an issue which was not even my fault.
-
July 2023 by Amanda A
This review is long overdue…I wrote a review on yelp months ago, but forgot to write one here. I want to give a shout out to Josh and Ryan at this location. The last few times I’ve visited this location both guys have been super helpful and professional. They were patient, helpful and very professional! I made a mistake and stopped by the AutoZone off of Foothills (at the time it was closer to me); never again …the guy there made me feel like I was wasting his time with some simple questions regarding my car lights and was not helpful nor professional. From now on (even if it means going out of my way) I will take my business to this AutoZone location off of Stanford Ranch. Josh and Ryan on separate occasions on two of my cars helped me troubleshoot the issue, located the necessary parts and helped install said parts with so much patience and willingness to help. Thank you, Josh and Ryan for your professionalism and kindness! PS…if the owner is reading this I believe both guys deserve a raise!
