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December 2023 by Debbie H.
I had to replace all 4 brake pads and rotors.. was really worried due to the cost. But I had a great experience due to Walter and crew. Everything was explained. I will be back! oh and they replaced my windshield wipers for free.Thanks Guys
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December 2023 by Ursula O.
Our car suddenly died, and with our AAA insurance, we had it typed to this AAA repair shop to have it looked at. The tow truck operator was friendly and very helpful. When we received a call about our car... it was good news and bad. Good, because they didn't find anything wrong with the car. Bad, because... what the heck is wrong with the car! It suddenly started up with no issues. When we finally arrived to pick up our car, the amount was $157. With a handy coupon book that Nick at AAA has available, we were able to get 50% off our bill. It is absolutely wonderful to be a part of the AAA family because we received wonderful service with great value! Thank you, AAA fam, for taking care of us when we needed you most!
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December 2023 by Marie V.
Amazing service Thank you. Changed out our battery and back on the road in time to pick up the grandkids in Foresthill!!! We Love Josh!
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November 2023 by Steve I.
Car trouble? Go to AAA Rocklin Auto Repair. I rarely write reviews but this time I had to. A year ago they repaired my oil sensor. The part failed so I took it back in. They replaced the part in record time with no charge since it was under warranty. I've had other places replace a part since it was under warranty but still charge for the labor. I dealt with Nick from beginning to end. He was great, even stayed later after closing to give me a chance to pick my truck up. Went above and beyond. Great work, great mechanics who really know their business and most importantly just great people!
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November 2023 by Penelope Addleston
Walter and Bob are welcoming and very customer service oriented. My needs were listened to with a couple of added suggestions in the near future. Much appreciated !
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November 2023 by Holly Parrish
Made an appointment. They changed the time. Came for the new appointment time and was told an oil change would take several hours because they were leaving g for lunch. Went elsewhere for service
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August 2023 by Julie Moore
Walter was very good making sure my car was getting done correctly. Appreciate him working with me. Been having different services done here for several years now. I recommend them.Service: General repairs & maintenance
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August 2023 by Mike T.
Horrible. Despite trusting AAA roadside service for decades, their reputation built through the years has NOTHING to do with their auto repair service centers. They completely botched a timing and fan belt replacement for our family minivan. Several months later, with inexplicable sounds, uneven RPM/power, and dash warning lights, the auto dealer was able to show the job was done incorrectly, causing collateral damage and necessitating the job be done all over again (a more than $1K job!).The dealer service manager with more than 20 years in the business even took photos of evidence and personally phoned the AAA manager seeing if, on our behalf by validating the problems, they might offer some resolution for us.He'd rarely seen incompetence like the work AAA did on our car and had NEVER been spoken to like he was that day by a fellow mechanic or service advisor. Needless to say, AAA denied they did anything wrong and refused mitigation.Our family will be sticking to tow trucks and battery replacements when it comes to AAA. Beware the AAA repair center on Scribner in Rocklin!
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June 2023 by Amanda R.
When I found out that this place was under new management, I took my car to get routine maintenance done. They were speedy and fairly priced! Bonus points for ordering me a Lyft home and back while my car got serviced! Definitely worth a shot if you're looking for a reliable shop to take your vehicle!
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May 2023 by Mary P.
I absolutely love this repair facility! I am a senior citizen and it's important for me to find someone who cares enough to help me! I was having an issue with my vehicle, and had taken it to multiple shops including the dealer, and no one could figure it out, but these guys did so with a smile! I was 15 minutes late for my appointment, due to traffic, and the wonderful mechanic delayed his lunch to stay and do my inspection, and got me out in 30 minutes! David, at the front counter was so friendly and helpful! I truly appreciate his welcoming personality and helping me navigate the situation! Jason, District manager, was instrumental in organizing all of this and kept in constant contact with me making sure all my needs were meet! I received excellent customer service from start to finish from the entire staff at AAA! They were above and beyond my expectations! These AAA employees made my life so much easier!
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May 2023 by Marty Purmort
If you get stuck on the road, you could call a better service. I have been solicited by several companies as I pull large trailers and those of my friends that have switched are terribly sorry. Been with AAA for years and wouldn't think of leaving.
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April 2023 by Trinchera Voice Over Productions
I didn't actually have repair work done here but got a thorough diagnostic and was treated warmly and honestly.
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April 2023 by Val K.
I had a wonderful experience. I love my gla 250. Can't be happier with the quality of the used cars. They have Amazing customer service and they value your time. Was a very quick process to test drive and buy these fantastic vessels. Really great cars here, mark and the rest of the staff are very friendly and good people. There are plenty of cheap choices as well if you're not looking for high end. And the deals they have are wonderful. I'm very pleased with all the staff they are know everything there is to ask about your vehicle.
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April 2023 by Mark Saarni
Fast service, I only waited about 25 minutes for an oil change and inspection.All of the inspection was explained to me, and no massive upsale hype.Very friendly too. I will be coming back.
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March 2023 by Deborah J.
Thank you, Walter and crew! Ran out of gas off Sierra College in Rocklin today and was told by 3A my wait time for roadside assistance would be 2 hours. The closest gas station did not sell gas cans so on a whim I called AAA Auto Repair on Schriber Way which was close by. Without even hesitating they asked where I was and within minutes Walter and another service center employee brought me a full gas can and got me going again! They would not accept any sort of payment for the gas and really went out of their way to help me. Their exceptional customer service and kindness says a lot about how this business is run. Thanks again guys!!!
