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March 2024 by Hector Carlos
Rubi & Guillermo are awesome. They were very helpful in guiding my wife & me to find the perfect rings.
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March 2024 by Beatrice Settles
We love going to Zales in Riverside the service there is amazing I am beyond happy with our jewelry that we have purchased and if u have any issues there customer service is always there for you they treat you just like family!
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March 2024 by Tomas Navarro
Fast and amazing service. Got helped as soon as I walked in.
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February 2024 by Renee Julia B
My best friend and I walked into Zales to look for engagement rings to send to our other halves. We heard lots of good things about Zales, but unfortunately, we were totally ignored. We were in there for roughly 10 minutes really looking at the different ring designs and even sat down for a moment to wait for an available sales lady. Staff acknowledged a family that walked in after us, which was a clear sign that they didn’t want to assist us. Sad to say we will not have our other halves purchase at Zales even though their designs were beautiful because there was a major lack in customer service.We walked right across the hall to Kay Jewlers and they were eager to assist us. They even created a wishlist for our other halves, so it would be easier for them to come back and complete the purchase. Total opposite from Zales.
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February 2024 by TJ Singh
Worst customer service experience. I waited 20 minutes, and nobody acknowledged—customers who came after me were serviced first. I went to Helzberg Diamonds, which is located right in front of them, and was in and out super quick and purchased what I needed. I won’t be returning here.
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February 2024 by Walking in faith
Nataly & SarahThe best Zales rep ever, my wife and I have been coming here for years now and each time they have been a huge blessing to us, they will remember your face as well as things you discussed with them, they are an amazing team, the respect they give you is amazing as well, my wife and I can't say enough about these lovely ladies, we will always come here no matter what, you won't find any better anywhere else, they will help you find things in store and or online, the patient level they have is amazing as well, again we can say enough about them, they need a raise and an all experience paid vacation. We love yall and keep up the good work ladies.
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February 2024 by Roodie Vargese
Very nice people. I order online then pick up here a lot. great selection and beautiful jewelry. Certain credit cards offer discounts or cash back. Good way to build credit.
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February 2024 by Marius VI
An amazing experience with phenomenal customer service. Shout out to Guillermo for helping me pick out a Valentine’s Day present for my fiancée. He along with the other staff gained a lifelong customer. :)
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January 2024 by Danielle Anderson
Guillermo helped us buy a watch for our son's birthday. He was a great help!
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January 2024 by Dean Stevens
Natalya is an excellent sales agent and helped me find the perfect gift
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December 2023 by Christian Matheson
I’ve been going to Zales since 2019 but I have never been helped as much as Guillermo helped me today. They never fail to surprise an they always help. Thank you so much for the last minute deal especially on Christmas Eve
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December 2023 by Lila
Ruby is very friendly, knowledgeable and informative. She's a great asset to Zales. She went above and beyond. Thanks so much Ruby! ?
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December 2023 by Triana Domen
Ms.Rubi was so helpful and professional. She went above and beyond to fix my ring. She is so sweet and a blessings! I give her 1,000,000 stars if I could. Great job, please hire more people like her.
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December 2023 by Chrys Basaldua
I received exceptional service from Sarah. She is so conscientious. I told her what my girlfriend liked and she helped me find the perfect gift. She graciously showed me different opinions. I know where I will be going from now on when I want a meaningful gift.
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December 2023 by kristi hodge
Sarah, Candice and Natalie all helped me to get a beautiful ring for myself!!! Thank you for the great customer service!!! Sarah even called me to see if I was still happy with it a few days later! ? ? ? ? ? ? ?
