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November 2023 by Fraeulein Michelle
We got the engine check light while traveling and found this awesome dealership. The staff was giving us the best and most professional service experience we ever had. Adam, Simon and everyone else was just fantastic. Got us in without an appointment, took care of our Sprinterbaby and we got the sensor replaced and everything fixed in less than 3 hours. I wish they were in the Bay Area. My absolute favorite sprinter store ever!
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November 2023 by Daniel Gonzalez
Gordon was such a great help! I was in and out of the dealership within a few hours. Quickest processes i've ever had at a dealership. Thanks again for the new van! I look forward to adding a few more to the fleet.
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November 2023 by Jeremy Michalski
In a world full of empty and broken promises, especially in the car world, Simon Green delivered for us. This was our third Sprinter purchase for our catering company and Simon made the whole process seamless. From giving us the best price right off the top to walking us through the financing and even showing us the features, this truly was a top notch experience. We'll definitely be returning to Walter's Sprinter in Riverside, because there's something different and more down to earth about these guys. Thanks Simon for a wonderful experience. Now if you ever need catering or a killer deli sandwich, come visit us in Ontario at Gateway Deli & Cafe and try the Mercedes Benz of paninis!
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September 2023 by Lorachristine Vichich Ramsey
I had an issue with my 2022 Mercedes sprinter. There was oil leaking on the ground from under the front passenger side. I scheduled an appointment and came in and Brennan Ruiz greeted me right away. He was extremely friendly and knowledgeable and got me checked in right away. It ended up that the turbo boost hose wasn’t originally connected properly. They replaced it, washed my sprinter and sent me on my way within a couple of hours. I know there are exceptions to time waits when you are getting your vehicle repaired paired, but thankfully mine was not a big issue. The waiting area the beverage selections made me feel comfortable and happy. I highly recommend Mercedes of Riverside if you need to get your Mercedes serviced. Thank you again to Brennan Ruiz!!
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August 2023 by Regina H.
If you need anything done to your car Walters is the place to bring your Mercedes. I have always had great service and great customer service as well with WaltersI recommend this location over any other. The staff is great welcoming and accommodating
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July 2023 by Alex Fox
Look nowhere else than Walters for your sprinter van needs. Dan, EZ, and the crew made it a very easy process. Hassle and heckle free. I'll definitely be a return customer!
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July 2023 by Mikey H.
Walter's Sprinter Riverside & David Alcantar were amazing.I made calls to all of the Southern California Mercedes Sprinter dealers, including Fletcher Jones, Downtown LA, Anaheim, Arcadia, Laguna, Thousands Oaks, Oxnard, El Cajon, San Luis Obispo, South Bay, Long Beach, Escondido/West Covina, and Temecula.The reason Riverside handles the most volume is that they are simple to work with and have access to the largest inventory and ordering allocations.David guided me through all the build options and assisted me in placing my order for a 2023 AWD Passenger Van. From the start of production till delivery, David sent updates. Once I got to Walters, the process was simple, and I was able to pick up my van without any issues or hidden surprises.
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July 2023 by Calicare Medic
Gordon Lai is a great salesperson and helpful person always answer my questions I want to thank him for all the help he provided to me when i purchase my 2023 Sprinter Passenger Van thanks Gordon look forward to purchase my next Vehicle. thank you have a great day.
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July 2023 by Jack J
Can’t say enough of how great Dan Gressman and Isaid are. Dan thank you for the honesty, no gimmicks, just a straight shooter. This is the way every car buying experience should be! Very happy with the purchase of my 2023 144” AWD Sprinter.
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July 2023 by Kevin F.
I have a Jayco Sprinter motorhome with only 7k miles on it. I took it to the dealer for warranty service to figure out why the motor would turn off with no warning. There was an issue with the tow truck transporting my RV to the dealer, created some issues. The dealership was very understanding, recognized the issue and offered to resolve the damage. They were not able to identify the issue with the motor cutting out initially. Had to return the motorhome a week after picking it up. They went the extra mile of coming to my home to diagnose the RV, were unable to fix it on the spot. The RV was taken to the dealership where they were able to recreate the issue, turns out the ECU module needed to be replaced. Since the fix the RV has run perfectly! THANK YOU!
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June 2023 by Rachel Hoffman
I saw the car I needed on Walter's website. Was hesitant to drive 60 miles to Irvine from Los Angeles. I wasn't sure if the photos were true. I communicated with Dan Gressman via email. I requested that he take cell phone pictures of the actual car on the lot and send them to me. Dan was amazing! He created a live video of the inside and outside of the car explaining all the features! He did a fabulous job! When I got to the dealership and saw the car, I already felt familiar with it.Dan was pleasant, patient, professional and knowledgeable. He made the sale easy and painless. He went above and beyond with my requests and delivered the car to my home in beautiful condition!I would definitely work with Dan again!Thank you!
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May 2023 by henry gutierrez
For many years, I would visit Walter Mercedes in Riverside to inquire about their van prices, but I never took the plunge. However, with the growth of my business, I felt that it was the right time to make this happen. When I arrived at the dealership, I met Simon, who provided extraordinary attention to detail. I asked him about the process of purchasing a van under my company name, and he promptly gave me the form, which we completed in just 10 minutes. Simon called me the next day to inform me that we were approved.On Monday, I returned to the dealership with only 30 minutes to spare, but we completed the process in just 15 minutes. Overall, purchasing a brand new van with 0 miles for work has been an incredible experience. I now have the confidence that my business will be better represented, and our prestige will increase when we arrive at a client's home. I believe that this van will pay for itself. After driving it for three days, I wonder why I didn't do this before.The service and experience at Walter Mercedes were excellent, and I highly recommend working with Simon. He made the process seamless and stress-free. If you need a van for your business, visit Walter Mercedes and ask for Simon.Best regards,Henry24/7 Water Damage Restoration - Mold Testing & Removal
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May 2023 by M M
Dan Gressman was exceptional! Top notch service. He made me feel comfortable and appreciated when purchasing my 2023 brand new sprinter van. I had a pleasant experience as a young purchaser and would highly recommend him for any future purchases. Thanks Dan!
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May 2023 by Lisa Menold
Dan Gressman was amazing! He took his time and didn’t rush us into our decision! He walked the lot with us multiple times until we found the perfect sprinter van! We highly recommend this dealership and Dan!
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May 2023 by Muse Ramos
Just wanted to say thank you to this dealership for their outstanding customer service, specially Simon. I love everything, from start to finish. Honestly, I highly recommend them to anyone interested in purchasing sprinter vans, I think they have other Mercedes models too. Their Prices are fair compared to the beautiful van your getting. Check them out!
