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December 2023 by Kaitlyn S.
We had a terrible experience with grooming at this location and would not recommend taking your pet here for a service. I took my dog here for a grooming appointment with Gaby, and was extremely disappointed in the service and the outcome. I was scolded for being 7 minutes late, even though there was a line at the grooming counter. I had an uneasy feeling from this because she was incredibly rude to me, but I still (regrettably) decided to leave my pup for the grooming service. When I came back to pick her up, they had completely shaved her ears down to almost the skin. This was not the service I asked for and any true groomer could have avoided this by trimming out any knots. It was clear to me that she was in a rush because her shift was almost over. I will never return here and it makes me sad to wonder how they treated my dog when I wasn't there.Do yourself a favor and take your dog to a groomer who actually cares.
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November 2023 by Diana M.
the vetco in this building is the worst. not helpful at all. did not care for my pet the way he should've been cared for. do not bring your pet here for a checkup or for any sort of emergency. would NEVER recommend.
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November 2023 by Firewall MC
This is the worst vet you can your dog too if you want a different kind of medicine than what they carry. When you go to your pharmacy and the pharmacist call them, they will purposely not answer the phone, so you will never get the medication.If you really like frustrating customer experience, you will Love this Place!
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November 2023 by Jody M.
I made a 3:30 appt on line and drove 40 minutes to bring my Goldendoodle here for a bath. When I got there she "evaluated" him and said that he had knots in his fur. Duh...I said just wash and dry and I will take care of the knots per usual. She informed me that his appointment was with a new person who would not be able to complete the service before closing tine at 6:00! What a fiasco and wasted trip. I do NOT recommend this place!
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November 2023 by Rebekah Padilla
The staff and veterinarian at this site are the best! They are thorough, kind, knowledgeable and their prices are so much lower than other vet clinics. I bring both my dogs to this clinic now and drive the extra distance because of how impressed I am with the care they give my pets. I have the Vital Care membership so I also get added discounts and free wellness exams. Petco is right next door too so it’s convenient if I need to grab something for my animals. Ten stars!!!
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October 2023 by Ashley R.
This is for the vet tech at petco total care hospital, Abby is absolutely amazing. She took the time to explain all the details to me. Abby has helped us on several occasions and shes always great. She deserves a bonus or something!-Ashh and Lewis
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September 2023 by A H.
TERRIBLE VETCO. Made my first vet appointment for my dog. The lady gave me 6 different appointment times to choose from, same day. I took the earliest one. They call me 30 mins before my appointment to tell me my dog can't be seen today and we need to reschedule. I said it's a little more on the concerning side so I'd like her to be seen today. They tell me they are booked up for the day. I said how is that possible when 3 hours ago I called and the girl gave me 6 different appointment times to choose from? She said it looks like they have all been filled. I said yea, and I am one of them, so can you see my dog? And she said unfortunately no and it needs to be for another day. I'll never go through their vetco again. Such a disappointment.
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September 2023 by E W.
Dr. Humphrey is a Veterinarian that is a hidden jewell in Orange Crest. I have lived in Orange crest for 23 years and have been disappointed by the Veterinarians in Mission Grove and Wood crest. The Veterinarians were uncaring and I felt that it was all business to them and they would automatically order Labs and follow up with appointments to give me a diagnosis on my dogs problem . I honestly felt that I was being gouged. Before I met Dr. Humphrey, I was ready to take my dog to SanDiego for a Veterinarian exam. I told my Friend that I didn't trust these Veterinarians where I live. She suggested Dr. Humphrey at Vetco. And to tell you the truth I have not been disappointed. She was absolutely wonderful and amazing! She took her time with my 13 year old Weiner dog. She noticed that my dogs teeth were Loose and rotten. She scheduled Dental Surgery. She removed 14 teeth. One day later after Post op my Weiner dog was happy and very personable. I also wanted to commend the staff on the wonderful , professionalism that they exhibited. There was not any wait time for my appointment. Dr. Humphrey seen us immediately. In conclusion, I recommend Dr. Humphrey at Vetco.. She is a great Veterinarian. You will not be sorry. She is a keeper!Sincerely,Elizabeth
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August 2023 by Ashley P.
absolutely 0 stars not only once did they drop our dog while grooming but twice!!!!! do not bring your pet here!!!! than they act like your the problem! im sorry but if you drop someones dog you are the problem we told them each time we dropped off our dog to not leave her alone and again today they dropped her! she has a gash on her belly.and they didnt offer to get her bet attention?they expected us to pay for the service? absolutely not!!!!dont bring your babies here they will hurt uour pet!
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July 2023 by rot rotten
Service was awesome. Facilities were kept up and cleaned. Vet Dr was very thorough with examing our pet and explaining medicine options. Was in and out under an hour.
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January 2023 by First L.
Do not bring your dog to this location. I have never been treated worse by anybody in my life. The lady at the front desk named Ashley is a rude and horrible person. And not only was she rude on the phone she is extremely rude in person and found every reason in the world to overcharge me. I had my dog room 3 weeks ago and it was $63. That was it another petco. Today she charged me $112 and barely did anything. I spoke to the store manager about this and she walked up wanting to listen in and he even asked her to step aside and she wouldn't even listen to him. Very rude and very unprofessional to say the least. I highly recommend another place to get your dog groomed. Ashley is the lady who works the front desk she is not a groomer. The groomer did a great job but because of Ashley I will never return to that store again in my life.
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January 2023 by D G.
What a Rude employee when I went to pick up my dog food. She was being so rude about me showing my I.D. which I did not have and then when she opened the pick up cabinet she says, "Go ahead, Get it" like what the f**** Rude b***** Never coming back again for pick up. Rather go to Petco off Day St. where they are more friendly and not tell me "get it yourself"
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January 2023 by Stephanie M.
At least this place cared enough to help us out after we helped a lost puppy out. Take some lessons Woodcrest Animal Vet/Hospital you guys are in it for all the wrong reasons...
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December 2022 by Christie S.
One vet at the riverside Vetco said my dog had cancer in his lungs. I went back another time (same location) and a different vet said he did not. He actually has cancer in his leg. I've been trying to obtain his medical records and X-rays and they told me they couldn't provide me that because of their policy. Obviously I freaked out telling them I paid for their services and X-rays that i shoukd 100% be entitled to any and all his records. So after getting the run around and after hours and hours of calling them I finally lost my sh*t and they finally gave in to sent me my dogs records. I also asked for his X-rays I found out they don't have them on file cos they never entered it into his account/records. Again, I kept calling and calling to get a copy of his X-rays sent to me i found out any number you call for Vetco goes to a call center and not the actual facility. I'm currently dealing with an emergency for my dog. I need these X-rays now. I spent a lot of money there and they totally failed at documenting my dogs information/X-rays. The call center said they were STILL unable to get ahold of the actual store. So I found the store number for petco and just waited for an actual store employee to pick up, they tell me that Vetco is closed today. The damn call center could have just told me that instead of me calling a million times (I even asked multiple times if that facility was open and I asked for their direct line and was told they didn't know and that the Vetco doesn't have a direct line) how do they not have a direct line??? I did ask multiple times if I go to Vetco myself would they be able to give me his X-rays and they said I have to wait until the store calls them (the call center) or emails them to tell them if they have entered in his X-rays onto his account. Absolutely ridiculous!!! They should have provided me the day he was diagnosed with cancer by Vetco in riverside all the information (medical records and copies of x-rays) i shouldn't have to ask. I was so upset that it didn't cross my mind to ask so that was a huge fail on my end. Anyway, if you don't want the run around to obtain documentation, I highly suggest you request it at your actual appointment before you leave and make sure everything is correct and ALL information is provided because they will not provide it otherwise. IM EXTREMELY DISAPPOINTED AND SICK TO MY STOMACH BECAUSE MY DOG NEEDS EMERGENCY CARE NOW AND BECAUSE I DONT HAVE HIS X-RAYS, THE EMERGENCY VET CANT PROCEED WITH HIS AMPUTATION. I'm also upset with the first vet we saw at Vetco riverside because he gave me the wrong information about my dogs cancer diagnosis. It is not in his chest, it's in his foot/leg! The vet also recommended that I put him down, instead I asked for a pain medication to keep him comfortable until I could get a second opinion. I'm just a wreck. I want my boy to get the treatment his needs. I don't want to lose hu
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December 2022 by MEL L.
The groomers are rude lack customer service skills and are not real groomers. Don't take your pets here if you care about them and don't want them mistreated or butchered.
