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December 2023 by Randy Wilcox
Was slightly hesitant on picking up from a "neighborhood dealer" located at a gas station, but all worries were quickly put to rest once I arrived and checked-in. There was a dedicated U-haul rep inside this location who had me sorted in about 5 minutes. Their "lot" is smaller but the equipment is well organized and they were one of the only locations within 20 miles that had a 26' truck available. They even comped me an extra day for letting them know I would be needing the truck a little longer than originally scheduled. 5/5, thank you!!
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December 2022 by Sean Labarrere
STAY AWAY!!!!!! Do not disclose that they close at 2pm! Arco/Uhaul employee yelled at me they would commit fraud and overcharge me for no reason, if I didn't return my 24 hour rental early, which is not in the contract. This location charges $20 to drop car off after hours...I refused to give keys to a gas station attendant and not have it dropped in a locked Uhaul box or to someone from Uhaul/have it checked in. I think the gas station employees drive the trucks/use the gas for their drive home, or are renting the trucks on side before the return time. Truck showed 1/2 of actual gas that was listed on the contract/didnt notice until a mile away. Gary Smith....why such poor service?
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September 2022 by Ashley L.
White guy helping us out wasn't even helping us he was just basically lecturing us. We were asking on what to do he kept saying i don't know I don't know and when we decided he's scolded us for wanted to change something! No customer service at all! Worst person. White guy with a mustache and goatee blonde facial hair and he was wearing a uhaul beany. Fix your customer service! Literally did not help us with any info and yelled at us for not knowing. Please fire him! We walked out because we were so done with his attitude! Black guy was on shift for arco with him witnessing! This guy was working wed sept 28, 2022 at 11am! Get this guy fired! He's scaring your customers away because he was being mean for no reason! Check your cameras! We were absolutely over his freaking demeanor and attitude towards us! Maybe he's racist toward Asian for all I care!Update: went to the uhaul on spruce. WAY BETTER OMG THEY WERE REALLY HELPFUL UNLIKE THAT WHITE DUDE!!! They actually gave information that we needed and understood instead of letting us figure it out ourselves!! Go to this uhaul instead! : 1834 Spruce StRiverside, CA 92507United States
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March 2022 by Refined Rid3
STAY AWAY!!!!!! Do not disclose that they close at 2pm! Arco/Uhaul employee yelled at me they would commit fraud and overcharge me for no reason, if I didn't return my 24 hour rental early, which is not in the contract. This location charges $20 to drop car off after hours...I refused to give keys to a gas station attendant and not have it dropped in a locked Uhaul box or to someone from Uhaul/have it checked in. I think the gas station employees drive the trucks/use the gas for their drive home, or are renting the trucks on side before the return time. Truck showed 1/2 of actual gas that was listed on the contract/didnt notice until a mile away. Gary Smith....why such poor service?
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July 2021 by ralphie ramos
Super easy and close to home !!!!
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June 2021 by Fred Pedregon
The employees are what makes this a good Uhaul. Nice helpful friendly
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August 2020 by Matthew Sugarman
Convenient for me, but it's a shell station. They had one other trailer... That's it. Their "yard" consisted of two trailers...The shell employees are the ones that handle this too, so be prepared for a wait. They have to lock the store to check in and check out equipment.The guys are great though, friendly and helpful. I'll be back... If they have what I need..
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June 2020 by Josh Inayat
Horrible customer service! Called for truck info, could barely understand the guy who was mumbling. Had another question only to be hung up on. Would not recommend
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August 2019 by Aimee Hutson-Ganlath
Lorisha was very helpful and kind! She answered all our questions and gave nice suggestions to the place we were moving to as she too lived in the area in the past. I would definitely recommend her to anyone else who is getting a uhual vehicle there.
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January 2018 by Mr Garcia From Passidena Ca
I did rent a u-haul. Be sure to fill gas specific to what they say. Because they really love to get your attention. Charging $35 for one gallon is evil.
