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February 2024 by Kenneth Sartain
Employees are a bad joke. All of them. We waited forever. Asked for help repeatedly. Then gave up and left.
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January 2024 by Fher Ramirez
the lady for customer service has really bad attitude. I said if don't like your job get another one.
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December 2023 by Ressa Sanchez
Poor customer service I ordered a hitch and and never received a call of when received... Than I scheduled a day for them to attach to vehicle and that was cancelled or not made... Than they told me they only have available during the week for someone to attach or early Saturday... Get there and waited 3 hours for the service to be completed even with a appointment!
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November 2023 by Cathy Carrasco Scentsy Independent Consultant
They’re very busy here leaving customers waiting for long periods of time. They don’t have enough workers for how busy they were when we went. The 2 workers disappeared for at least half an hour if not longer leaving a line of customers waiting to be helped. One customer stated he waited for an hour and a half the day before to be helped. When asked if I could extend my date if needed I was told 3 different times Yes just call and let us know. So why did the female sit there and yell at me for not only NOT being able to bring the truck back EARLY (???) but for wanting to extend the time as asked when I rented??? Don’t tell customers they can call to extend the time then *itch at them for calling to ask for more time. It’s not my fault that you rented out the truck after I specifically asked 3 different times on that day I rented it if I could extend my time for another day if needed.
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September 2023 by Kevin
They gave me a truck that ran out of gas after 15 miles. Gas gauge is busted it went from a quarter tank to empty almost immediately.
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September 2023 by Manny M.
Went to get 2 tanks of propane refilled and rang button for service, after 10 minutes of waiting I went inside to ask for help and was told by a female worker with horrible attitude to wait outside and someone would go assist me. 20 minutes after that I left. There were no other people to serve the entire time I was waiting. Horrible!
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August 2023 by Lisa D.
I was having some issues with customer service with adding the correct miles to my contract but Chris a very helpful young man would not allow me to leave until scheduling corrected the error so that i would not be charged. That is fantastic customer service when someone want to make sure you don't overpay. Thanks Chris very much appreciated.
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July 2023 by Gaby Somoza
I walked in on Tuesday morning and was out within 10 minutes!Very friendly workers
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July 2023 by Zuul Z.
Absolute morons working here. Came to get a hitch installed and they broke two of the pieces off that attach my bumper to the body of car. Complained immediately and had to get their insurance company to replace it. Which they did. They paid in full, but the young employees working here didn't even seem to get what an egregious mistake they made. They're clueless. Avoid these incompetent .... at all costs.
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July 2023 by Andrew D.
Terrible customer service and ended having to pay upwards of $400 just to get a 15' truck for the day and pay for $100 of gas because I was told the truck had gas already in it but when I got in they truck was riding on E. Go the extra distance to go to another location that can actually help you and won't make you pay ridiculous amounts of money. Also I tried to buy 10 boxes and they tried saying that they would cost $50.
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June 2023 by Grecia Verdin
I got my crate rentals at this location. Originally i have reserved 19 online. At the location they only had 9. And in all honestly, they were so dirty. old stickers were still on them and covered in dirt on the inside. It felt gross using them, i ended up putting my items in bags then putting them in the crates. One worker made me feel so uncomfortable, he was staring at my chest so obliviously and when I made it obvious that i noticed by wrapping myself with my jacket. he just started looking away from me because I noticed. And when I came back to return my items that same worker was vaping in the uhual garage There was a huge puff of smoke, and he had his vape pen in his hand. I dont know if he was maybe on his break but even if that, i thought you are on your jobs property at least dont do it in front of your customers. Only reason I chose that location was because it was open later. Im never the one to leave complaints I tend to always just brush it off but the experience was just too bad there. After my experience I am never going back to that uhaul location again.
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May 2023 by Adrian A.
Horrible Customer Service... the girl at the counter needs to have her attitude check... she's rude... No Customer Service skills whatsoever! On the other hand, The guys outside were very helpful!
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May 2023 by Erika Gonzalez
Poor customer service and long wait times. Prices are way higher than advertised. You'll pay for insurance everyday you rent truck so it truly isn't $19.99 per day. So disappointing.
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December 2022 by Stephen S.
called around to see about getting propane and this location had it (phone chat). When I got there and saw a sign they were out I was disappointed. However, after confirming with the front desk, they did indeed have it and I was able to fill up. Only 1 star removed due to counter person telling me that they never called me, even when I showed him the phone on my phone (incoming).
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September 2022 by Green Guy
Don't think I've forgotten about you busting up my phone. It's just a matter of time, that's all!
