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February 2024 by Dania Martinez
Very poor selection of clothes,.shoes, and purses,
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January 2024 by Liz
The scariest Ross i have been to .Too many homeless and no security guard in the parking lot.Many homeless camps always behind the liquor store .
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January 2024 by MIGUEL HEREDIA
Very helpful in making it easy to return some items
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January 2024 by Raul Padilla
Great place to buy clothes, shoes
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January 2024 by David E.
Great deals!
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December 2023 by Lizette G.
Horrible I was attacked by a costumer for no reason as I was walking with my child a lady walked up and struck me in the face and was instructed not to touch her because she wasn't all there in the head from security and employees yet they allow her to continue to shop there..employees are always completely rude just walked in and an older gentleman may be about 60 to 70 years old brought back an item he just bought that seem to have been broken. He let the young lady know and instead of her helping him she told him I put it in two bags so it shouldn't be broken. I'm sorry but what the hell are two bags going to do on top of it? He was an older gentleman. He was being completely polite instead of her, helping them out. She was just rude, every single time I go there these women seem to not like their job, but yet they work there
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December 2023 by Liz Rojas
Every time I go into this ross I get harassed and laughed at by employees after they accused me of stealing but never have I stolen anything and tonight I was escorted out of the store even after I kept asking why they said they don't need to have a reason for me to not be able to shop theree..this is not acceptable at all I'm a customer and ross isn't so wrong for this straight racial profiling me because I have tattoos and and Mexican....
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November 2023 by Donna Williams
Staff including the manager could see I was struggling with my walker and the suitcase I was trying to buy...NOT HELPFUL at all.....then when I asked a question regarding the suitcase lock... Manager was very short.....said I don't know Google it?♀️? Then when I went to jewelry she disappeared....I waited 10min for the rude cashier to come and help..and she seemed aggravated that I I wanted to see a few items...Will go to the new store on Van Buren from now on.... They are more helpful, kind,with better customer service skills
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November 2023 by Patrick Ruth
I like the deals. However, it was a little sketchy right in front of the store. Bums
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July 2023 by Wendy
Ross has become sooo dead and dull over the last few years. Anyone know why??? Any electronics from there are scams. THEY NEVER work!!!! I have to go back like two times or more to exchange things. No variety anymore in clothing either. Definitely lost its spark.
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June 2023 by Aidee Turner
I usually do not write reviews but this is an exception. The Ross Store on Madison is the worst ever. They had an actual assault on a customer when some crazy young lady started physically beating up another woman for no apparent reason. They have No security at all except for loss and prevention and they are NOT security. No one did anything to help this poor woman being beat up physically by a stranger. Employees were not quick to respond to an emergency like this. This woman could have been killed. A woman employee finally came out from the back and told the aggressor to leave and this woman would not leave. There was no security and the police did not come while I was there for almost half an hour after the incident. I’m sure their store video captured it all. This is not a safe Ross to go to and I will go back to shopping at Burlington. So disappointed in how the victim was treated by the employees. This occurred on Wednesday, May 24, 2023 during the day!!!
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May 2023 by Chrystal Rhoads
They have great products and and pretty good prices.
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May 2023 by Vanessa
Can usually always find something I like. Not super expensive if you pay attention to what your getting. It is always crowded though and there's usually only like 2 cashiers upfront for some reason.
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May 2023 by Arthur Gutierrez
Came here for some shirts, found plenty of what I needed for a lunch with my dad. Prices were pretty good, there were no line to try out my new clothes. The lady was very instructive and helpful
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May 2023 by Michelle P
Okay so I come in here pretty regularly sometimes twice a week. I have a class and I go in here to kill time and see what treasures I can find lol.This location is probably the best Ross I have ever been in. And I have been in a lot of locations. This store is always clean. It's always organized. You won't find anything on the floor and no clutter on the shelves. I have never met the Store Manager but my hat goes off to them and they deserve a raise. Staff is friendly and professional. I'm always greeted by the sales associates when I'm shopping and right when I come in the door. I'm also always thanked and told to have a great day when I leave.My hat also goes off to this store's LP team as well. They are on top of everything and always have a strong presence in the store. Which I love.In general Ross stores are shopped very hard and have a lot of foot traffic good and bad. Lines can be long at times but staff always keeps cool and I almost always hear a MOD jump on the PA when the lines get too long calling for more help up front. The SM knows how to hire the right staff and clearly takes pride in their store.
