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October 2024 by Sean Frederiksen
Stay away from Mattress Firm and Purple Mattress, especially if you have children.
My wife and I purchased a mattress from them and they came up with every excuse not to honor the warranty. They found a stain and said because of that they would not replace the mattress, mind you the reason we called is the sides are sagging and you can feel the coils coming through the gel on the sides. This appears to be a common problem if you check out Purple Mattress Reviews on Facebook and neither Mattress Firm or Purple Mattress seem interested in addressing the concerns of their customers.
Purple's warranty reads: This warranty shall not apply if Purple determines in its reasonable discretion that the mattress or foundation had been damaged, abused, neglected; it shall be reasonable without limitation to make such determination if the following are present: tears, stains, odors, unsanitary conditions, folds, footprints, burns, cuts or signs of jumping on the bed, rodents, insect damage or other infestation, damage from liquids or gels or blood or bodily fluids or other fluids or damage from weather or sun exposure. So in short we are going to look for any excuse not to honor our warranty.
Mattress Firms customer service is a joke also. I had to tell their automated service that i wanted to buy a bed before it would actually transfer me to a person.
From there we were able to finally set up a time to have their investigator come out to our home to inspect the condition of our bed. The only thing he was concerned about though was finding a reason not honor the warranty instead of trying to help us. We had to pay Mattress Firm $80.00 for that service and in response were told how invaluable we are as customers but if we would like to refer someone we will get 20% off our next purchase. Yeah right. At the very least I hope this review costs you all exponentially more than the $3500 it would have cost you in credit to replace our mattress.
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October 2024 by cathy patrick
Very knowledgeable salesperson. Jayne was able to answer questions and led me to the best option for my health concerns. Nice selection! Friendly. Not pushy!!
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October 2024 by Roberto Escobedo
FIRST TIME PURCHASING A NEW MATTRESS AT THIS LOCATION IN MORENO VALLEY, MISS ROSE WAS VERY HELPFUL AND KNOWLEDGEABLE AND HELP US IN CHOOSING THE MATTRESS WE NEED IT.
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September 2024 by Jackie Valenzuela
Jayne was great! Excellent customer service!!
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September 2024 by MARVIN CLAY
Great Services
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September 2024 by Melina Olivares
I went into the store THREE!! Times and I swear to you Xochi does NOT disappoint!! She goes above and beyond for her customers to be satisfied and happy! I will always look for her when I need something for my bed! Loving this store and that employee!!
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September 2024 by Marco Jurado
Great customer service.
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September 2024 by Samir Jain
Rose did a very good job, and was quite a great services and saleswoman.
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September 2024 by Ashley Gossman
I recently purchased a king-size mattress from Mattress Firm, and I have to say, the experience was fantastic, thanks to Paul. From the moment I walked into the store, Paul was incredibly helpful, knowledgeable, and patient. He took the time to understand exactly what I was looking for and guided me through the options without any pressure.
Paul's expertise made it easy to find the perfect mattress, and he ensured that the entire process was smooth and enjoyable. His professionalism and friendly demeanor truly stood out. If you're in the market for a new mattress, I highly recommend visiting Mattress Firm and asking for Paul. You won't be disappointed!
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September 2024 by Charyl Mendiola
Very helpful and knowledgeable without being pushy.
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September 2024 by David Langley
Paul was extremely helpful and very nice. All your employees should be like him.
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August 2024 by Malena Lacque
I had a great experience here! Xochitl was very helpful and friendly and made the whole experience very easy! She was very knowledgeable about the products and helped me find something that met my needs and that was within my budget.
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August 2024 by Alex Silva
Staff was very friendly, patient, helpful, and ready to do whatever it takes to help you find the perfect mattress. Jayne was especially helpful in ensuring that we found the mattress that was perfect for my partner and I. Ten out of ten would shop again.
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August 2024 by David Schippell
Friendly and helpfull,a good experience
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August 2024 by Eloy Gonzalez
Very helpful and attentive throughout our visit.