-
March 2024 by Stephanie D.
Nope. Nope. Nope. No one is in a rush to help you even though you asked them for help. Was coming here for a new leaf blower and saw the deal for a free battery and a discounted leaf blower. Well everything is behind lock and key so I had to ask for help. Asked a gentleman who was busy with the forklift and I totally get that it would take awhile, but I figured he'd stop at some point and help me but I was wrong. Had to go up front and ask for help through customer service while the same guy responded to help. Didn't know anything about the promo deal and he works in lawn and garden. Yikes. Anyway, got my stuff and got out of there.
-
February 2024 by Rita V.
i bought a refrigerator that was delivered defective. had to wait 2 more days for another one to be delivered. asked multiple times for an early delivery was given November 19 on the list. Called into express my frustration and received a bunch of empty promises and was told I would receive callbacks which I never did. The third-party delivery service they use is a joke, very rude and nothing put in place for customer satisfaction
-
February 2024 by Patricia U.
Every item we hope they have in store is only avail online; quite disappointing. Garden is huge and always kept beautiful and the prices are reasonable. Every worker has always been immensely helpful. Selection is good but like I said, some items are only available online. We come here quite often for home improvements.
-
January 2024 by Hans N.
Just got back home from LOWES in Riverside I need to warn you about what's happening there. By aware that this company will list different price on their website and is much higher price in store. They just lured you in and slap you with 15% higher prices in store, when this was politely pointed out they associate answer was that they will not fix discrepancy in price and when told that this is the reason why I usually shop in Home Depot he said he does not care he gets paid same money regardless how many people are shopping in store.
-
January 2024 by Joselyn Z.
Customer service here sucks. There's a bunch of useless workers walking around not doing anything & complain when they are asked for help. I asked a worker for help, and he held a bag of Cheetos up to his face eating them while talking to me with his mouth open. Absolutely disgusting
-
December 2023 by Kayla U.
Disappointed in the customer service department here. TRULY DISAPPOINTING. I had a receipt and needed to do a return and they said no returns; even if it was only two weeks ago. The "customer service" people are NOT polite and NOT helpful. They're very curt and act like they hate their lives. Shame on you, LOWES. I'm blasting you on every social media platform I can use.....and telling all my family and friends to just shop at Home Depot. At least they do returns within 30days. It's no wonder why people are disrespectful to you and your employees. You offer zero help for your customers. Terrible customer service.
-
December 2023 by Patricia L.
This company has the worst customer service policies I have ever experienced. I was consistently given wrong information by the Riverside store as well as their corporate headquarters. No one seems to know what's going on. Employees are not knowledgeable regarding store or company policy. I was so enraged I ended up throwing the in-house gift card on the floor, swearing and walking out. I will never step into another Lowe's store. I sincerely hope the company goes under, especially the Riverside CA store. Morons!
-
November 2023 by Jessica C.
Thank you to the team in the key-cutting department! Yesterday, Mr. Willam and his team were able to recut my new keys after the keys were miscut from the self-Keyhero machine. I'm sure they could have refused to correct the issue which would have required me to submit a request for a refund by calling the 1-800 number. I so appreciate that Mr. Willam was quick to be helpful and was patient in fixing the keys. Thank you Lowes for Mr. Willam in the Key Department
-
October 2023 by Zoilo C.
I bought all my kitchen appliances to lowes riverside. They delivered damaged wall oven and I tried to return it and they won't accept it because of 48hours return policy. Now im stucked with this brand new damaged wall oven. Nobody explain to me about 48hours return policy. I will never step foot on these store again. And I don't recommend this store when it comes to appliances.
-
September 2023 by Mark F.
I went to Lowe's to buy wall air fryer. I went to the back where the oven wear there was nobody there and I found two young men sitting at a desk finally and they're in where the ovens were and I asked them if they can help me and they said they worked in the garden which I don't know why they were sitting at the desk, or the ovens were so they called somebody nobody came so we went to the front desk and the girl helped us there and she told us we bought their kit delivery installation would be free and would be $50 to haul the way our old oven so we said OK well the delivery guy showed up dropped my oven in my front room left didn't bring the installation kit. He said another guy would come and install it. We waited around. No one showed I called and called. They gave me the runaround. Finally a manager said the girl was wrong that it wasn't free installation on ovens and we had to pay 180 to have it installed, for meanwhile, my husband installed it and he went by himself a hoist with the money he would've gave to Lowe's don't deal with them they go through third-party you don't know who's delivering and you don't know who's doing the installing go to Home Depot Way better business they lost my business over $180 Michelle I love my Frigidaire wall oven but buy it somewhere else
-
September 2023 by Vivian C.
Lowe's Delivery is the worse, they deliver my appliances all damage and broken. And they refuse to replace or refund me because its more than 48hrs of delivery. Their delivery people didn't open it or remove the package, didn't mention to us the expiry date. Because of the holiday, we didn't have the time to open it also until 5days later. Now I'm stuck with this broken oven! For sure this store will soon be bankrupt because nobody will trust to buy with them anymore. They don't deliver quality, they don't go out of their way to help remedy situation. They don't take responsibility for it instead get out of it by technicality. Shame on you Lowe's.
-
August 2023 by Marilyn M.
We recently were in the market for a washer and dryer. After dealing with a less than knowledgeable employee at Home Depot, we went to Lowe's. There, Josh helped us with our purchase. He knew his product and was extremely helpful and courteous. We came back to Lowe's and specifically Josh to help us when we were in the market for all new kitchen appliances. What a pleasure to work with someone that gives exceptional customer service in this day and age of not caring. Lowe's has a valuable employee in Josh.
-
July 2023 by Mike A.
I was scheduled for delivery and when it passed my time window I called and absolutely no one took responsibility as to why the order wasn't delivered. No solution only excuses! Big store like Lowe's should be ashamed for not coming through a simple delivery, specially when everything on the order was in stock, in the store. Absolutely embarrassing!
-
July 2023 by Yolanda S.
Don't recommend. Purchased washer and dryer, dryer that was delivered is not working. Have called so many times and have not gotten an answer on when I will be getting a replacement. 5 days later finally had to call corporate. Biggest headache ever. Last time I will purchasing anything from Lowe's.
-
July 2023 by Alex P.
Went into this location today. My friend was going to get 6 big bags of soil. There were four associates standing around, putting wet rags on their heads. My friend and I are in our mid sixties. We ask them where we could get a flat cart, they pointed us to the other side of the store without offering to help us. He got a flat cart loaded up the six bags and spent 200.00 here. The three young men and one female had merchandising team on thier vests. Lowe's knows all right, how to piss off customers and make us go to Home Depot.
