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February 2023 by theseus rodriguez
This home depot stands out from the other home depot. It should be a training store because everyone single employee goes above and beyond. I visit home depots in the area from perris,temecula, but this is my favorite store to visit. All employees are always asking if I need assistance or need help loading. The pro desk I would like to give a shout out to Christina in pro and congratulations to Ilya for making 1 million in sales and the Pro department. keep up the good work the whole store .
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March 2022 by Eddie C.
The totally inept paint department screwed up my paint order and gave me 2 gallons of interior but I had clearly ordered exterior, considering I have the 5 other cans that they actually did somehow get right. I have my receipt, made no mention whatsoever of interior paint. She even tried to gaslight me and tell me that I ordered wrong, which is DEFINITELY not the case. Now I'm stuck with these cans of paint, on a budget and totally screwed with these cans of paint I did not order, do not need or want. Your lame policy for returns just isn't fair to us hard working customers who have supported your business time and time again. Meanwhile your slow employee just gets to go home with no consequences and my project sidelined and ruined. Please reconsider your hiring policy, you basically stole my money!
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February 2022 by Eric G.
WORST HOME DEPOT EVER!! Best thing that could happen to this place is Lowes buys it.... Every-time and I mean Every-time I go doesn't matter what time of day I go they have aisles closed down. The workers don't even ask if you just need something quick or even care to assist you. They close the aisle then go off to break.The place is a mess. Parking lot is trashed and never can get a parking spot. Today was my last time going. Don't even waste your time at this dump.....
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January 2022 by Mark K.
I like HD but cant give them anything more than a single star for lack of customer support. They don't answer their phones. Their phone number is listed on City of Riverside's as a place to bring old fluorescent bulbs. The phone number connects to a ringing phone. In several attempts the connection is lost. I figure that is someone getting tired of hearing their phone ring and just hangs up. Thats the perception I have.
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January 2022 by Jessica P.
Meiya is by far the most helpful employee I've ever encountered in any Home Depot. So polite and got my complicated returned handled quickly!! Thank you very much
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December 2021 by Omar M.
I had ordered a range top online but ended up needing a full gas range instead, was helped by Martha and Fernando in appliances. They assisted with a return and was able to pick up a gas range that has been sold out everywhere for months and at a steep discount as it was the floor model. They even put a sold sign on it while I brought the range top from my house. They went above and beyond for my project.
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December 2021 by Darlene C.
Great prices. They do try very hard to assist you in spite of any staffing shortages right now. Got a BEAUTIFUL bathroom mirror for a lot less than the same item at other retailers. THAT was a score!!
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November 2021 by Ruby L.
If I could give this place 0 stars I would. This is our closest Home Depot and we've never had a problem but tonight it was literally the worst experience! The cashier named Cristina literally has the worst attitude ever and is super disrespectful. She seemed so miserable and decided to take it out in guests! Definitely don't understand how she's still hired there, with holidays coming up they should reconsider who they have as their cashiers who are constantly interacting with customers.
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October 2021 by Betty S.
I live about a mile from the Home Depot on Madison. I drive right by there a few times a month. I'm out of patience with this store. I go elsewhere whenever I can. I needed help to cut some wood. I found three kids, two of whom were talking to the third one. Why does it take three people to put small merchandise on the self? I ask for help, they tell me they can't run the saw (I found out later this isn't true.) I keep wandering around and finally, out of pure exasperation, I go outside, where I'm not supposed to be. I see some guy in the distance and yell "hey I need help". His name was Buba I am shocked that anyone in Home Depot was as helpful as this man was. Except for Buba, this store is this way all the time. Two days ago another kid was leaning on the wall doing nothing until I ask him to show me. I guess I'm just not assertive enough, but screaming and cussing is just not my thing. i remember when Home Depot first opened ........oh how the mighty has fallen. Oh, don't bother to call the manager, he's hiding out in his/her office.
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October 2021 by Jonathan L.
I dont understand how people can conduct a business like this. Its impossible to get any help, not because of the employees but because they never have any staff here. I waited 45mins for someone to help me order windows. That to me is just ridiculous, how can anybody treat customers like this?
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September 2021 by Steve L.
I have called there at least 10 times asking the Supervisor Tracy to return my call I left messages for her on her v/m and with her employees about the carpet we purchased there several years ago. Not once did she return my call and when I finally got ahold of her she was rude and kept cutting me off and speaking over me!!! What good is it to buy a carpet with a 25 year warranty when they loose your records and refuse to honor their warranty!!! Don't trust trust Home Depot or their guarantees!!!
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September 2021 by Chris M.
They are the worst , curbside service is a joke and the response when I called was even worse. Waited over twenty minutes while only one waiting with nothing. Called and got passed around for another ten minutes of just phone ringing. Here's some advice if your gonna offer curbside then you might want to have someone working it. Manager needs a clue.
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September 2021 by Carri G.
The greeting lady as you walk in was a total butch, there is a sign about masks. I still believe it's everybody's opinion whether to wear one or not I will not walk back into the store she heckled me because I did not put the mask on. So rude I hope this is what the management wanted. I will go to LOWES in the future
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August 2021 by Maria S.
I would give zero review if I could . Bought brand new dishwasher snd when we went to install it didn't work, the panel wasn't secure . We asked to exchange & the manager said we couldn't wtf even with your reciept that's just b******* . We bought 4 appliances and they still didn't care. I will never buy from Home Depot again there policy is for s*** ..
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July 2021 by Cassandra G.
One. Giant. Line. No. Answers. 20. Minutes. In. One line. Asked why?? No answer. Line monitors let other people go ahead of me. It's not like this at other Home Depot's. Stay away from this one. Location is Madison and Magnolia in Riverside.
