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August 2024 by Adam
Never pick up the phone
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August 2024 by Angelica Hernandez
Me and my husband wanted to talk to someone and file a claim. We didn't notice the time was still 8:58 and they open at 9 the man who informed us was so rude he kicked us out and told us we had to wait five minutes till they opened. It was two minutes and we would have waited if he wasn't so rude. Literally did not even have good costumer service he was an a-hole. I told him he did not have to be like that and he told us he didn't care.
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July 2024 by Vanessa Alarcon
Would give ZERO stars if I could!!! My mom was hit by a driver with this bogus insurance and the staff there is an absolute JOKE!!! They are RUDE and TACKY, and don't do their job. They literally told my mom they didn't know when they would get around to her case!! Don't spend your hard earned money here. Absolutely ridiculous and zero customer service!!! Any positive reviews are obviously paid off friends or family!!!
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May 2024 by Guillermo Dimas
Acceptable
Very good acceptable
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February 2024 by Kylee Morrison
they literally wasted hours of my day. i was put on hold the first time for 20 minutes. had to call back just to get a quote, only to get hung up on. no one bothered to even try to call me back. i called again once i sent all my info in to get placed on hold for another 45 minutes. just to be told they don’t insure my year. as if they didn’t know the year make and model of my car when i called in at 10am.
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December 2023 by Antonio Nunez
Not a good experience. The guy that was there. He didn't want to help me at all. And I'm a customer I told him that.But He was too good for me. I went to Other office to take care of my concerns thank
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September 2023 by Mis Romero
The staff is very friendly and the company is very helpful?
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October 2022 by Josefina Barrera
This place is the best we move to a different city and we are still coming to them.
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September 2022 by Brett Johnson
Great customer service..very knowledgeable about the job and bilingual.. patience was appreciated. If you need insurance go to Fred Loya Riverside and talk with Marisa you won't regret it
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September 2022 by Be Real
Great customer service..very knowledgeable about the job and bilingual.. patience was appreciated. If you need insurance go to Fred Loya Riverside and talk with Marisa you won't regret it
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September 2022 by Afrodita Morales
They have good service, although they lack staff.
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August 2022 by Walter LEMUS
They never answer the phone.I make my payments online and they call me and send me voicemails due payment when I already did a week ago. What bad system they had.
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June 2022 by Jazlyn Brown
Not open during working hours. Employees are inside. Very unprofessional.
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September 2021 by Wendy Becerra
I had an appointment at 3:30 pm to have pictures taken of my car because someone who has FredLoya insurance rear ended me. I show up more than 5 minutes early to the appointment, and waited. Finally they tell me I can go to the FredLoya where Cardenas is because they were going to take a long time. I told them I had the appointment at their location and got out of work early to be there on time. I was given an appointment at their location and they should grant it. Her only stupid remark was I understand, plus you need to complete paperwork. I left that place and went to the other location. They took th pictures and no paperwork had to be completed. So not only could they not take my appointment, she lied as well.
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September 2020 by Sebastian Lopez
Came in at 540pm and they had their doors locked. All the signs clearly say they're open til 6pm. Horrible customer service ! I know they were in there they just didn't want to help us. Glad I am canceling them
