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March 2024 by Nailejhcia Crawford
They’re always so nice, sweet, and understanding. Whenever I go here they have great customer service. The machine froze on me twice it was a really bad day with the system, they still made sure I got everything that I needed printed. I could never thank them enough. They knew it was a bad day and did everything to help me?????. S/O to the two for all their help. ????
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September 2023 by Jaime Mazon
Friendly and helpful staff
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July 2023 by Mario R.
Such horrible service since I came in no hello no acknowledgement they kept helping others and skipping me for 20 mins
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April 2023 by Cristine f.
i called corporate with my complaint delays, not delivering packages, and poor communication and the way they handle customer's dissatisfaction, is they hang up on you automatically over to a machine. this is why they have the worst delivery service and communication. they can't deliver packages and they don't care about the customers. they are costing manufactures and corporations where we purchase from loss of money and nothing but customer grief. they can't deliver, poor customer service, horrible corporation does not care and gets away with delaying packages and not delivering and when they do they leave it in the street.
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March 2023 by M R
Customer service is great if you talk to the right person. Some people should not be working with customers. it can get hectic answering "**** questions" it's best they work in the backroom without interruptions. So for good courteous service ask one of the guys
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March 2023 by Carson Vasquez
Tony and Nancy helped us with a 20 box (large and massive boxes, some 50+ lb). They were a HUGE help and handled the whole shipment with smiles on their faces. I couldn’t be more appreciative of how they jumped in and started taping and weighing and measuring right away and had the best attitude. Both tony and Nancy spent time joking with us as they worked and made it a pleasurable experience.
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August 2022 by Lisette Matthews
I had a package to be overnighted next day by 10:30am. I was charged an extra amount ($113.90) for the shipment because it would be delivered on a Saturday. The package never arrived. I called customer service and they are now saying the package won't be there until Monday. The lady did not speak good english but basically said we did not pay for overnight shipping , then changed her story saying that we dropped off the package after the cut-off time.Our receipt clearly shows we were there at 2:52pm well before the cut-off time. I spoke to a supervisor by the name of Sean which did not help in anyway. Horrible service!! not to mention, expensive!!
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June 2022 by Shaun G.
Took in a time sensitive package that we needed to overnight to a business. The gentleman at the counter said the barcode was not able to be scanned since it was to small. It was a prepaid package with prepaid postage and he said the delivery trucks would not be able to scan it. I explained that we paid 150 dollars for time sensitive material to be sent overnight from a company. I asked what we could do in this moment to help the process along. He offered no help. Asked to speak with a manager who they said had gone home for the day. Asked if there was a manager on call they said no. Asked if there was another label he could print me or another way they could get around the barcode issue. They said no. He offered a customer service number to call for fed ex to get us another label but I felt that process would take to long. Took it to another fed ex store immediately after across town for a second opinion and they scanned the package no problem and took it in with zero issues. Employees at this business showed NO customer service initiative.
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April 2022 by Danial A Noah
they were closed when I pulled up at 7:30pm
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January 2022 by Alicia Quezada
Customer service was really bad. The girl was very rude and seemed irritated with me before I even spoke to her. Avoid this Fedex
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November 2021 by Roman Rios
Super helpful people, printers plotter scanner for just about anything and any size, those services are a bit pricey but great quality. Easy shipping drop off
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November 2021 by Joice W.
The ladies who work here are rude and unprofessional. I was here for the first time and needed to print some paperwork. When I walked in, there was no greeting! So I went up to the desk and inquired about printing these documents from my phone. "You can print it from there", she added, pointing to the machine. I was stuck, unsure what to do, while they laughed and spoke about the Halloween party they had attended this past weekend before. Very Bad Customer Service!
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October 2021 by Breanna C.
SO HAPPY! Shoutout to Loranna. She was incredibly helpful and so sweet! I came in the store with a special order of prints and it was affordable, great quality, and so quick!! Even got to use their paper cutter! I would recommend anytime! Thanks again!
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August 2021 by Jaz S.
I have never had an issue with FedEx until I came to this location for a return. I had to return two pairs of shoes and had the barcode pulled up in my phone. I have a feeling the employee took advantage of me since I had my hands full and my baby with me so he said something like "It's not working, are you sure this is the right one?" And I said yes, this is the barcode given to me from Adidas. He then said "Can I take your phone and try again?" He took my phone to the computer towards the back (we were at the front computer close to the entrance) and scanned it and gave me a receipt then I was on my way. Adidas never received my package although I have a FedEx receipt. I looked up the tracking and it said "delivered to doorstep" somewhere in New Jersey or something like that. It definitely didn't go where it was supposed to go because it confirmed it was delivered to doorstep. When I look up the package info with the tracking number nothing comes up now because it's been a few months - but I'm sure a manager could probably pull it up and see that it was sent to the wrong place. Part of me wonders if the employee at FedEx "scanned" the barcode on my phone aka sent it somewhere he wanted it to go. So now it's a few months later and I'm $100 in the hole. Adidas wouldn't refund me and it's because of this location and it's employee. Obviously I will never trust this location with my packages ever again.
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July 2021 by David Dorado
Worst customer service I’ve ever received. The girl with glasses who was working tonight at 7pm has a huge attitude problem. She acts like she doesn’t wanna be there so she should probably go home. I will look for another location that has employees who care.
