-
April 2024 by Ahmed Khashila
It is what it is. Some of the staff are helpful but I had a charging issue with my card
-
January 2024 by Jim P.
Fed Ex used to be my go to shipper. Now they are my stay away from shipper. I can't imagine putting anyone thru what I am going thru waiting for a delivery. 2 packages, identical, from the same merchant were supposed to be here yesterday. I receive a message of delay one day... that's okay. Today, after them not arriving between 10:10 a.m. and 2:10 p.m., I call. Turns out they are on 2 different trucks, one delayed until Monday. Today is Friday. The were scheduled for Thursday. On top of it all, the package allegedly coming today could be as late as 8 p.m. This is a delivery to my place of business that closes at 5 p.m. I only imaging it is going to get worse before it gets better. I will not ship Fed Ex and will dread it when any merchant chooses them to ship to me. Awful. ...just for the record, previously FedEx has left packages at my home literally in the street and once, far from my house, in the middle of my property, which is 3 acres. I do not recommend them at all.
-
December 2023 by Cody S.
Sent fragile custom piece pottery for them to ship and they packed it worse than I could have had my dog do, no bubble wrap, pottery pieces stacked within one another with no packaging in between. It obviously shows that the person packing this fragile pottery has absolutely no care or concern. Over half of it broke upon arrival, very disappointed.
-
May 2023 by Dr. Carol E.
I had a bit of an emergency! And everyone was so wonderful and helpful! Expert and kind service. Christina was the young lady that helped me, and she was so patient and helpful. We need more people like her and the rest of the FedEx staff in the service industry.
-
February 2023 by Stephanie W.
Giving a one star review since Maria was just really rude. Really bad customer service overall. Idk if she was in a bad mood or what.I felt uncomfortable just being there because I could feel that she didn't want to help me. So I felt rushed and if I was bothering her. I only went in to ship something. Less than 5 min. With that being said, I hope you hire people who will be friendlier and know how to be around customers. Not coming back here. UPS store is in this same shopping center.
-
January 2023 by Rumi V.
After New Year when everyone is super tired, Tuesday mid morning, Maria at the Riverside Magnolia location was absolutely amazing! She greeted me with a smile, she represented the brand and offered other services. Maria you rock!
-
June 2022 by Shaun G.
Took in a time sensitive package that we needed to overnight to a business. The gentleman at the counter said the barcode was not able to be scanned since it was to small. It was a prepaid package with prepaid postage and he said the delivery trucks would not be able to scan it. I explained that we paid 150 dollars for time sensitive material to be sent overnight from a company. I asked what we could do in this moment to help the process along. He offered no help. Asked to speak with a manager who they said had gone home for the day. Asked if there was a manager on call they said no. Asked if there was another label he could print me or another way they could get around the barcode issue. They said no. He offered a customer service number to call for fed ex to get us another label but I felt that process would take to long. Took it to another fed ex store immediately after across town for a second opinion and they scanned the package no problem and took it in with zero issues. Employees at this business showed NO customer service initiative.
-
May 2022 by Den B.
Great self service with counter guidance. Other person there didn't really understand the computer for automatic printing; the female helper was very kind, slow and carefully explained it. I love seeing kindness.
-
December 2021 by Karen L.
while being overcharged for everything you sell I do appreciate having excellent customer service skills thank you Marisol for providing thatThank you
-
November 2021 by Joice W.
The ladies who work here are rude and unprofessional. I was here for the first time and needed to print some paperwork. When I walked in, there was no greeting! So I went up to the desk and inquired about printing these documents from my phone. "You can print it from there", she added, pointing to the machine. I was stuck, unsure what to do, while they laughed and spoke about the Halloween party they had attended this past weekend before. Very Bad Customer Service!
-
October 2021 by Breanna C.
SO HAPPY! Shoutout to Loranna. She was incredibly helpful and so sweet! I came in the store with a special order of prints and it was affordable, great quality, and so quick!! Even got to use their paper cutter! I would recommend anytime! Thanks again!
-
August 2021 by Jaz S.
I have never had an issue with FedEx until I came to this location for a return. I had to return two pairs of shoes and had the barcode pulled up in my phone. I have a feeling the employee took advantage of me since I had my hands full and my baby with me so he said something like "It's not working, are you sure this is the right one?" And I said yes, this is the barcode given to me from Adidas. He then said "Can I take your phone and try again?" He took my phone to the computer towards the back (we were at the front computer close to the entrance) and scanned it and gave me a receipt then I was on my way. Adidas never received my package although I have a FedEx receipt. I looked up the tracking and it said "delivered to doorstep" somewhere in New Jersey or something like that. It definitely didn't go where it was supposed to go because it confirmed it was delivered to doorstep. When I look up the package info with the tracking number nothing comes up now because it's been a few months - but I'm sure a manager could probably pull it up and see that it was sent to the wrong place. Part of me wonders if the employee at FedEx "scanned" the barcode on my phone aka sent it somewhere he wanted it to go. So now it's a few months later and I'm $100 in the hole. Adidas wouldn't refund me and it's because of this location and it's employee. Obviously I will never trust this location with my packages ever again.
-
May 2021 by Lisa M.
If their bathroom looks like this then to me the business can't sanitize or keep things clean. It's not difficult to get some cleaner and clean with a brush underneath the toilet or to keep the bathroom clean to spray it. Those simple things keep the germs away. If they can't maintain this then how are they doing a personal care and keeping everybody safe.
-
April 2021 by Mi T.
Inside the walgreens. An unmanned counter. You cannot drop off stuff because you are afraid someone will steal it off the counter
-
April 2021 by S A.
I used to come here every month for a long time to use the copy machine. This location especially has some nasty employees. One Time I was making a copy and I found a paper in the copy machine that somebody previously have left behind and I tried to give it to an employee (a boy) because I thought maybe it was confidential and he got nasty with me he said "just put it over there!!" Another time I went in to make copies I didn't ask for anyone's help because I already knew what I was doing & Selena just came up to me & she aggressively yanked my card out of the slot and started getting really aggressive with me and started yelling push this button and push that button, are you crazy!!! How dare you talk to a customer like that! What a nasty girl. Thank god I don't have to go there anymore. Sometimes I would go in there and I would just get random employees that would look at me with this disgusted look.
