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February 2023 by Ron G
I made a PDF, I reviewed it and make a small tweak, I gave the go-ahead and they printed it. The customer got it and loved it. so it actually was Fantastic!
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October 2022 by Tommy Downs
I provided finalized artwork 25 days out from the date that I needed to have my backdrop in-hand, thinking that this would be plenty of time since they say a 7-business-day turnaround is standard. After purchase and submitting the artwork, I waited 9 business days before reaching out to ask about the status of the product. They reached back out but their message went to my spam folder and they didn't follow up via another method like a phone call. I reached out again a second time and they said that they have a lot of issues with their emails going to spam folders (probably should work on getting that properly configured), so I checked there and sure enough that's where it went. It was still 7 days out from the day that I needed the product but they said that now it would require a $300 rush fee (nearly 50% of the entire product cost). This company used to be reputable but is now untrustworthy and unwilling to work with customers. Buyer beware.
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July 2022 by Levi Propst
Horrible experience. I am being charged a lot of money for a proof. I rejected the proof and now they are charging hundreds of dollars. DO NOT USE THIS COMPANY!! They will try to charge you extra money!!
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July 2022 by Levi P.
This company is horrible. I was charged a "fee" because I declined the proof. Do not use this company! They will add in hidden fees and overcharge you.
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June 2022 by Ash White
Ordered a backdrop on May 23rd.Proofs approved 8:30AM PST on May 25th.Was told it would arrive June 9th which in itself is quite a long turnaround time, but it was an acceptable delivery date. They told me it would take 7 business days to produce which would have put it’s completion/ship date at June 3rd (accounting for Memorial Day). It’s now June 10th and the item has yet to arrive with the event it was ordered for starting today. No tracking info anymore, just “your delivery date will be updated soon”. I had spoken to someone before ordering to make sure it would arrive on time and was reassured it would. Then after ordering I was given the June 9th date which I was worried about but again reassured by someone it would arrive on time.If it doesn’t arrive today this was a complete waste of money and I will dispute the charge with my credit card for lack of fulfillment. We are left scrambling today to find another backdrop option. Don’t recommend using this company.
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February 2022 by Gary Pai
We made our $100.47 order which qualifies for free shipping per their website on January 7th for my local Church. Called for a status update a few days later and I was informed that it would be shipped by January 17th. On January 21th we received an email asking for an additional $87.48 for shipping cost! We are dissatisfied since they charged our credit card, provided an inaccurate shipping update, added an outrageous shipping fee on top and then failed to inform us that this item was backordered until three weeks later (January 24th). If they were honest from the beginning and informed the item was on backorder and will be excluded from their deceptive free shipping offer I would not have given them one star. I had spoken with them directly and am disappointed they do not care about customer satisfication or making this right.I just want to share my experience with everyone.
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December 2021 by Roddy Mitchell
My wife couldn’t be more pleased with her purchase! She ordered a table runner for her stationery vendor booth at an upcoming wedding expo. It looks perfect! I’ll add photos in a couple of weeks! It also arrived very quickly and the questions she had were answered promptly.
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November 2021 by Daniel Matthies
OVERPROMISED AND UNDER DELIVEREDSimilar to the last review - I ordered a sign and waited for months. The original date promised was missed by several weeks. During that time I needed the sign for several planned events.During the same period I ordered another custom printed cabinet and it was delivered within a week.The end product was good quality as expected - this was the most expensive sign I considered at over $500. Timely execution was logically anticipated at that price point. This company has good potential but needs new management to operate in a time frame consistent with alternatives.
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May 2021 by Thomas Thacker
Great looking pre lit sign that went bad after 2 months and started blinking, they want me to pay for a new box and for shipping to send it it back to California so they can repair it. RIDICULOUS they would not back their products better than this, I WILL NEVER BUY THEIR PRODUCTS AGAIN
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May 2021 by Melanie Wiggins
I was very pleased with my first custom order. However, when I returned and wanted to "re-order" the same exact item, it was not clear that they wanted me to resubmit the artwork again before they would reorder it. Once I did, it just sat in "waiting for production" status for days. This was very frustrating and I probably won't order from them again, since I didn't receive the order in a timely fashion and missed my "needed by" deadline. As I write this review, it is still not in production.
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April 2021 by Robert Lozano
I’ve wanted a Mookie Betts poster since the dodgers won the World Series. But I wanted a specific poster and I couldn’t find it anywhere! Thank goodness for Fantastic Displays!! I finally got exactly what I was looking for! This company is amazing. The quality is great and I got it much sooner than anticipated. I’m definitely coming here for more posters! Thanks guys, keep up the good work!
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February 2021 by Lori B
Janet was so helpful to me, I needed to get 4 feather flag banners quickly for an event and she pushed it through and they came on time. The product is high quality and look great. Thank you
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January 2021 by Daneea Badio
Our display turned out great! Our one concern was an initial delay in the express delivery which we paid for. However, after one phone call, the 3 day delivery was honored.
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January 2021 by Nichole Anglin
We are very impressed and very satisfied with the quality of the banners. Working with the design team was easy. Great assistance from Rebecca.
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December 2019 by Western Vascular Institute
Very disappointed with my experience. I ordered a several thousand dollar marketing display set up with graphic design assistance and was delivered a banner that was spelled incorrectly. When I brought this to their attention I was treated as though it was my fault although I had sent them the information correctly. When the finally did decide to send the reprinted banner they only sent part of a complicated set up again putting the blame on me to try and restring and re-roll the banner stand, something I had already paid good money to have done correctly the first time. They tried to put blame on me at every turn and rather than take ownership and pride in their service. I would not recommend their services unless you want to finish the job yourself after you have already paid them to do it.
