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November 2023 by Will Folkmar
I'm new to the area. The people at Fair Priced Carpet worked with me on selection and pricing and had carpet installed in less than a week of contacting them. I highly recommend them
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October 2023 by Donna Marie J.
We had wonderful service and great quality carpet from Fair Price Carpets in Riverside. The installers were professional and did a great job on installation of carpet and new baseboards. Thank you Ryan for always getting back with us when we called Donna J
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September 2023 by Amy F.
Your installer Abel did an exceptional job installing carpet and baseboards in our master bedroom. I am amazed that no cuts were made for the closets--just one seam running the length of the bedroom. He was quick and efficient; hardly noticed the cutting and installing of the baseboards. I dreaded this job and am so relieved it is finally done...and done well. Thanks Fair Price Carpets for making it happen.
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September 2023 by Michelle patriot
Great customer service. They come out to give a quote so they can measure rooms properly and show you samples. Installer was friendly and clean. Got installation done in a professional and quick manner. Cleaned up well after he was finished. I would recommend fair price to anyone!
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September 2023 by Steve Cortner
Job finished expeditiously and very well done. Installers and salespeople were professional and courteous. A job well done.Steve Cortner
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July 2023 by Amlan Rath
PLEASE AVOID THIS PLACE AND SHOP AROUND and do not fall for their ' we will beat any quote!'.They will use your quote to sabotage your deal!'Without going into too much details, they were charging us more than a dollar for a product compared to 4 other quotes. So much for 'fair price'.I tried to be polite and called our rep to let them know I am going with someone else ( my mistake) and guess what, they actively tried to sabotage our deal with the other distributor we were supposed to buy from. What a dirty, cheap shot!Response to 'CEO' - you are not surprised? You have never even met me! I have no reason to lie. Unlike you, I am not in the business of jeopardizing my competition because you cant compete! I am sure the business owner you tried to screw over will agree. About your prices, again, I don't need to prove anything! All one needs to do is drive a couple of blocks down the road and literally any other flooring places starting price will be cheaper than your 'best' price on the same product!Maybe next time, don't manipulate a customer to take down you competition! You are the 'CEO', you should know better!Man, Kurt, if you are going to lie, at least lie better! What would they warn you about? I wasn't even trying to buy from you! Your salesman, Charles kept calling 'atleast give me shot! I will love to fight for your business and beat any offer you have!'I am glad I shopped around! Imagine falling for your lies and paying double for a product???Another 'competition' heard of what you guys did, had a good laugh and actually ended up selling us the product for much lower than even the competition whose license you tried to get cancelled !!!!Kurt, NO PLEASE! I INISIST! upload screenshots of those text messages here for everyone to see and know what a fraud organization you have! And why did you delete your previous reply? I was using it as a case study to educate my folks and other people on how NOT to run a business!
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July 2023 by Kathy L.
Fair Price Carpet is an awesome company to do busines with. I have used them throughout the years for installing my carpet, hardwood floors as well as Luxury vinyl flooring. They did a great job on it all! Always helpful and took care of anything I needed without hesitation. Jason and Ryan were so helpful and so knowledgeable. Jason helped me with questions and suggestions in helping me make some decisions I was having trouble in deciding on. My daughter also used Fair Price Carpet for her flooring and was very impressed with them. I highly recommend this company. Kathy L.
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July 2023 by Jessica C.
I had an extremely horrible experience with Fair Price Carpet. In our initial quote there was a $900 "prep fee". Seemed a little ridiculous as the house was completely empty, except appliances, all of our belongings were in a POD on our driveway and the old flooring was already removed. But whatever, we understand there is prep work so we went with it. On day one of the job we got a call that there was going to be an additional $825 prep fee to make the floor even. We had already given them half of the money for the job so had no other choice but to pay the additional to keep things moving. When we got told the job was complete we were completely dissatisfied. There were spots where grout was missing, the floors weren't cleaned and there was cement an our bath tubs and walls. The house was a complete mess. There was a thick coat of dust on all of our appliances and the floors were disgusting. If I were installing floors and I knew there was going to be such thick dust id definitely put plastic wrap over someones appliances. I cant believe they'd make such a mess. We spent $20,300 on new flooring and walked into a construction zone. I truly feel after spending that much money on floors we should walk into our home with our floors looking like a show room. We reached out to Fair Price with our complaints and they told us they'd come out and inspect the floors. They came out and said they'd look at the schedule and see when the installer can come by and clean the mess he left and fill the spots of grout that were missing. They told me he'd be there at noon. He arrived at 4PM. When he arrived he told us he wasn't a maid and it wasn't his job to clean up, but he did fill the grout. Fair Price then called me two days later asking for final payment on the job. Not asking if the installer cleaned his mess, or if he fixed the grout, just asking for payment. We hired a house cleaner and reached back out again after the house was clean to show spots we didn't feel looked correct. The grout we choose was a grey color but it looks very white in several rooms in then house. Fair Price sent the initial guy out who quoted the job to take a look at it and he told us to scrub the spots of grout that are white and try to clean them, if they don't come clean and we are still unsatisfied to call them back. Yes, we are still very unsatisfied. Your customer service sucks, your installer is a slob and your inspector is rude. DONT USE THIS COMPANY!!!!!
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June 2023 by Deborah G.
Excellent customer service. We go back repeatedly. Good selection and fair prices LOL! We bypass all the Big Box stores.
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May 2023 by Imad D.
Fair Price Carpet is where I always buy carpets and flooring for my properties, and they have always been very kind and always did me right, they will let you take all the time you need to choose the product you like I always feel relaxed and unpressured when I shop their store, they offer excellent products, their knowledgeable staff are eager to help, for small or large orders I always go to them, I trust Fair Price Carpet.
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January 2023 by Kristy H.
I had been searching for a place to select new flooring for our upstairs bedrooms and bathrooms and saw a billboard for Fair Price Carpets. I stopped in the location and JASON was amazing. He worked with me to find a great fit for what I wanted my home to look like and then the bottom fell out when CHARLES took over. CHARLES told me it would take 2 days to demo and install the tile and one day to remove old carpet and install new carpet. NO PROBLEM we scheduled for the Monday to Wednesday following Thanksgiving. The Monday after Thanksgiving no one showed up. I called the office and emailed and they are closed on Mondays- a whole day off work for me for nothing. Tuesday morning, no one shows up so I call the office once they finally open, and the lady that answered said "oh! You need to speak with Charles, " When CHARLES gets in he is totally apologetic and says it was his mistake and he will pull the tile guy from another job to get my job started. The tile man arrives that afternoon and says he hasn't been to lunch yet, he will be back. Once he finally starts working he tells me he can't work with the carpet people here they will need to be pushed back a day. The tile man says he needs to cut tile around my shower and it may crack the tile that will remain. He wants me to find extra tile "just in case". I don't have extra tile. I ask CHARLES, via text, because he is not answering when I call but responds by text...why didn't the man that came to do the measurements tell me about the possibility of the tile being cute and broken. Charles says via text. We've been doing this for 30 years, we know what we are doing. VERY DISRESPECTFUL! ( I still have the text message on my phone) Thankfully when the man cut the tile it did not crack and no extra was needed. The next problem, the tile man says he can't continue to do the tile with the carpet people installing as well. I call Charles on this, and he doesn't answer my call but texted me and he said: "oh no problem, we'll have the carpet installed the following day". The problem is, we didn't plan for a 4-day job so who will be home during this installation? CHARLES tells me, oh you don't have to be there. YES, I DO NEED TO BE IN MY HOUSE WITH RANDOM WORKERS. At this point, my husband had to take off from work to be home for the installation. The carpet installers arrive and start moving furniture in the bedrooms (we had moved all the small items from the top of the furniture as instructed) so all they were doing was moving dressers, beds, chairs. CHARLES texts me and says " I HAVE TOO MUCH FURNITURE SO IT'S TAKING THEM A LONG TIME, THEY WON"T BE ABLE TO FINISH THE JOB TODAY" I got to the installer and ask what is the problem. The man tells me, they don't have enough carpet to finish the job. WHAT!!!! I CALL CHARLES, and of course, he doesn't answer but texts me. I ask why wasn't enough carpet ordered and tell him that the installer didn't say anything about my furniture. The furniture is the same amount as the day the man came to measure. The problem is they don't have enough carpet. CHARLES replies and says, WE ARE TRYING TO MAKE THIS RIGHT FOR YOU, TO MAKE YOUR HOME LOOK THE WAY YOU WANT IT, LET US DO OUR JOB, THE CARPET WILL BE IN IN A WEEK. So I am livid at this point but what can I do.? Also, the carpet installer left a gap from the carpet to the tile. I ask them to fix it, and they tell me the tile guy didn't cut the tile even and that's why there's a gap. He also says the gap will be larger in the closets because the tile really isn't cut straight there. I call the office again, but Charles doesn't answer. A woman gets on the phone and tells me she's so sorry for all of the issues and that she will have the tile man come back on Saturday. More time wasted!! The tile man comes on Saturday and says the tile is fine, the carpet man should have stretched the carpet more or used a metal transition. ALOT OF finger-pointin
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September 2022 by MaryAnn Williams
They say they will beat any prices that was not the case I found the same carpet $5 a yard less elsewhere
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August 2022 by Steve Hernandez
These guys are great! Excellent customer service and they have an amazing showroom
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April 2022 by Shirley R.
Terrible owner, kirk employees messed up on my entire order. They measured my house, and I had 15 boxes over, yes, 15 boxes. Worth $ 1097.45 He didn't want to accept my return, stating he had a family to fed and employees to take care of. Like I don't? I did everything to prevent going to small claims court. He called me a b***** hung up on me, and blamed my installer. Smh, then he lost in court. He shorted me the court fees and then sent me an email calling me a con artist and praying for my next victim. I never sued anyone in my life. Then, accused me of wreaking my county car in Mexico. And hurting my knee. In Mexico, a county car, lol what a dumbass. I would use extreme caution with this business. Very rude and unprofessional.
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March 2022 by Cheryl Stewart
We purchased our carpet at Fair Price just a few years ago, but had several issues. Jason worked with us and was able to resolve the problems by replacing our carpet altogether in keeping with the warranty. The installers that installed our carpet this time did an excellent job!! We could not be more pleased. Jason was patient and supported us along the journey. We love our carpet and are so thankful ! We HIGHLY recommend Fair Price Carpets as they are trustworthy, incredibly kind and helpful.