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December 2023 by Vanessa Vargas
Today I went into the Riverside location to return some online purchases, and received very poor service from an associate named Shannon! I believe she is the manager at this location. I mentioned that we should return my stuff separately since it refunds the money exactly the way you purchased the items. But she did it her way and that's when the problem started. She returned items that she put to the side as not returned and returned items incorrectly. When I tried to return the rest she couldn't find it so she said I couldn't return it because it wasn't on the receipt. Not sure how that's possible. By this time my patience was gone and I was very upset ?. Shannon was not professional and by this time I had a few choice words for her. But the kicker was that she was combative and told me to order my future purchases online so in other words not to return to her store. Trust me I won't but this lady has nerve. Chicos you lost a phenomenal level customer who has shopped with you for over 9 years. To have that level of commitment to a store now days is not the norm!
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October 2023 by shannon varner
Get wardrobed here for perfect jeans or an event. They also have bras and the best pjs ever.
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August 2023 by Martha Moreno
Very bad experience today in the store they hardly acknowledge me and my friend she wanted to try some items I gave them to the employee she turn around and put them back in the racks we bought some items when they put them in the back they didn’t wrap it on paper like they always do I’ve been a customer of Chicos for many years today awful service my friend And l we were speaking Spanish ?
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July 2023 by Martha musica Moreno
Very bad experience today in the store they hardly acknowledge me and my friend she wanted to try some items I gave them to the employee she turn around and put them back in the racks we bought some items when they put them in the back they didn’t wrap it on paper like they always do I’ve been a customer of Chicos for many years today awful service my friend And l we were speaking Spanish ?
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July 2023 by Shannon Cook
Outstanding staff! Store was full of new items and the size selection was great
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July 2023 by Jen cheese
Great selection of women's clothing!Wonderful shopping atmosphere friendly&helpful staff.
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April 2023 by jsa trades
Very nice ladies shop, though there was a very pleasant gay man there shopping shoulder to shoulder work the ladies. He made good friends. Chicos sold lots of garments.
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March 2023 by Itsirc H.
Love Riverside Chico's -- always plenty of friendly help from the fun staff. Especially my favorite Nicolette--she's so helpful and I love how she wears the Chico's clothing. Always a good experience shopping at this store!
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March 2023 by Laurie C.
I have only been in this location once, and I wasn't overly impressed with the environment of the store. The clientele was snooty, and one older staffer ignored me. However, Nicolette came and asked how she could help me, and she helped me pick out what I was looking for. Thank you for saving me!
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March 2023 by Heather C.
Nicolette is the absolute best! She is super friendly and always willing to work with you. She has the best style and knows how to pick things out that you wouldn't necessarily pick for yourself. I have been here several times over the last few years and she has always greeted me with a smile and the best attitude.
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January 2023 by Maria Blancastell
I had excellent service. Size selection is good.
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January 2023 by Anna Jaurigue
Purchase a gorgeous cherry brunette coat on SALE. The gals were very helpful, service 5 stars?
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December 2022 by Gloria Haywood
Richard and staff are the reason I still shop at the store rather than online!! Great customer service. I purchased a pair of jeans I would have never thought to purchase online. Richard suggested to try them on and WOW a wonderful fit and the color I wanted. The sale was great. The perfect time to get a couple pairs of basic black slacks that can go every where. Thank you to the staff who are working this Thanksgiving weekend. ?
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November 2022 by Bear F.
Your service worker Nicolette is very unprofessional, I had my employees go here for professional attire. They treated us as if we were Ants/Peasants. She needs to learn how to treat her clients with dignity & respect. My 2 female employees are from Russia and understand very little English! Don't belittle women with high class. when In reality I can buy the store and fire you Nicolette and send you to the unemployment line where you belong. And please stop wearing that god awful smell of perfume, it's too strong and smells like something queen Elizabeth would wear.
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November 2022 by Cilla P.
Stopped by today to pick up an item I bought on line. I seen a few things that I loved and spent about 1,200 and the service I received from the people helping me in the fitting room was excellent. It was a guy and a woman name Maria they were super friendly and welcoming. However when I went to the register to pay i showed a coupon of 20% off and the lady named Nicolette she refused to accept the coupon. She was very rude not friendly at all she has a bad vibe and seems to be unhappy with her job. My review would have been 5 stars for the other two people but Julietta ruined it with her bad attitude she treated me terribly they really need to replace the register people with someone else. Anyhow I went online to see if my coupon would work and it sure did! The coupon says it is not allowed to be used on final sale items etc and I didn't buy anything on that excluded items list. She was just being a *itch and treated my like I was a peasant just cause I wanted to save a little money using a coupon. Ooh she ruined my day I can still see her unpleasant face and it makes me upset. She also doesn't pay attention to the items she was scanning cause she handed me my bag and didn't give me my other bag. She also scanned a size 14 and size 16 pair of jeans when I told her I only wanted size 14. She is clumsy and not fit for the register. She also even refused to put my clothing items in garment bags with hangers she just wanted to tell me no to everything but I asked can she at least do the dressy shirts and she finally gave in. Ugh she is terrible. Her service is unacceptable and intimidating.
