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November 2023 by Katie Martinez
This location does not have full bank functions available. They are not able to process cash transactions inside, which is weird for a bank. I wish that was clear before wasting my time heading to the bank. Not the fault of the folks inside though, they were very courteous.
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November 2023 by Julia B
Worst customer service. Don't go here.
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September 2023 by Steve Morales
No tellers. Not much of a bank.
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February 2023 by Julian G.
I went for an appointment to open a new account and transfer funds from a closed account to my new account and Kristen was very kind helped me with everything
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December 2022 by Jane O.
I made a huge check deposit in person 2 days ago into SAVINGS ACCT. The check I used was from my own acct from bank next doors to this Chase. I am told that I cannot have access to my direct deposit pay from my employer into CHECKING ACCT until that check cleared. I spoke with Cece branch top person, she says there is nothing she can do. So, Chase will not let me have my own money from my pay check because I tried to deposit a huge check into savings?????. THATS MY MONEY THEY ARE NOT LETTING ME HAVE. I have been dealing with this bank close to 10 yrs now. I am pulling all my money out. TERRIBLE......
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August 2022 by Jeanelle P.
This branch is now an "express branch" according to the staff. What this means is there are no teller windows. I love coming to this branch. I do all my banking here! I am still able to be helped with everything I need. You can do almost everything from your phone or the ATM. The small percentage of things you cannot do, the staff is able to assist on their computers. You are only able to get cash from the atm which is believe is a limit of 4000$ but that's fine. If you need anymore that that it is a short drive down the road to the next branch. They help me with my cashiers check monthly and any issues that have been on my account they quickly helped and fixed any issues.
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June 2022 by Jason P.
Froze all my accounts for 10+ business days blurry image! I scanned a check and they froze everything. Didnt just put a hold on the check all of my funds. The branch was not helpful and customer service was a joke. Do your banking elsewhere because the app is literally dangerous and the is no support. Shame on you! What if someone was in a delicate medical situation or traveling? They would be in serious trouble. Again, they froze all my accounts because of a blurry check image! Beware these guys are crooks
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April 2022 by King Karh
Cristian Contreras helped me. Thanks again chase bank.
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December 2021 by Cynthia G.
Not very happy with the changes they made at this bank and they cannot keep a darn appointment. What's the point of making an appointment and waiting weeks for them not to be ready for the appointment or on time. Still waiting on my appointment that was at 3:30 and it's about to be 4:30 now. Don't bother with this branch.
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November 2021 by Zhaoran Zhang
The agent Kristen Scott is really sweet! I had some issues about my credit card points. It was supposed to be an issue with their credit card department but she helped me in the branch, in stead of letting me call their credit department over the phone and be put on hold or transferred forever. She was extremely patient, kind, and professional. I really enjoyed the great atmosphere and assistance she provided at Chase!
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February 2021 by Scott K
Kept calling but no answer. Came all the way to find they have closed more than an hour earlier than their posted 'adjusted' hours.
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November 2020 by J R.
This bank does not have tellers anymore, only bankers. Which is really inconvenient. And one of those bankers is just plain rude. I've had two encounters with banker "Stephanie" and both times she has been rude and condescending while addressing and talking to you. When in without an appointment. (3:50pm) I was willing to wait, I need to open an account ASAP. One banker tells me yes, we might be able to take you. Didn't mind waiting. Around 4:10pm, about 20 minutes, waited. Here come "Stephanie" telling me that unfortunately no more bankers are available. This is Immediately after she got done with her last appointment and that she wasn't taking any more. Which I find extremely ridiculous with over 50 minutes left before they close. You really don't get a good vibe from her, stuck up at in my opinion. And that really doesn't translate good in customer service. I will definitely be banking elsewhere, stay away from this location and Stephanie.
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November 2020 by Sarah Kell
This location has remodeled to “better serve the community”. There are no tellers at this location, only personal bankers catered to personal loans/home loans/opening account. You cannot get change, cashiers checks, or speak with someone to check with your account.I don’t understand how removing very critical functions of a bank is to better serve a community, as half of the services a normal bank would have are now removed. There are lots of elderly in this community that will now have to drive very far to receive normal services. I would highly suggest to find another location or possibly consider switching to another bank since there are no closer chases to service the community of canyon crest.
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September 2020 by Deanna A.
Went into branch for assistance with a wire transaction and Fernando Noriega was very happy to help me with verification process. The next day I was still having issues and he went above and beyond and made several phone calls to get me some answers. I wanted to recognize an exemplary employee Fernando Noriega is to Chase Bank!
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June 2020 by Maxime Bdjel
Ian was very helpful and patient to open my first account in the states. Perfect experience.
