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July 2023 by Omar Sandoval
They didn't have the size truck I reserved, and gave me a different size upon pickup. They guy checking me out just checked the gas level and sent me on my way without a proper inspection. The truck they did give me was infested with ants. I noticed when I was back at my house. They were in the cabin, coming out of the console and air vents, and had lines inside the cargo space and on the top and sides of the cargo space. When I called the location to figure out what to do, they didn't answer. I tried calling 4 times during business hours. Then I called the national customer service line to figure out what to do next and they said I could get a refund and to take it back to where I got it from and have them cancel my reservation. Instead they closed my reservation saying they couldn't cancel it and told me to call customer service to get a refund. Now customer service won't give me a refund because I returned it and signed off on the 'trip', which was 25 miles to my house and back.
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March 2022 by Christopher Newman
Great truck worked fine. No hassle.
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August 2021 by Danny De La Torre
Truck runs really well from Virginia to California
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July 2021 by ND Blake
Please do business with another location. The acting manager Shane did not properly notify me about not having a truck to move on 6/26/2021. I am now stuck without a rental truck trying to move my belongings 80+ miles.His statement “Well I tried to call you.” So I replied “Why didn’t you email me, since I booked my reservation online? Here is my confirmation number.” So I said just call customer service. He states he wasn’t going to do that because it will take 3+ hours. Worse customer service I have ever experienced. Please do not let that happen to you.
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July 2021 by Mark Easter
Did not feel welcome when I walked in no welcome and very sharp toned people. It was so getto and nonprofessional I don't recommend it to anyone
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February 2021 by T M.
Budget and the incompetents at safely tucked away in Conway Arkansas gave my rental truck away after confirming g on Thursday they lied and said oh we have tried to call you all week! Why did you email me see you Saturday on Thursday if you had tried to call me to tel me you rented my truck! I will never rent with them again! I drove 2. 1/2 hours just to be told this! JERKS!
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October 2020 by Marisol Ramirez
Horrible service. I called them for three days straight 8-5 and no one ever answered. I wanted to ask if they would be open on Labor day so I could return my truck. Since they never answered, I took time off of work the following Tuesday in order to return the truck on time. The customer service representative told me they were most likely going to be closed on Monday, labor day.I parked the truck outside of the location and happened to leave my storage keys inside the truck. I stopped by on Monday to get my keys and saw the place was open!!! I then returned the truck, since I was there already. I asked if they ever answer their phone and the employee laughed and said no they don't. So I took time off work the following Tuesday for nothing! Why even have a phone number?!P.s this was all after receiving a phone call notifying me they didn't actually have a truck for me. I made the reservation Monday and was not notified until Friday, the day before my move. I asked what they could do about it, and the employee from the Sacramento Evergreen location told me he couldn't do anything and that is why he was calling me. Lol I had to complain until they found a truck for me. GO WITH UHAUL! This was the first and only time I trusted Budget. Not worth it.
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July 2020 by Lavinia Williams
Staff is Fabulous. Thanks Shane for all your help along with your staff.
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November 2019 by Herbie Love Bug
I first want to say the manager, Shane and co worker Ilene, both give great service, care and concern, however the district manager Kevin could care less about the customer, he will not even return a phone call. I guess he is to important to hear from his consistent customers. My partners and I have been renting this Budget trucks week after week and had actually scheduled reservations for the entire month of November only to find out that the District manager for the area Kevin pulled all of the trucks off the market regardless of the fact that they had been reserved for the entire month to take more money from customers such as Amazon, UPS ..etc during the busy Holiday season. It is the equivalent of you booking a hotel room for your family vacation only to find out upon arrival that the Hotel pulled all of the rooms off the market regardless of your pre booked reservation because the King of Brunei is in town and wants the whole hotel, this is beyond shady business and I would not recommend any Budget Truck rental within this area do to their unscrupulous business tactics and lack of customer loyalty.
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October 2019 by Gary Lunbeck
Try u-haul cheaper.
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October 2019 by Stephen S.
I ordered a 16" truck a week ago. Called a day early to make sure it was there. Drove 50 miles to pick it up and it's NOT THERE. Now I have three men standing around being paid with nothing to do. They said go home and we'll call you or go eat breakfast and maybe it'll get here. B******* WAY TO DO BIZ Truck showed up an hour late after I called Budget Corporate
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August 2019 by Stacie Cody
The two employees who work here are just fantastic! Exceptional customer service, and truly dedicated to their job! I had a big move, which didn't happen, they gave me so many discounts on the truck because they didn't have the truck I needed. Big shout out to Shaun and the women! Sorry, I cant remember your name! It starts with an R though.
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July 2019 by Krystal Ortega
The staff here is always very helpful and I regularly rent trucks and cargo vans here. Just expect to wait a few extra minutes if you are renting on a Sunday. Always very busy on weekends. Still worth the wait in my opinion.
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June 2019 by Jason Polischeck
I have been to this place three or four times.. One of the better priced rentals with great service. Staff really hustles to keep things in line.
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December 2018 by Dan Taylor
Really nice people, good prices and clean and well operating trucks. I am switching from Hertz.