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March 2024 by Jalani Bakari
Feel like criminal asking for my own money. Time itbtook to get money was crazy. Feel like they are trying to find a reason not to give me money.
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December 2022 by Garyk329 Kohrell
Do not bank here! Stole 50.00 from my account without any notification whatsoever! Had to physically go to the branch to straighten it out!" Oh sorry.......our mistake. "I was taught, taking something that doesn't belong to you wasSTEALING! This bank calls it a mistake.Use your mattress before this bank. It'll be safer!
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October 2022 by Yazmin Ortega
Jennifer helped me open a couple of accounts. She provided me with lots of information, great customer service and helped me apply for a credit card. I am very happy that I came to this branch.
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October 2021 by Bella M.
They do not answer the phones. When you call, they keep hanging up on you. Terrible customer service.
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August 2021 by Lily Goh
Was having issue to make ACH transfer, talking to customer service asking why the ACH was denied, she said she doesn't know, so try again, try send ACH second time, then received inmail message said it is under review, to call their fraud dept, called their fraud department, on hold for longggg time, no answer, did a quick google complaint search on BBVA, OMG!! you should go look at the longggg list of recent complaints file on them at BBB.org !!! I am seriously worrying right now how to get my money!!
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August 2021 by Lily P.
Had issue sending ACH transfer and talked to their customer service (with strong foreign accent) but she doesn't know why the ACH was denied, ask me to try sent 2nd time, 2nd time sent ACH, got an inmail saying it is under review, told me to call fraud department to verify, called fraugh dept on hold for long time, no answer. did a quick google search on BBVA complaint, OMG!!! if you are reading this, you should go look at the longggg list of recent complaints file on them at BBB.org !!! I am seriously worrying right now how to get my money!!
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August 2021 by Masa T.
So Cruel. After 3 years of banking with BBVA, they sent me a letter telling all accounts would be closed. Never had overdraft or any problems with the bank. Called the number on letter, but they said all decisions are final and refused to tell reasons. Bad bad experience.
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July 2021 by Jarryd Jude
they sux
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September 2020 by Perez P.
Went in for my first in bank deposit, I deposited a check for $3500, Sally the clerk made a mistake and deposited the check for $13,500. The person that issued the check was charged a overdraft fee and their account is negative. I spoke with Linnete the branch manager assured me she would correct the issue and credit my account for the fees I paid out to the check writer and the fees my account was changed. Linnete has stopped responding to emails everything I call I am told she is in a meeting. STAY AWAY FROM THIS BANK!!!
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October 2019 by Melina Brace
The employees here seem to be happy to help.
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August 2019 by Sabrina C.
I highly recommend this branch specially, the service is super great . Very professional, they will go out of their way to help.
