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January 2024 by Porsha Marie P.
My husband and Father-in-Law have been going to Bayside Watch & Jewelry for years!! The owners are AMAZING! My husband just last week surprised me with a beautiful cross necklace and I absolutely LOVE IT! My eyes were filled with joyful tears! Thank you so much. Our family appreciates you! Highly recommended! If you're looking for watches or a special gift for your loved one... They will take good care of you!
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October 2023 by Joe Joe
First time there yesterday and we love it, large variety of watches. I only come here now. Thanks guys
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October 2023 by Burnerprod
Mo was extremely polite to me . He offered a great selection of bands and jewelry to choose from. And was very fast when it came to swapping my batteries out in my watches. 10/10 customer service . I will definitely be coming by again !
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July 2023 by RV. T.
I bought a Citizen Promaster Eco-Drive 200 Meter Dive Watch from Bayside and have had nothing but problems with it.1st the crystal cracked by itself while on my desk just happen to see it happen and took it in for repair under warranty.This is when I knew it was a mistake to buy from this shop, I had to pay for the crystal which was installed improperly, not fitting the watch face and letting water in. I took it back and showed the Owner that the Crystel was installed improperly and he the said that it was installed correctly, only removing the back and drying it out.Have taken it back again now so full of water from just only diving to 25 feet that it has stopped working completely.Very unhappy with the way that this shop treats its customers and service rendered not standing behind work.Will not waste my money again in that shop trying to keep my purchases in Riverside to help the Community now having to go elsewhere and get better customer service and workmen ship on repairs.
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May 2023 by Chris H.
Mo took my mangled up chain with my cherished cross to task. I needed something thicker but the chain was mated to the cross I bought in Italy. He found a way to get me a stronger chain, set me up right! The price was good too! I'm pretty happy!
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April 2023 by Ronnie L.
I would like to thank Bobby (I believe that was his name)! He was the only person that was able to fix my Rolex in the area when no one wanted to bother to adjust it at all. (Other places want special treatment) Made it super easy for me. He also has a great selection of high end watches, to very nice time pieces. I was in the area and had my watch adjusted. I appreciate the help! I appreciate the help. I love my watch & finally get to wear it more often! No longer loose on my wrist. Thank you so much! As I mentioned to him, will be back soon for some more high end watches, inshAllah!
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April 2023 by J S.
Consistently great service and pricing! Each time I've come here I've always got what I wanted with no hassle or upselling. Repairs are always done fast and on budget.
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March 2023 by joseph tucker
These guys will rob you. The gentleman that sized my watch (the owner or manager as they opened the store) resized my watch for me. He took both links out of one side (improper resizing) as well as did not set the pins properly (rushing and not thinking about his customers). So that afternoon after my watch was resized say ~2 hours later the pin fell out and my Seiko Manta ray hit the floor. When brought to his attention he refunded my money but refused to return my receipt. I told him I’m owed my receipt in case the watch needs to be sent in after the fall they know who to contact or I have paper work. He made a fuss. Overall wouldn’t trust this shop with even resizing a watch.
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January 2023 by Edward N.
Bobby absolutely most amazing customer service A win win for any jewelry or watch issues Anyone would be fortunate to meet someone as kind.
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January 2023 by Christian K.
I have bought over 30 watches from this location and never a problem until now. The owner took a watch in to get fixed that had been in a couple times since new to get the battery fixed since the watch would only run for a week or less until dying. The watch was taken to another jewelry store and was said to have a bad movement.the owner was made aware and said no worry and to bring it to him to get it fixed. As of today he will not release the watch and says that there is money owed on a warranty item and wanted to scream and cuss at me over the phone when I told him I would be there to pick it up. Buyers beware stay far away from this store.
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December 2022 by Alexis R.
VERY VERY great Customer SERVICE! I needed a ring re-sized, and got a quote from them! They were very kind and helpful throughout the process. I love there work, thank you!
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November 2022 by Brendalyn Garcia
Paid $32 for supposedly a new battery with a one year warranty. A little after one month it stopped working, so I took it back. Bobby refused to accept it, blamed the watch/company, and managed to worsen it by completely dislodging a piece of the face.They are disloyal to their own policies and mistreated my delicate watch.
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November 2022 by Brendalyn B.
Paid $32 for supposedly a new battery with a one year warranty. A little after one month, it stopped, so I took it back. They refused to accept it, blamed the watch/company, and also managed to worsen it by completely dislodging a piece of the face. They are disloyal to their own policies and mistreated my delicate watch.
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October 2022 by No Worries Media
Every item in the store is horrendously overpriced. Many of the watches are prices $100 or $200 over the normal retail cost that could be found at Amazon even for watches that would usually be worth $30-$40. Never go to this store unless you want to be completely ripped off with horrible costumer service to top it off
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October 2022 by Erik Torres
I was overcharged an extra $100 Dollars on a $50 dollar watch and I was denied a refund and was told that my only option was to either keep the watch or exchange it. The salesman tried playing d*** and gave me a card with the store owners phone number on it however when I tried calling the number in front of him he immediately told me not to and that it was actually the store number. Never go to this store unless you want to get horrendously ripped off
