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March 2024 by Karen
This has been the most stressful experience ever with a repair shop. I was initially given an estimated time frame of mid February. (Dropped off my car Dec 12th, received my car March 15th!!!) I understand things happen and I can be reasonable and expect a delay with valid cause. Unfortunately they kept my car a month longer and all they could tell me was, they were short staffed, they had to wait for outside vendors, and at the end they just couldn’t come up with anymore excuses so it was “ I don’t know what to tell you ma’am.” I was told my vehicle was prioritized over vehicles that repairs were 20-50k as if I had asked them for my vehicle to be prioritized, I simply wanted my vehicle done when promised. I would have never left my vehicle in their possession if they had told me it wasn’t worth enough money for them to repair. Even the general manager had to call me daily for an entire week for “updates” but those updates were only to tell me my car wasn’t ready. Save yourself some trouble and do not come here if you value your time!
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November 2023 by Lawrence Prudhomme
Mr Silva was very friendly and professional and everyone in the office was very kind to my wife and me
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July 2023 by Kelly Bravo
They scammed my mom and dad. We only had to pay a certain amount and they refused to give us the car back. A guy yelled at my mom and this woman lied about my mom yelling at them when she never did. I don't recommend this place since they will tempt to scam you. this is such bs.
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May 2023 by Tristan Vera
Brought my vehicle here for an insurance repair after an accident and I am happy I went here, most of the people I talked to were kind and attentive to the process of repairing my vehicle!, I want to give a special shout out to Aurelio! He really made the experience that much better with him keeping in touch with me and being able to get the job done. They did their best to work with the schedule I had and answered any questions I had, they were able to get my vehicle repaired within the promised time and the work done to my vehicle was great!.The only thing I would nag about is the paint job on the repairs, although they did a great job on matching my paint there are some imperfections such as some Minor solvent pops/ dirt trapped in the clear coat it’s hardly noticeable. But do not let that you re-consider choosing them for your repairs! this is a GREAT family owned facility and If I had I to go through them again I absolutely would!Service: Body & Trim
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March 2023 by D B
Exceptional service! Great staff! Franks communication and knowledge during this process was excellent! Would highly recommend this shop!
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March 2023 by E C
Exceptional service! Great staff! Franks communication and knowledge during this process was excellent! Would highly recommend this shop!
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February 2023 by Valerie M.
This shop knows what they're doing. I brought my Jeep here after shopping around for quotes, and they were the first shop to take all my concerns into consideration instead of just brushing it off. Will definitely be my first choice in the future
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December 2022 by Michael Casdia
OMG I can't believe it! I was watching R.C. Accountability, and I saw this body shop, and this was the place my ex girlfriend had her truck repaired. She wrecked the front grill, quarter-panel and passenger door. And ripped the tire and brake caliper off. These folks repaired it! I couldn't believe the repair. I have a trained eye, and inspected the repair very carefully, and couldn't tell that ANY work was performed! Wow! You people know what your doing! I live in Florida now, and use Carolina/Classic auto body, and they are a 10 out of 10 as well! To be a 10/10 in my eyes is nearly impossible. Had to get on here and let people know about the professionalism and quality of this company. Super rare! Your in good hands.
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September 2022 by Tiffany A.
If I had the option to rate this place a 0 star I would & I definitely do Not Recommend this Place the Manager Frank Parades is Extremely Rude & Very Unprofessional No good Customer Service
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September 2022 by Nancy D.
BEST CUSTOMER SERVICE !! Frank and Anna are the best ! they were so helpful and so very kind throughout the whole entire process. My insurance sucks so bad and at first i was so upset and unhappy with the service my insurance gave me, but with the help and compassion Frank and Anna gave me it made it all very much worth it! they made me feel so secure with the work they were doing on my car. Anna answered every single one of my calls on the first ring and was always so kind and helpful. Frank went above and beyond! it took my insurance two months to send me my claim and Frank got my car in and out of the shop in less than three weeks ! He does a amazing job, my car looks better than before. i cannot express this enough best customer service I've ever received. having my shitTy insurance wasn't so bad after all because it got to meet Frank and Anna. 10/10 would recommend for any car needs and advice they're very honest and helpful and are truly always on your side with your best interests , thank you Frank and Anna !
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August 2022 by Lesley A.
DO NOT TAKE YOUR VEHICLE HERE! Horrible horrible work. You take your car in and they call you because all of a sudden there's another issue that they f***** up with. The guy doing the work has a nasty attitude due to his personal problems. F**** never again.
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June 2022 by Cassandra Sanchez
I took my car here to get fixed after I was in an accident and they provided excellent service. I was worried that i wouldn't have my car for more than 2 weeks because I ran into some family complications and it turned out I needed my car more urgent and sooner than I thought I did. I am so glad that my car was only in the shop 1 week 2 days. Thank you Auto Collision Center for working so fast and giving excellent results. Ana was very kind and frank was very helpful he kept me updated. This place left my car very clean for which I am very thankful of because I brought it to them very dirty and messy on the inside lol they cleaned my car and put all my stuff in the trunk. As for the damages on my vehicle they made it look as if nothing had ever happened at all. I felt like I was driving my car new again.Service: Body & Trim
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June 2022 by Cassandra S.
I took my car here to get fixed after I was in an accident and they provided excellent service. I was worried that i wouldn't have my car for more than 2 weeks because I ran into some family complications and it turned out I needed my car more urgent and sooner than I thought I did. I am so glad that my car was only in the shop 1 week 2 days. Thank you Auto Collision Center for working so fast and giving excellent results. Ana was very kind and frank was very helpful he kept me updated. This place left my car very clean for which I am very thankful of because I brought it to them very dirty and messy on the inside lol they cleaned my car and put all my stuff in the trunk. As for the damages on my vehicle they made it look as if nothing had ever happened at all. I felt like I was driving my car new again.
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May 2022 by Bob L.
I was the victim of a hit and run a week ago. The damage was superficial so I wanted to handle this on my own, without the assistance of insurance. I want to two body shops before meeting with Frank at the Auto Collision center. Both shops prior would not even discuss doing body work, they simply wanted to replace the passenger rear door in its entirety. Frank on the other hand gave me the option of repairing the panel. Frank and his team went right to work. In 5 days the repair was completed and the car is perfect; you can't tell she was hit at all! I highly recommend Frank and the crew for their professionalism, their skill set and their customer service! Feel free to reach out to me personally at 9512355113, happy to tell you more!
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May 2022 by Michael W.
I haven't even gotten my car fixed yet and I could tell I'm going to love it! Excellent service all around and very attentive staff. These guys and gals seriously try to help you out. Ana, Frank, and Sebas are amazing! I love how respectful and welcoming the staff are! I would highly recommend anyone and everyone with auto repair concerns to try out this place! This type of customer service does not go unnoticed and I am very pleased with how my girlfriend and I were treated! Love this place!!!
