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September 2024 by Gerardo Quiroz
Great products but if you paid for faster shipping. Don’t get expect it as promised it took longer for it to arrive. Attempted to call the number they have on their website. No answer as if it doesn’t work. Good luck reaching out to them. Hoping they reply via email. Good stuff but must be willing to wait and don’t pay the faster shipping because very likely it won’t be in as the website states it. Do the cheapest route for shipping not worth paying more.
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July 2024 by Trent
I recently had a highly disappointing experience with Aqua Lab Technologies. I placed an order, and due to an address issue, my package was returned to the sender. The customer service I received from Jeff was nothing short of frustrating. When I inquired about the returned package, I was met with a condescending response that it was not their responsibility if a customer does not know their correct address, even though the issue stemmed from a missing apartment number.
Despite providing the correct address in subsequent communication, they refused to acknowledge their oversight and failed to take responsibility. Moreover, instead of resolving the issue amicably, they decided to cancel my order, labeling it as fraudulent without any basis for such an accusation.
The entire interaction was handled poorly, with a lack of empathy and professionalism. Aqua Lab Technologies not only failed to deliver my order but also lost a customer due to their abysmal customer service. I will not be ordering from them again and strongly advise others to be cautious when dealing with this company.
I also want to finish this off by pointing out how many times Jeff is mentioned by name in the one stair review. I would say Jeff is your common denominator for issues with your company.
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June 2024 by Karina Contreras
Great customer service!
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March 2024 by Kyle Schoettler
Ordered a 7mm Cheech brand beaker bong and am very satisfied with my purchase. My package showed up 2 days early and was better than expected. Would definitely recommend
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February 2024 by pistol / slangcorp
customer service refers you to manufacturer for defective (and overpriced) products, even when something goes wrong within a week of ordering. and this is a $5 item I'm talking about. either you're brand new at customer service or you're dead broke. no more business from me. AVOID.
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February 2024 by J Tyree
Terrible company. I wish I would have seen these low reviews before I made a purchase. I contacted Jeff who lied to me and told me they would ship my item same day on a Thursday it is Sunday and they have still not shipped my item. I would not give my money to these liars. I should have googled them before I made a purchase. I don’t understand why you would lie to someone who is trying to spend money with you like isn’t the point for them to come back and spend more money or is the point for them to talk bad and deter others from purchasing your products ?
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December 2023 by Gypsy Wheeler
Shipment came very quickly to the other side of the country, was packaged nice and securely, got a sweet deal, love the piece, and customer service responded super quick to my questions. Highly recommend these folks!
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December 2023 by Jay W.
Jeff is the worst "reprehensive for this BS company that steals your info and send what you didn't order! Jeff sent some product to an address that has nothing to do with me !!!! TF? I ordered 1 YELLOW herb iron "1"!! with this promo code Harsest23 to make the 1 iron for $74.42!!??? Next thing you know JEFF took my cc info order an other "pink" iruton for $97.45??? TF? never receded anything because JEFF sent irons to his or someone else's house Reported Fraud.......Watch out FYI
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December 2023 by Jay Z
Just some advice to avoid a conflict of getting your money stolen from Jeff, worst customer experience ever they're scared to answer their phone when there's a conflict of stealing your money and then sending it to a wrong address I'm currently in the middle of trying to get my $160 back that has been taken from Jeff many other places to get these kind of devices just an FYI Keep Your Head on a swivel with these people
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December 2023 by Jessica Anzelone
Fantastic customer care, and fantastic pieces. The pieces are exceptionally perfect and they were wrapped so well that even the mail man couldnt break it if he tried. Lol! Came quickly too! Also customer service is unbelievably quick to respond, and friendly. Will be ordering from here for most of my green needs. Thank you!
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November 2023 by JP P
I have nothing but good things to say about ALT. Think about the ALT BUTTON on your keyboard. What does it do? Allow you to “hop ahead”. That’s the same thing this company does. Provides products that allow the facilitation of enlightenment at a fair price. Allowing you to “hop ahead” of the rest - just remember, stay humble my friend. I recently picked up a ROOR Chillum at ALT to compliment my White Rhino Glass Chillum. Very cool. Much thanks and love from central NJ. -Julian
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October 2023 by Noah Cieliesz
Product came quick and on time for our anniversary and made a great gift for the spouse. She is enjoying it and the service was amazing. I was super pleased with this transaction and would recommend Aqua lab Technologies to all my friends and family. Thanks again guys for being awesome!
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October 2023 by Jacob Wheeler
Shipment came very quickly to the other side of the country, was packaged nice and securely, got a sweet deal, love the piece, and customer service responded super quick to my questions. Highly recommend these folks!
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October 2023 by Lorypop
A special trophy water pipe ended up broken, I reached out to Aqua and Jeff found it immediately just by a picture. Invoiced and shipped in under a week. Excellent customer service and it arrived in perfect shape.
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August 2023 by Kelsey “Burgerwulf” Ferl
Great service. Packaged well, ships quickly. Good selection. Would recommend.
