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August 2023 by Toby V.
We came in to purchase new phones, they didn't have the phones in stock and was told we needed to leave our old phones in order to receive the new phone. We were told that the accessories were mandatory to purchase or the phone warranty would be void, we were not told that we would be double charged per device to activate each device. The staff was not professional at all dis not tell us the cost until they ran my credit card. The inside of the building was very uncomfortable due to the air conditioner malfunction, the employees were more concerned about going home instead of helping the customer. Several people came in and the staff made every excuse not to help. I DO NOT RECOMMEND anyone to shop or do business with this location.
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July 2023 by bobby Titus
Worst experience when all I am doing is picking up a phone I have bought online. Been waiting 6+ hours for someone to push a button so I can get a notification that my phone is ready for pick up. I will never shop here and will never recommend anyone do
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July 2023 by Humberto V.
Would not recommend this location, some of the people that work there are unprofessional. Victra slogan is having intergrity for the guest, but surely they don't even use it to their customers. I worked here and they would rather let someone go that actually does their job right with integrity, rather than misleading workers that are adding things that the customer doesn't want. There is favoritism in the workplace and that is unacceptable. The manager CHRISTOPHER WILKERSON is nothing but a problem starter, he will talk so much negative things about customers, co workers and management, and knowing that he is still manager disgust me because he does not deserve his position. I had to find out from other employees that he didn't like me and was too scared to tell me about it. What kind of manager talks negative about their coworkers? I've also heard him talking about employees behind their backs. He was also trying to find any little thing to fire an employee because I've heard it from him, from his mouth. I'm sure he did that to me and a previous coworker. This manager is lazy and uses people to get what he wants. Countless times he would expect us "Sales Consultant" to do his work which was crazy because he was the sole called "manager." The manager should be confronting the specific employee, and not telling other coworkers about it. That's how things go around in the workplace. Anyways, got in trouble for sending a customer to another store because we didn't have a SIM card at the store even though it was the same company because all they care about are their numbers, etc;. I also let him know I was running late because I had got pulled over, was not even 10 minutes late and the store was busy. He had the audacity to use me to get what he wanted by having me stay for about half of my shift to finally tell me, that I'm no longer an employee. I mentioned to him what was the reason why? He brushed me off to contact HR about it, so he can cover his ass which is some shady stuff so imagine about what he does to the customers? I felt used because if he was going to fire me why couldn't he have just done it right when I started my shift, and wants to explain that I have previous violated procedures but didn't want to tell me why though I'm getting fired, like what procedures did I mess up. Ther are way more instances ca but it's too much...
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July 2023 by Google user
Worst experience when all I am doing is picking up a phone I have bought online. Been waiting 6+ hours for someone to push a button so I can get a notification that my phone is ready for pick up. I will never shop here and will never recommend anyone do
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June 2023 by Dawn L.
customer service is at the very bottom of their list! bought new phone in March nothing but problems; took it back 12 times. last time they saw me coming and said take it to Apple!!! spent half day with Apple tech on diagnostics; needs new e SIM card so take it back to Verizon? Went to Verizon today: connect to your home WI-FI and your phone will work!!!!NO IT WONT WORK. I can't hear calling party!rep said the e SIM card won't help. whose going to help me when I call 911 when my heart fails and thry can't help me??????
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September 2022 by joseph Cueto
I received a phone call stating my phone had been delivered and just come in and pick it up. So I get to the store. Wait for an hour while they help other customers only to be told (when it’s my turn) that my phone didn’t arrive. Also told I was given misinformation from Verizon corp and fed ex corp. got on the phone with Verizon corp and fed ex only to find out it was signed for and now I have to open a ticket to investigate where the missing phone went. So disappointed.
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September 2022 by Joe C.
I received a phone call stating my phone had been delivered and just come in and pick it up. So I get to the store. Wait for an hour while they help other customers only to be told (when it's my turn) that my phone didn't arrive. Also told I was given misinformation from Verizon corp and fed ex corp. got on the phone with Verizon corp and fed ex only to find out it was signed for and now I have to open a ticket to investigate where the missing phone went. So disappointed.
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August 2022 by Katie C.
DO NOT GO HERE!! They would get 0 stars if possible. This is a third-party location, not even a real Verizon -- your first red flag!!! These employees work off commission and will lie to you and upsell you every chance they get. The prices of phones in their store are more expensive than they are online, PLUS you have to pay them a "mandatory" set up fee, for them to literally take your new phone out of the box and turn it on. That's all they do, and then have the audacity to charge an additional $30 for that???? Ridiculous. Every other time I have been to a Verizon store, they at least ask first if you need help setting up your device, and I always politely decline. Especially during COVID, I do NOT want someone else's hands all over my device before I even pay for it!!!! The employee I was working with started off our encounter very nicely, but once she asked my budget for the day and I said "as low as possible", her whole demeanor shifted since she realized she wasn't able to make a paycheck off me. After I said no to a phone case, screen protector, charging cord, charging block, wireless charger, insurance, etc. etc. she told me my total was over $120, which seems high for just a simple cell phone, but I was already expecting to pay around $100 for the taxes and the Verizon activation fee. Therefore, I wasn't paying close attention to the subtotal on the card reader. My associate was rushing me through the payment screens, saying "just hit agree and accept, agree and accept" without even giving me a chance to read it. It was taking longer than usual for it to go through on her end, so she grabbed the pen from me and started tapping accept for me!!! Seems shady, and now I know why!! Once I was handed my receipt and I looked it over in the car, I saw the $30 set up fee, which I neither needed nor agreed to, PLUS a $30 redux fee, which I had to look up, because I had no idea what it was!!! Once I got home, I called the store back and asked them about those superfluous charges. The phone was answered by a different associate than the one I had worked with previously, and she was completely confused about the redux charge, saying "we don't even use that anymore, that definitely should't be on there". It could have been a simple mistake, but my guess is, my original associate needed at least one add-on for her commission, and so she just picked something cheap at random. This enraged me so much, I ended up going back there and returning my whole phone. I would NEVER recommend taking your business here. SAVE YOUR MONEY!!!!
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May 2022 by May T.
If I could give 0 starts I would. This location definitely took advantage of me. I had came in to get an upgrade on my phone with my past nap time 2 year old. My sales associate put a screen protector on phone without asking saying it was included. She had told me to pick out a case that Verizon includes it with new iPhones and a charging block since apple doesn't supply them anymore. She said these were all included with my iPhone! I was in serious rush to leave as it seams their AC wasent working and my blood sugar was dropping rapidly. At the end I was charged 333$ I mistaken her, thinking she said $33!!!!!! I didn't realize untill next day I was charged over $300!!!! I felt so taken advantage of, misled, unfortunately I don't think I'll be keeping my business with Verizon after being ripped off and abused like this.
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March 2022 by Nathan Busby
Worst experience that I have ever had with a phone retailer. Sales person didn’t know anything about the phones they have that they sell. Sold me a “accessory bundle”, I’m a new customer to Verizon, purchasing the s21ultra so thinking it’s an expensive phone comes with expensive sales tax. I paid 260 out the door, looking at my receipt was their complementary “accessory bundle” for 150 of the 260. Which was not told to me. The sales person explained it in a way that the bundle was something they provided when you buy a new phone. I hadn’t even walked out the store yet and they tried to argue with me about refunding my money. Worst experience I’ve ever had.
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October 2021 by Suzanne H.
I do not recommend this store. There is not one employee that knows what they are selling. They are unable to help you with your account and resolve any issues. The manager mislead us and lied about the transaction. Do not bother with this location
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September 2021 by Nancy M.
Terrible service, my husband went in to get the new iPhone 13 and was then offered a whole bunch of accessories for "free" because he was purchasing the iPhone, we thought "cool! That's nice of them to do" and it wasn't just us we saw them do this to two other customers before us. We then proceeded with the purchase and mistie threw in a screen protector, phone case, 10ft charger, car charger, and a portable charger once she gave my husband the total it was 300$! We ended up paying because we thought maybe the prices went up this year because last year we had only payed 260$ for two phones when we had both upgraded so we were a bit confused, mind you she didn't even give us a receipt or anything until we got home I noticed she ended up emailing it and did charge us for all accessories when she said it was "free" because of the iPhone 13 this is honestly really unprofessional if this is what you guys are teaching your employees to do! Steal money.
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August 2021 by Jess R.
If I can leave -0 stars I would Bad bad experience . Cons and try to work you !! Do not go here ...!!!!! My fiance and I came here to switch over from another company , wanted to get two phones for our kids, two for us + trade in . Brand new I phone 11's , was told our total was $640 just for 4 phones and one tablet . Taxes included!! He said all of them came with a screen protector and phone covers , no charge " so we thought we were getting a deal . Like wow this deal comes with all this .. NO it doesn't . When I went back to pick up my Tablet , 4 days later ) because it wasn't available he tried to charge me $163 for it I said what for ? He said taxes and phone cover with screen protector , I said hmm you said a couple days ago that came included . He said yeah you have to buy the bundle ..??!! I then asked is this why it was so much when we purchased our phones because it was a bundle " you added all the stuff without telling us or giving us proof of purchase? He said it's a bundle . It's cheaper haha cheaper my a** I said OK so how much would it be for taxes for the tablet with "no bundle" he said $63 I said OK so you were trying to charge me 100 for a screen protector and a case! That's when I knew something was wrong with the whole deal when we purchased our four phones He never gave us a receipt and said it would be emailed I thought this was legit and they were just being overly nice nope turns out to be they are scammers Oh and get this we had a bag full of car chargers and accessories that we did not authorize or ask for they said they "hooked us up" technically we paid for all that !! we were never hooked up . so we called customer service complained they called the store the guy explained everything to them and the customer service was frustrated with him explaining how that is wrong and made him look pretty petty and not legit and he was definitely in the wrong.. he said we can bring back all the charges and accessories and get our money back, so my fiancé went in the same day trying to return everything the lady in there said sorry but we cannot except your return !! he asked to speak to a manager and she said she wasn't available!! Wth I'm so mad already these people are wrong , dirty & not legit . Do not go here .. they might of got over on some people , but not us
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May 2021 by Tammi H.
They only get 1 star because it is required. This location is TERRIBLE! The last three times we went there, (I know, should have learned, right?) Three times the woman who works there (I don't know her name but she was working 5/7/21 at the closing shift. Mean, lazy, lying person.) The first time, November 2020, she activated an iPad that we didn't even buy from there, and added all sorts of charges we did NOT authorize, then essentially held us hostage saying we HAD to pay close to $60 odd dollars. We told her from the get go we did NOT want to activate right then, and we were determining whether or not it would be better to activate online, or in store. She decided for us, and I am still pissed over that. I did not want my iPad activated right then. She took it upon herself to do it anyway, even after we told her multiple times that we didn't want to do it right then. It was a gift, and she took that option away, forcing us to pay an extra month. The second time, my husband upgraded from the iPhone XR to the iPhone 12 mini. It should have been a simple 20 minute transaction, and cost about $70, including taxes, and activation fee. No. Nope, this woman decided it needed to take close to 90 minutes, AND cost us close to $400. She decided, all on her own, that his new phone needed a screen protector, a car charger, and other unnecessary accessories, including Verizon's version of phone insurance. When we told her that we didn't want these items, she threw a fit, and said that they were needed. We said we have everything we need (EBay, y'all!), and were getting APP+ from Apple. She said initially that this stuff "came with it". Now, I don't know about y'all, but when someone suggest that something "comes with it", that suggests that it is at no additional cost. Well, friends, let me tell you, that cost was $300! For a case, a charger, and a screen protector that she INSISTED we needed. Then was pissed when we said no, and actually scoffed. Next, she insisted we set the phone up there, when we could do that at home. She said it was a requirement in order to put the phone on the monthly payment plans. Ok. It wasn't before, but now we are in COVID times, so maybe things changed, yeah? No. It was within 2 hours of closing time, and I still feel to this day that she had us stay there so she wouldn't have to deal with any other customers. My husband and I both had worked for a large tech company, and know how to do data transfer, and set ups of new devices, but according to this person, her way was the ONLY way. Rather than argue, we decided to just let her do the set up. By the way, she F'd that up, and we had to do it over when we got home any damn way. In the end, after 90 or so minutes, we got his new phone, sans the $300 in unneeded accessories, and paid our $60 ish for activation, ETC, and left. This brings us to last evening. We walked in about 1/2 hour before closing. Again to purchase a new phone, an endeavor that should take 15-20 minutes MAX. She flat out refused to help us. When she spoke, I recognized her voice, and told my husband that I wanted to leave because she forked up our last two transactions, and I didn't want her touching my stuff because I would have to spend an hour unforking her fork up. He agreed. She rolled her eyes, and walked away. How they could employ such a lazy, uncaring, uneducated person in a position of customer service, who has MULTIPLE complaints against her is beyond me. Look at the reviews on this site, and you will see mine is NOT the only one. In the past, we have always received outstanding service, and assistance, and the employees used to genuinely enjoy their positions. They were fun, and funny, and helpful, and engaging, and interactive. Now, the ones who work there seem like lifeless automatons going through the motions in order to collect a paycheck, and no clue what they're doing, and worse, no CARE about what they are doing. Verizon should be ashamed to have their brand connected with this sto
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May 2021 by Daniel H.
This is not the 1st bad experience with this store. One always tries to give the store another shot and the sad part is that upgrading a new phone should be a positive good feeling experience, yet every time I have been to this location I left with a worse experience then I came in with. They say the definition of insanity is doing the same thing over and over again expecting a different result. Well after strike 3 at this location that is now how I feel. Let's take a time trip back to about a little less then a year ago when We brought in a brand new iPad Air 4th gen to get a SIM card for to enable with Cellular service. The person (who was the same lady at the store that we saw every time) setup the service on the iPad before we even asked him what was entailed with the setup and whether it was better or not to do it online. She enables the service without my authorization, then she tries to hold us hostage there until we paid her the amount for the setup cost which was $30 for activation as well as the 1st month's service. We were a little strapped for cash at the time and we thought we could just have it added to the bill, but of course she does not tell us any of that info even though we asked her prior, and we literally had to find out by her springing the bomb on us that she already set it up and we were forced to pay her then and there. NOTE: This was literally for a SIM card. I hadn't even purchased the iPad Air 4th gen there at the store. So I chalked it up to maybe I just didn't hear her. My wife was pretty livid about the experience as this lady made us feel like we should have known that. I suppose we would have if she would have told us when we asked her. This was a pretty poor experience but we just let it go for now. The 2nd experience with literally the same person at the store was when I decided to upgrade the iPhone 12 Mini at the store. This at this time was my first experience personally at upgrading my iPhone Xr that I paid off as I really wanted a smaller phone. So we go in.... I was very specific to what I wanted for my phone. I literally just wanted the phone as I did not need ANYTHING ELSE!!! I literally re-iterated that statement a whole slew of times and all she had to do was literally setup my upgrade. There was literally no trade in as my iPhone Xr was paid off and was using it as a backup. She comes out with the 12 Mini, sets up the device and throws a case and a charger and screen protector telling me literally that it comes with the phone then instead of the bill with the taxes and activation fee, she came out with a $380 bill. Shocked at the cost as we were told by Verizon this time (yes we called them first) at what it would cost at that location for the exact item that I wanted. This lady at the store started debating with me that we needed these items. I let the employee know that I am aware of what I need for my phone and at NO TIME did I agree to get all this stuff that she was attempting to peddle off as free with the phone. "Ma'am, nothing is free if you have to pay for it." I demanded that she remove that extra stuff that I DID NOT AT ANY TIME ask for and had her finish the setup of the iPhone 12 Mini. I mean the way she words it was clearly a con. A $40 screen protector? Really? If you have APP+ or other coverage, why would you even need that protector with insurance attached to the phone?. Even Verizon themselves can offer acc. damage coverage without the need of you have a screen protector on your phone. It's a joke and this Verizon store should be ashamed of employing this sick behavior in its employees. Victra Verizon is a horrible company for promoting their people to shady tactics. Do they pay some sort of commission at this Verizon store for upselling by deceptively adding accessories then stating you are required to have them? One would think I would learn my lesson but yet I go in a 3rd time. You might ask why do I do this? It was convenient or at least I thought so till now. So we get there about 7:38pm and they close @ 8pm (5/7/
