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January 2023 by Micah B.
01/05/2023 - I came into Staples Riverbank to print out a measley 6 or 7 photos... was met at the back counter by "Mario". I explained what it was I needed and was more than willing to use the self service copiers and do it myself, but simply asked if I could have the few pages of photo paper I needed loaded into the copier tray I would be using. Mario replied "No, can't do that right now... but we can do the copies back here (referring to the behind the printing counter)... however, we wouldn't be able to do that either, for at least a day or two because we're so slammed...". I replied, "so then I guess you're telling me I should go to Office Max then?" Mario and his coworker laughed and said "well no, I'm NOT saying that...". I replied "Yes, you actually are". Mario: "Well only if you need them (my 6 or 7 photo copies) now", and then continued to laugh like it was the funniest thing. What I needed was literally about a 5 minute job. There were at least 5 employees back behind the counter and in the immediate area, yet no one could assist me with a low level, piddly 5 minute job. Guess that's what they found so funny. Not impressed. Won't be back - ever. Should have gone to Office Max first and spared myself the waste of time and dismissive attitude shown by the bare-minimum achieving Staples Riverbank staff.
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November 2022 by Nexus G.
I went to this Staples location to get some memorial cards printed for my grandpa's passing. The staff was super helpful and very quick at getting them printed. They were so awesome that they even called me to suggest a different paper since the original paper I chose didn't turn out well. I really appreciate their care and service for such an significant moment in my family's life. You guys went above and beyond, and we will be forever thankful.
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August 2022 by Holli J.
I wish I would have read all of these reviews before placing my online order at this Staples. Trust me guys don't even waste your time. They will tell you they just never received the order and you'll have to pay out of pocket again and cancel the online order. I'm a student who can't just throw around an extra $130 for a few days. Online ordering is a joke.
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August 2021 by Emily B.
Very unhappy with this location. Hours listed on Google AND their own store finder website show they are open until 9 pm on Saturday, but they actually close at 7 pm. When I told the clerk when I finally found them open, she just stared and me with a blank stare, like 'when are you going to shut up'. Nothing about passing it up the chain, absolutely no helpful response. I was given a register coupon at checkout and asked if it could be used that day. Was told yes. Then I read it and saw it started the next day. Nothing but frustrations.
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July 2021 by D M.
I can see why this store had an average of 2/5 stars. I just got back from a wasted trip (time spent when I am prepping for a cross-country flight on business). Their website said that they close a 9 pm, and the page was updated a week ago. I get there, and the sign says they closed at 7 pm. As I was walking back, two other people were walking up as well. GREAT job of wasting your customers' time there Staples. Perhaps you need some new management or someone who knows how to keep hours in charge? (Save the BS response to this post, we know that if you cared at all, you wouldn't have let this happen.)
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November 2020 by Cynthia F.
The absolute worst Staples I have ever been to for printing services. My husband who is the nicest person ever requested to have several bound binders created around 5:00 p.m. Thursday (11/12) and was informed they would be done by next day and that he would receive a call when the order was ready. Friday afternoon there was no call or update so he decided to swing by for the order status since we live so close. He headed in and was told end of day it would all be ready. Cool, so I headed with him in the late evening to pick up orders( no call again) and was huffed at by a young lady named Jenna(not sure if it's her real name). She said only half the order was done, we said no problem we can come back in the morning. Saturday morning comes and we notice that everything is printed out of order and the index is missing which is all in order on the thumb drive we provided. A simple error, right? so we came to inform her in the morning. She was so RUDE, and blamed us saying that it was like that on the thumb drive. No lack of sympathy for the error or customer service at all. I was taken back and fed up. She argued and snapped her fingers for about 2 minutes until I requested her manager, a young and pleasant girl came out named Diana and she mentioned that the order would likely be done by tommorw evening, due to a power outage the night before. Don't get me wrong we understand circumstances and how it can get busy but how does a simple print job turn into four days to process? I called corporate, because I was just frustrated with the level of incompetence that young woman had(Jenna) and how blatantly rude she was when we came in to point out an error and request a prompt resolution. I have never experienced the amount of rudeness, insatiable customer service in my life. We will not be returning to this store and will make sure to warn others to just go somewhere else. P.S. We are with a large group that needs several print services done throughout the year, we know now, never go to Staples in Riverbank and especially never work with Jenna. Hopefully she learns manners some day.
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February 2020 by Julie M.
I walked into Stsples at 7:15 PM with a very small printing job. A woman was sitting there (she may have been reading) and asked what I needed. After telling her, she asked when I needed it. I said, well, it would only take about 15 minutes. She said they didn't take any printing jobs an hour before closing, and I would have to come back to pick it up tomorrow. I said I lived out of town, so that wouldn't really work. She wouldn't bend. I could see if I had a large, complicated job, or if they were swamped, but there was literally no one around. SOOO...I headed over to Office Depot/Max in Modesto, where the service tech took the job with a smile and finished in 10 minutes! I won't waste my time at Staples next time.
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May 2019 by Scot M.
The customer service at this location was great. They were promptly able to direct me to what I needed and assist me in making copies. The employees were fast and friendly which I appreciated.
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March 2019 by Lindsey Y.
Horrible! They told me over the phone that they could print my daughter's birthday invitations in 1 hour, and it was literally because of that quick turnaround time that I decided to drive from Modesto to Riverbank to print at Staples. Once I was there, they told me that I must have heard incorrectly, because it was just guaranteed by end of business day, not within 1 hour. I went ahead with the order anyway since I was already there & it was a good price. They called toward the end of business & said their machine was not working, and my invitations would not be done by end of business after all, "but hopefully the repairman will fix it in the morning". I called 1st thing the next day and asked for an update, and the guy literally said, "It's not fixed yet, I don't know what to tell you. I'm about to quit right now, because this happens ALL THE TIME, and it's really frustrating." Um, AWKWARD! I do feel kind of bad for the guy, but I'm the customer, not your therapist. He called back shortly after hanging up & said the repairman was on his way, that it was just a network error & would be an easy fix. His voicemail assured me that my invitations would be ready "very soon". So, I headed that way & took my time shopping at Target for a couple hours. At this point, it had been about 3-4 hours since his voicemail. Never got a phone call, so I decided to pop in & see if they were ready. Maybe the guy did quit, because he wasn't there. The employee I talked to said that they were getting a NEW machine, and did not have a new ETA for me. She went on to say that "the people installing it aren't the brightest crayons in the box." Again, awkward! How unprofessional. I finally asked for my refund. Drove to FedEx Printing in Modesto, and they printed my invitations in under 10 minutes. (About $10 more expensive, but worth every freaking penny after the headache with Staples!!!) So much of my time was wasted because of this.
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August 2018 by Yaya D.
Heather...didn't see a DM link so here are the details: The purpose of my visit to your store was to shred mail which I do twice a year. I walked in with a box full of mail and waited at the counter. And waited... and waited... only to be told they couldn't shred it because the previous mail hadn't been picked up for shredding. They were apparently over a week late. Then when I tried to limp my way out of your store with my box in hand trying to get out of the nearest exit and go directly to my car with which was parked in the handicapped out front, your employee insisted I walk around damn near what looked like an obstacle course, to get out of the store through the exit at the cash registers. I went to your store three times over the past year to buy a laptop, and most of your displays we're gone. I walk in circles in your store and find it difficult to get help. Hope this helps.
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June 2018 by ed s.
Customer service and laziness at its finest. Went in at 1030 am to have some letterhead printed on colored paper, 25 copies. "Sonny" told me it was cheaper if I waited until they got it done and they would call me. My schedule was light so I said sure. A couple hours maybe? Four hours later I call to see if it's ready and I'm on hold for ten minutes. The gal says it is not done but "he" is working on it and it will be ready son. An hour later I get to the store and Sonny said its not ready and I should have waited for the call. I told him what happened and he reluctantly started on it and finished 15 minutes later. My beef is both times I was in the store there was 2-3 customers tops. Not busy and you could not fill my order within 5 hours?!? I have purchased my last laptop and used to get my printer paper here, no more. The business is too competitive to put up with laziness and a casual attitude towards customers. In stead of completing my order he started asking another manager why I was there and who told him my order was ready. Sorry Staples, you lost me as a customer.
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May 2018 by Eve M.
I came in for an emergency and needed some documents for my attorney by the night and the printing associate Aden was a huge help he got me taken care of knowing the time crunch I was on I really appreciate his hard work and dealing with this huge job so calm this has been a huge weight lifted from my shoulders I would highly recommend coming to staples for all your printing needs! Thank you so much Aden you are truly a life saver! God bless!
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February 2018 by Dee C.
I paid $51 for box of paper. Was suppose to receive rebate for the total to come out $10. Lady at register said it would be emailed out in next couple days. Talk to Staple support they stated she was suppose to give me a form to fill out which she never did. Ended up returning the paper
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November 2017 by Christina R.
Tried to get a poster printed here. First try was a disaster. I was told that "it just turns out like that sometimes." After asking if they were sure they had all the inks in the printer, they changed them. The second try was better but nowhere near what I needed... the colors were still way off. They tried, and they ended up not charging me but quality not up to par. With explanations such as "it just happens," I'm not sure what to suggest other than only go here for black and white printing. I ended up taking my file somewhere else and they were able to get it printed properly.
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July 2017 by Kevin Maddalena
Absolutely tge best customer service out of any copy center
