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February 2024 by Reahnna Robinson
I would give this place 10 stars. Evan helped me with my new phone and he was phenomenal and had me laughing. I had a great time with him. He was highly informative on any question I had. Will have my business there from now. Give him a raise!
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February 2024 by Bernadette Rost
Sales rep was pushy when I tried asking for help with insurance claim. Even said not to use claim she knows someone who used to work for AT&T and Apple and can fix my phone. Than tried offering to lowering my bill for an upgrade that I dont want. Kept insisting letting her friend fix my phone. When I said I wanted to go through insurance she kept insisting on her friend and the upgrade. I had enough and just left. Very disappointing. Very unprofessional also made me feel very comfortable.
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December 2023 by AnaLaura N.
I have been coming here since 2020, I always thought they were quick and helpful in person but when I recently called for an upgrade, a worker (woman) sounded irritated and wasn't very helpful. Unfortunately, I did not get her name. I understand some jobs are stressful especially when it comes to customer service, but life is also stressful in general for many people and you don't need to take it out on your customers. Anyways, she didn't even say bye, she just randomly ended our call out of nowhere. Hope this review helps someone when choosing an At&t store!
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November 2023 by Carmela L.
Definitely sticking to this store! Everyone was beyond nice and helpful and I was in and out in no time. Definitely recommend Riverbank location vs any Modesto location.
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April 2023 by Stacey P.
Zero stars. I went in explaining that I was looking for an inexpensive phone for a child to activate an already existing line. He LIED telling me that if the line hasn't been activated for a while the service will be bad so he OFFERED to change the phone number, but I would have to CALL CUST SERVICE AND "Tell them someone stole it. No, TELL THEM YOUR EX STOLE IT." He said I couldn't buy the phone and activate the existing line. Said there would be an activation fee for ADDING. A phone for the FIRST TIME to that line. I told him I changed my mind and wanted him to reverse anything he had done. He said he checked to make sure that it hadn't gone through (I hadn't paid for anything or committed to anything yet). He said it didn't go through. Cut to 30 mins later and customer service informed me that the line he tried to force me into was still there along with this set up of charges. I NEVER asked about insurance for a $50 phone, let alone the premium, most expensive package. When we called to ask him about it, and asked for a manager, Anthony HUNG UP! DON'T TAKE YOUR CHANCES at this retail store. Fraudulent, shady, con artists work here.
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April 2023 by YVETTE Rodriguez
I wish I could give zero stars. Had no idea what an authorized store and a corporate store was until my unpleasant experience. DO NOT come to this store unless you want to be put through major stress. Back in November 2022 I qualified for an upgrade. Went towards closing time and upgraded my phone. After I purchased my new phone, I was told that my info could not be transferred since I didn't have enough storage therefore they suggested I return this phone and order a new one with more storage. Did that transaction and had to pay a second time for taxes. I received an empty box and immediately reported it to this store. They said unfortunately this is common and even when they receive their own shipment, phones are already missing at that point. The manager then took at look at my phone and said there was no need to have had ordered the phone with the larger storage because all I needed to have done was transferred everything to iCloud and then would have been able to transfer to the phone I originally upgraded to ugh!!! They told us to call customer service to get my money back. We have been going back and forth and after multiple calls, finally got my money back for the taxes. Luckily, they were able to remove the phone that i never received in the mail from my acct But now they are charging the full balance of the phone I originally upgraded to since they said it was supposed to be returned and was never returned. I learned today that a simple call from a rep at this store stating that the return was not needed and for a payment plan to be set could have avoided all this confusion. All i need is to be put on a payment plan and apparently that is not an option. Every time we go to the store they tell us to call 611 and when we call they tell us to go to the store. Just getting the run around. Worst experience ever! I feel that if the rep would have done his job correctly initially this would have never happened. I sent an email to the email address indicated below yesterday and have yet to receive a reply
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April 2023 by Koria Byers
JC and his team are AMAZING!!! My daughter and I had a WONDERFUL experience today, thank you!!
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March 2023 by Yvette R.
I wish I could give zero stars. Had no idea what an authorized store and a corporate store was until my unpleasant experience. DO NOT come to this store unless you want to be put through major stress. Back in November 2022 I qualified for an upgrade. Went towards closing time and upgraded my phone. After I purchased my new phone, I was told that my info could not be transferred since I didn't have enough storage therefore they suggested I return this phone and order a new one with more storage. Did that transaction and had to pay a second time for taxes. I received an empty box and immediately reported it to this store. They said unfortunately this is common and even when they receive their own shipment, phones are already missing at that point. The manager then took at look at my phone and said there was no need to have had ordered the phone with the larger storage because all I needed was to have everything transferred to iCloud and then doing so, I would be able to transfer everything to the initial phone I purchased!!! Ugh. We have been going back and forth, they told us to call customer service to get my money back for the taxes that I paid for the phone I never got and they did just a few weeks ago after multiple calls. Luckily they were able to remove the phone that i never received in the mail from my acct But now they are charging the full balance of the phone I originally upgraded to since they said it was supposed to be returned and was never returned. All i need is to be put on a payment plan and apparently that is not an option. Every time we go to the store they tell us to call 611 and when we call they tell us to go to the store. Just getting the run around. Worst experience ever!
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September 2022 by Kel R
JanCarlo is an outstanding representative for your AT&T. He is friendly, knowledgeable, personable, and patient. He made sure to explain all processes and answered all of our questions. To us our issue was difficult, he reassured us it would be resolved and it was, and his expert level of knowledge made it look easy. We are very satisfied customers!Also, we were in store for a bit and noticed how friendly and helpful the entire staff was. The store was clean, comfortable, organized and well stocked. Very happy with our experience.
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September 2022 by Evon Johnson
I needed to switch to a different network. The process was very difficult and time consuming. However, the store manager named JuanCarlo, JC, was very patient, kind, courteous, and understanding. Because he was calm during this process, I remained calm. To do this process was well over 1.5 hours. He remained professional throughout this difficult process. As a matter of fact, he also used this time to do some quick training with other employees. He answered questions that other employees might have. All of the employees were very professional and friendly. I have been to this location before and encountered a rude employee. But this time, it was wonderful.
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September 2022 by 尹海英
The best service I had in AT&T store. They heard my request and found the best solution for me. I appreciate what they did for customer.
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August 2022 by Edith Flores
Anthony was super helpful in trying to figure out what was wrong wit my phone. Made sure to ask me questions to better understand what my concern was and when he didnt know he asked the guys working with him, they were all very nice. I ended up trading in my old phone and got a new one. Spent 2 hrs there transferring everything from 1 phone to the other and in the waiting time had a lot of fun talking and getting to know the employees. They were both very genuine and it felt like I was wit family. I will def be going back to see those 2 guys.
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June 2022 by Yuliana P.
Back in my day, as I am still under 30, customer service used to be different. When I worled retail, I would lift bricks in July, in 100 degree weather, for rude customers with fresh manicures. They would complain that lines were too long, it was hot, and they didn't want their BMWs scratched. Going above and beyond is not done by all, but when you have a decent customer like me.... wow, what changed? I'll keep the problems short. I said my phone cannot make phone calls or send messages. The employee handed me a POST IT, told me to wait for my mother, and call off her phone. A customer says their phone is not providing service, has come for the third time, and you hand them a post it. What part of this is wrong? A customers time was wasted more than once, and can't get it back. A week of no service, is a risk of their own job and safety. A patient person can only hold their composure for so long. It doesn't matter what kind of position a person has, but there should be more effort. This store has immensely disappointed me. They gave a customer a post it to call tech support, when their phone has no service? Madness. I, a millennial, humbled by a retail job before in my life, am baffled. Dear Manager, You are their leader. So train your team better. They have AC, close by restaurants, and chairs. Please, have them use the phone next to the phones you sell for a living. And maybe tell one of the employees not to lie to a customer when they ask about 64gig Iphones. Apple still makes them. Don't lie to sell a more expensive phone to someone, you do not know their financial situation. It is disrespectful. May you see this post, and change your ways, ATT. You lost a stock holder for sure.
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June 2022 by Jennifer Allbaugh
Amazing customer service always love going to this location due to the friendly environment and fast and helpful Service
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May 2022 by Maria Isabel R.
They provide excellent customer service, are very friendly, and professional.Thank you for all your help!!!!
