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March 2024 by Alondra M.
Recently I went in to buy some items. I went into the makeup aisle and needed some lashes. When I pressed the button for help, an employee came over to help me. From the start the employee was rude and rolled her eyes at the fact that I needed some assistance. The employee, made me feel dumb for pressing the wrong button on the wrong side of the aisle as she proceeded to smack the button multiple times saying "this is the one you're supposed to press now I have to get the other keys because I don't have these." When she came back to take the lashes out I said I wanted the pair behind the first pair. I told her they looked slightly different and I liked the ones behind them. She then looks at them and shows me the bar code and the lashes and says "these are the same. The bar code is the same, the lashes look the same, they're the same why do you want the ones behind the first pair ?" She said it with such a harsh tone of voice and was extremely rude about the situation when all I asked was for the pair behind the first pair. The cashier was extremely nice when I went up to her to talk about the issue and even apologized for her managers behavior. It appears to me that the woman that helped me was either the General Manager or higher. A store manager that acts that way towards their customers is unbelievable, it also hasn't been the first time I've experienced some rude behavior from that manager.
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February 2024 by Jorge Ornelas
The ladies at the pharmacy will make you feel like an inconvenience, they do NOT want to help you. Just got a wisdom teeth extraction and need to pick up pain killers, I chose the closet Walgreens from home. they pushed me to go somewhere else because “their system was down” as customers were being helped right besides me getting their meds. after 20 minutes going back and forth, they refused to help. Go to CVS pharmacy right down the street. You will thank me.
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September 2023 by Wendi S.
Unfortunately we will need to change pharmacies due to the extreme rudeness of the pharmacy staff. I was a pharmacy technician for a number of years and I know it can be a hard job but there is no need to treat customers like they are beneath you. No one but one technician ever smiles, if you dare to ask a question they immediately start talking over what you are saying and if they don't want to deal with you they walk away from you while you are talking to them. Also, if you bring up the their online system or auto refill system then the conversation is over which is what happened to me. The really sad thing is that no matter who the pharmacist is they never try to calm down the employee or come over to see if they can help.
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August 2023 by Catherine S.
Very rude pharmacy staff. Had to get an RX filled for a worker's comp claim. Was told they aren't taking new customers. What? When questioned, was then told the med that had been prescribed was hard to get and it would take at least 15 days or more to get it. Went to a nearby competitor pharmacy and got the RX filled super fast & easy. Will never step foot in Ripon Walgreens again.
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July 2023 by Sandi H.
I don't shop at Walgreens but once every few years. I came in and saw they had some nice sales. Got to the register and was told you need rewards account to get "sale" prices. Found an old account thankfully, some sale prices still didn't show. I was frustrated as was my special needs kid who was buying himself some toys. Very sensitive cashier said I was hostile, seriously? I sighed and rolled my eyes at the complications with sale prices. If that is considered hostile, I don't know what you would do with an actual unhappy customer. Train your employees to handle situations without freaking out over a sigh.. even my kid looked at me and said "mom you weren't even close to upset"
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June 2023 by Vanessa V.
Zero stars if I could Absolutely terrible service, I was trying to find a prescription that was out of stock at my regular Walgreens and i had been calling based off of what other Walgreens had told me might have it in stock, couldn't hurt, I had the rudest girl answer the phone she had such an attitude and a disgusting behavior and I advised that they should change their inventory because if their systems say it's in stock It's extremely misleading. I couldn't imagine driving two hours out there to have that happen or worse definitely need some training on how to handle situations better
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April 2023 by S F
Terrible customer service. Their pharmacy is open whenever they feel like it (not the posted hours). None of the employees can tell you when they will open again. They don't apologize or help in any way other than to say "come back later". They don't transfer scripts. They refuse to call your doctor or work with other pharmacies. They have, TWICE now, charged my insurance for medications that they never actually dispensed to me and I had to go through hours of phone calls to different people to prove that they never gave me the medications they charged for. I can't tell if they just have terrible protocols or if they're sketchy but I'm thinking of calling the state pharmacy board on them.
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March 2023 by Joan Gonsalves
Pharmacy woman on the phone was very rude! I’ve been trying to get a refill on the site for about two days! It kept telling me to click refill! Calling and asking if they could put a rush on it she was rude and said she was short staffed! It’s very important medication for me and she didn’t seem to care!
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March 2023 by J Vargas
Awesome customer service
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March 2023 by Patricia Lora
I talk to manager Cynthia today very cocky. Zero customer service complete. No help at all. She wants to finish the conversation so fast never go there again or shopping. Poor customer service manager her name is Cynthia poor customer service.
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March 2023 by Don C.
On the one hand there have been helpful people at this pharmacy (Ripon) but on the other hand this pharmacy refuses to acknowledge or correct matters where it might be construed they made a mistake. They blame everyone else (including the doctor) for things they can simply and quickly rectify but refuse. I had a prescription of 270 capsules meant for 30 days and which the pharmacy had always filled as a 30 day prescription. Then suddenly this month my copay went up inexplicably 60 dollars (from 40 to 100). I knew that was not supposed to happen so I asked why. The pharmacy claimed not to know and said to ask my insurance. So I paid, went home and called my insurance. The insurance said the copay went up because the pharmacy filed my prescription of 270 capsules as 38 days instead of 30 as previously done so that now I ways paying the 90 day copay rather than the 30 day copay. The insurance company said the pharmacy could correct this if I notified them within 48 hours. It was less than two hours, so I called them directly. From one month to the next the pharmacy changed its interpretation of the prescription which they had always run as 30 days to 38 days. I was now paying for 90 days though only getting pills for 30. My doctor didn't change anything, my insurance didn't change anything, the pharmacy changed its interpretation to something different than the way they interpreted it in the previous months. When I informed them of what my insurance said, instead of correcting this and ending the matter, they blamed the doctor for the unclear prescription and said they could not change it from their present interpretation. Only the doctor can. Yet they could not explain to me why they interpreted 270 as 30 days in previous months and why now they must interpret that same prescription as 38 days. It all points to them making this change unawares and then instead of correcting it, doubling down on it. This is not customer service. Stay away from the Ripon Walgreens, there are people there more concerned about their "being right" than they are about you the customer. All they had to do was simply rerun the prescription the way they always had (which was correct) and it would have been fixed. It's hard enough when you have health issues, but when you end up paying for 3 months and get one month supply, because the pharmacy staff is afraid of looking like having made a mistake, the only thing I can say is: stay away! They are not there for you.
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January 2023 by Jeff B.
the pharmacy is the most uncaring and unprofessional. how they stay in business is a mystery. if the rest of the world worked like this store, well it would be a sad world. try doing your job, that's why they pay you!!!! i will find someplace else to take care of my medical needs.
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July 2022 by Bobby B.
The pharmacist was not helpful and wouldn't answer questions about store policy selling birth control products.
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September 2021 by E D.
My wife had an online covid test appointment. With email and confirmation number. We arrived there on time for the appointment and even showed the email and confirmation number to the clerk. The clerk said that my wife is not on the list and to make another appointment. This appointment was made in days and to have us turn away with the proper documents as proof was very disappointing. Is it our fault if the computer system possibly had a glitch. Boycotting this Walgreens.
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August 2020 by Donna T.
Went in today 8/2/2020 and went to pay for my purchase. Not a hello, no type of greeting what so ever. His name is Mena. I got done paying and he gave me my receipt and I said thank you. Still not one word. He said nothing to me through my whole transaction. This isnt my first rude experience with this same man. Horrible customer service.