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February 2024 by Reggie Coates
We highly recommend 911 Hazmat for any extreme clean up situation you may have! We were thrown into a horrendous toxic situation with a relatives home. A friend recommended 911 Hazmat to do our clean-up. They went above and beyond our expectations! They brought organization and thorough explanation of everything they were going to do and lists of everything they removed and kept. They included and informed us of what they were doing every step of the way, including almost 5,000 photos throughout the two-week process. All the photos were placed on a private website we could easily see what they were doing. Some of the bio hazards they had to clean were: human waste, animal waste, rodent feces, roach feces, maggots, hoarding, and gross filth. It was a drug user site and they transformed a toxic situation into a clean and livable environment. They were hard-working, available 24/7, reassuring, kind, compassionate, and empathetic. They included us in making decisions and made us feel like teammates in the process. All the workers were so nice. Everything was done with the highest quality from the best PPE to delicious lunches from local restaurants like Chili’s. They not only took care of our needs, but we felt honored by them. We are very grateful for their services.
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February 2024 by Lynette Otteraaen
I could not have had a better experience with 911Hazmat Cleanup. Kimberly, Sean and Logan could not have been any more professional, accommodating and nice. They took care of us quickly, efficiently with great sensitivity to our situation. I would recommend them 100%.
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November 2023 by Suzanne Andersen
This company works closely with you to make sure you attain your goals. Their cost is definitely worth the results. I am amazed at what my home looks like. They provide additional services to make sure the house is able to put its best foot forward.
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October 2023 by sabrina smith
Exceptional service!! Great communication from beginning to end. I can't thank Kimberly and her crew enough!! I highly recommend this company. If I could give more stars I would, thank you !
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September 2023 by Paul Street
I have worked with Dewayne ad Kim Chatman for several years and have seen them first hand deliver a high level of service and care to their client's. Their sincerity to offer their clients the best solutions at the most effective rate is amazing. They use top of the line equipment and have been trusted by large companies and local police precincts to handle work for them throughout Central California. Please call as they are highly recommended.
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March 2023 by CJ S.
If you find yourself in a hoarding situation be very sure of whomever you hire; just because a company is experienced in crime scene cleanup doesn't mean they are qualified to help anyone with a psychiatric disorder. There are other businesses with staff well trained in mental health matters who will walk you through this sensitive process. Get estimates from as many other providers as possible. Investigate, ask for references, check with the Better Business Bureau...regardless of how a company promotes themselves there are no guarantees the business has integrity, acts in good faith and won't exploit a vulnerable person/situation. Take your time, don't feel pressured or sign anything out of desperation...this company, Hazmat 911, requires your signature on a myriad of paperwork that protects them yet it is not apparent the protection is reciprocal. If you decide to do business with Hazmat 911, two perfectly reasonable requests to make of the company are they provide an itemized list of your possessions to be disposed of and how they reached that decision (should be reviewed with you prior to anything being tossed) and they should give you an itemized list of belongings that were kept and where they are located...otherwise you can come home to a bewildering situation and not know if you have any clothes/shoes, cookware, etc. Your contact person with Hazmat 911 should be respectful and treat you with dignity. If the person calls you "hon" or "babe," politely but firmly instruct them to call you by your name. When a stranger calls you "sweet" names the intent may be to infantalize you and gives them the psychological advantage of being "the adult." It's important to assert yourself, you're the paying customer. Stay on top of whomever is your contact person, that person who assured you they will keep you in the loop prior to tossing something potentially valuable or sentimental...better yet, stay on the premises, out of the way. or ask a family member or friend to be your advocate and monitor what's being thrown away. If you do question where an item is or why it was tossed be prepared for a possibly passive-aggressive response, "You should have said something earlier." (The onus is on Hazmat 911 but if you can be led to believe it's your fault for not knowing ahead of time what they would throw away...). Also, be aware if you need services again, Hazmat 911 will charge more each time, not because of any legitimate estimate, but as a punishment. The employee (Kimberly) issuing this warning statement demonstrated Hazmat 911's ignorant, punitive attitude towards persons with mental health issues...Hazmat 911 lacks the most basic skills to competently provide for this protected class of people. Trust your gut instincts and if you're told "I'm the best thing that will ever happen to you." RUN...odds are there's a God-complex at play and your questions/concerns will be dismissed without ever having been addressed. Remember, any honorable company will hold themselves accountable and understand you have put your trust in them to be transparent.
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July 2022 by new b.
Offered a mid-July date, asked for photos, and then were mysteriously unable to offer any dates at all.
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December 2021 by Melanie L.
As difficult as it is to schedule and arrange for this type of service, this company made it SO easy and comfortable for me. Working with Kimberly at the office to schedule the work as well as keep up with communication was top notch service. Then, on the day of the work, the team that came out was on time, friendly, helpful, and kind. Not only that but they went over and above in terms of cleaning and assisting me in filling up the dumpster. I could not have asked for a better experience during a difficult time and I would recommend this company a million times over.
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October 2021 by amanda leigh
During the worst day of our lives 911 Hazmat Cleanup was there for me and my family. Kimberly was professional and compassionate as she walked us through each step of the process. The clean up crew did an incredibly thorough job. I can’t recommend this company enough and I am very appreciative of what they did for us.
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October 2021 by Janet H.
I'm not one to write a review, for services I have received. 911 Hazmat Cleanup, definitely deserves a 5 star review. My upkeep of my house, was pretty much non-existent. I now have my home back. From the first phone call, & through the entire clean up, it is apparent that the company care about their clients. Everyone is friendly, courteous, & respectful. The camaraderie among the crew, was really an awesome thing to observe. What was an overwhelming situation for me, was remedied in 3 days. I highly recommend this company, & thank them for changing my life.
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September 2021 by Linda Larabee
911Hazmat was incredible to work with. They made a difficult and trying experience absolutely easy. The crew - Daniel, Quinton, and Avery were very professional and extremely helpful and considerate. Daniel and Kim kept my sister and I abreast of everything going on while they were working us. They were also very quick and thorough, the house was completely transformed in less than a week. We highly recommend them. Thank you for your hard work and a great experience with your company!!!
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July 2021 by Anna Ruiz
love what they did for the older woman in Sacramento..awesome people thank you!!
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June 2021 by Antonio Guerra
Sometimes it’s hard to explain how thankful you are but I’ll try. 911 hazmat helped my family in a time of need. They came and did the work free of charge because they noticed that we where struggling to provide the funds since we had just lost a family member. They acted very professional and did everything quick and correctly. Their performance is honestly really impressive. If I ever need to recommend a cleaning company to someone they’ll know who to call.
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April 2021 by Mary G.
911 Hazmat is a great company that provided invaluable services of biohazard cleaning, deep cleaning, packing and organizational services. From the beginning of the project to its conclusion, Kimberly, Sean, Dan and the team members were consummate professionals in all of the services that they provided. Communication and organization are key for this type of project, which were provided in abundance by everyone involved. Special thanks to their team leader Dan who always led by example and who exemplified these qualities in his daily approach to all aspects of the project. To the entire 911 Hazmat team, I am forever grateful.
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June 2020 by Michelle Y.
We called 911 Hazmat to clean a neighbor's house. What an amazing group of young workers. I had the privilege of meeting the owner of the company and she is very professional and friendly. The workers said that this is a great company to work for. The team leader Sara was amazing too. They truly care about the owner's feelings and are great at engaging in conversation. They take the time to get to know the owner of the house before they start to clean. They did such a professional job cleaning and sanitizing. I highly recommend this company if you have a lot of things to dispose and you need a specific area or whole house professionally cleaned. Price is fair and reasonable. We had a positive experience from the time we asked them to give us a quote to the time they were finished with the job. They sent us a before and after picture as well. If I ever need to refer a clean up crew to friends, I would definitely recommend this company.
