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June 2024 by Alexandria Mares
Went to get my truck serviced due to a battery problem. Bobby got me booked and found out had a old battery that needed changing . very very helpful . was in and out. I mean much better service than LA .
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December 2023 by Tiffany S.
"Highly Recommend!"Jesse Britton went above and beyond to help me find a car to fit my needs. He is very knowledgeable and took time to show me how to use all the features in the car. It was a real pleasure to work him.And I would definitely recommend him to anyone who is looking for a vehicle.
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September 2023 by Leslie V.
I got a vehicle from here don't get me wrong I'm glad they were willing to help me and get a car with no credit but 5 almost 6 months went in for a diagnostic because my brakes weren't working properly turns out my master cylinder was failing and about $2,300 to fix yes, I did not get the warranty but definitely did not feel like I caused it then I proceeded to take it to 2 mechanics and both let me know it was in fact not my master cylinder but my ABS which I'm still looking about a little over 1k I just think it's crazy that I was about to pay for something completely different to what the problem was let alone I was not expecting to have to pay more money to fix the car as I'm still paying
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July 2023 by JBartends C.
Thank you to the team at Toyota Ridgecrest I have been looking around to purchase a Toyota. Sienna and I called pretty much every single dealer of Northern California and it was very difficult to get a straight answer or figure out the pricing and also the dealer adjustment was very affordable. here they were on the lower end compared to other places that were charging double and also on top of that, including a bunch of mandatory accessories that I didn't really want or need.Jesse picked up the phone call and was very helpful from the start, providing a straightforward pricing and also giving us a inventory list of vans that are on the way to the dealership and if I would like to reserve when he let me know do it right away which I did I put down a deposit which was really easy we did it over the phone. A simple credit app was all that was needed to get the van reservedOverall, I recommend this dealer if you are looking for a honest pricing and no pressure on sales or a lot of tactics to sell you a vehicle Everyone I dealt with, was very honest and open about what is needed and how it works and very accommodating on all of our request.
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June 2023 by Curtis A.
just purchased the rare to find 2023 xle pruis . looked for a while.. jesse, returned my text about my search for the car i was looking for, and said they had one coming in....he did a great job getting me all the info on the prius, exactly what i was looking for. jesse did a great job keeping me in the loop all the way thru the delivery and the sale. had a great orientation from him on the all aspects of the car while i was there, and then walked along with bruce in finance to complete my sale. they all did a great job for me ...can't say enough!! recommend them highly for your next car purchase experience. thanks again guys!!!curtis a.
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June 2023 by tina b.
Big shout out to Anthony in the parts dept. Super helpful, fast and efficient! Toyota had the parts I needed at very reasonable prices.
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April 2023 by Michael Wakefield
Always a great experience when I bring them a vehicle I towed.
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April 2023 by Christine J.
We worked with Elias of Toyota of Ridgecrest recently. He was very courteous, transparent, straightforward, and very easy to work with from the beginning to the end of the whole sales transaction. It was an actual pleasure working with him, which was a pleasant surprise! We were dealing with other salespeople at the time from other dealerships, and it was very stressful and frustrating! Elias stood out because of his integrity! That's why we wanted to purchase our vehicle from his dealership, even though they were much further away from us than other dealerships. I hope Elias and his brother Jesus (who helped him with the delivery of our vehicle) get recognized for their hard work!
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April 2023 by S K.
The service department has seriously gone downhill in the last year. The woman running it (Dorey) treats the customers and the employees like dirt. The customer is always wrong. She is rude and offensive. It takes forever to get in to get service, then they have to reschedule because the mechanics have quit. When someone is looking, Dorey is pleasant and sweet, the second you look away, even if you are in the same room, she turns nasty. She scolds the employees in front of customers. On top of that for our last repair, the problem was something known to fail in the vehicle at a certain mileage. 25K miles after that point, and multiple visits in the mean time, we brought it in with problems and they THEN found it. Wanted a full 800 dollars more for the repair than another shop in town. And then they said, oh, there are extra parts that need to be replaced. We asked the other shop, those were included in the price there. To top it off, they aren't fully checking the vehicle on routine service. Found that out when we had a flat in the middle of nowhere and the spare was flat.We've purchased multiple vehicles there. No more.
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November 2022 by Roger J.
This dealership is a disappointment. I have been to several Toyota dealerships and Toyota of Ridgecrest is by far not the way Toyota treats their customers. The general manager Peter June and his shady used car lot tactics are way beneath Toyota's customer service. Bruce Shaver in finance is very incompetent in the paperwork it is ridiculous. We waited a long time to get a new RAV 4 prime so we put up with the horrible process of purchasing from them. When we left the dealership the car was not charged. There was no review of the options installed and how to's with the electronics. Am I happy with my RAV4 Prime? Yes. The experience with Ridgecrest will always be a shadow as long as I own this car.
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October 2022 by Lilly
I was driving on 395 at night and ran over a large plastic crate on the road which I couldn't avoid and caused damage to my vehicle. Luckily I made it home and was looking for a mechanic the next day to check out the car & see what repairs are needed. I rely a lot on reviews to choose a business especially for bigger things like auto repairs. First I called the higher rating places and explained it was urgent bc I needed to drive out of town soon. I got the brush off and basically they're too busy for me... one place up to 3 weeks out. I didn't want tge repairs done, just know if it's ok to drive. I took my rav4 to Toyota in RC and they were very busy too but had a mechanic check out my car really quick to let me know if it was just cosmetic damage or not safe to drive. I'm newer to RC and was so happy that Toyota helped me out like this. When I really needed the help, this dealership came through. Thank you and I'll be using Toyota service for my car's future needs.Service: Vehicle Inspection
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October 2022 by Lavanda Dew
I was driving on 395 at night and ran over a large plastic crate on the road which I couldn't avoid and caused damage to my vehicle. Luckily I made it home and was looking for a mechanic the next day to check out the car & see what repairs are needed. I rely a lot on reviews to choose a business especially for bigger things like auto repairs. First I called the higher rating places and explained it was urgent bc I needed to drive out of town soon. I got the brush off and basically they're too busy for me... one place up to 3 weeks out. I didn't want tge repairs done, just know if it's ok to drive. I took my rav4 to Toyota in RC and they were very busy too but had a mechanic check out my car really quick to let me know if it was just cosmetic damage or not safe to drive. I'm newer to RC and was so happy that Toyota helped me out like this. When I really needed the help, this dealership came through. Thank you and I'll be using Toyota service for my car's future needs.Service: Vehicle Inspection
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July 2022 by Edward M.
I would like to give a big shout-out to Toyota of Ridgecrest and to their service department and to the mechanics always taking care whatever vehicle that I own I'm very happy and pleased with with everything they have done for me over the years and my family l am very happy and please to give them my business
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March 2022 by Tricia F.
I bought my new car there and had a great experience. Jesus was able to get the car I wanted and Bruce was able to get the right financing rates and prices for warranties. Thank you
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March 2022 by Rhonda B.
Big shout out to Ridgecrest Toyota service department!! You guys Rock! Thank you Dory Ernesto,Paul and Bobby your customer service is outstanding!! Thanks for all you do !! My 2007 Rav 4 runs just like the day I bought it from this dealership. IM So glad I have always brought it to the Toyota professionals!
