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February 2024 by David Olson
Needed to stop a fraudulent charge and get a new card, I was in and out of there in less than 15 mins, Great staff very professional, and friendly.
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October 2023 by Teresa Crosier
They are helpful and really nice
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July 2023 by Lisa Caraway
Great banking and service
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July 2023 by Riley
Got in and out quickly
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May 2023 by Liz M. Aguirre Nalagan
Great credit union, although I'm not a member, I can deposit and withdraw even though my credit union is LOGIX in L.A.They offer "Co-op" with other credit unions which is so convenient!
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October 2022 by Matthew Binford
ATM took my card and then froze,said out of order without releasing card. Next day they chopped my card. Now I have to replace all my payments. They should have held it and called. Not chopped it. Worst bank.
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September 2022 by Marla W.
When it comes to customer service they are the best. I have been denied an auto loan & a cc limit increase, but thats business. I need to increase my credit score. They definitely are wonderful in customer service and consumer protection.
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April 2022 by Mark H.
Great for day-to-day banking, but really was not a fan of their mortgage ‘service.’ Had an issue with a cashiers check, and they took care of it quickly and efficiently.I cannot recommend their mortgage service though. They seemed to not want the business and wouldn’t even talk to me in the branch about mortgages. Every other company in town bent over backwards to help and answer questions. No skin off my back, though: went with a smaller local company who had amazing service (even if the loan was sold before first payment date, I’m sure NFCU would’ve done the same thing anyways).
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February 2022 by J T
This bank was my local backup bank. Our main credit union is in San Diego. My wife received a savings bond when a family member passed away. She went to Navy Federal Credit Union to deposit the savings bond in our account.Beth the Assistant Manager helped. My wife had a lot of paperwork with her to prove the Savings Bond was hers. Beth sent her home for her marriage certificate. She went home and brought it back, only to find that Beth would not accept it. She used language like these documents do not have your picture on them. How many marriage certificates have a picture. She just kept moving the goal posts farther away.Beth is one of those people that looks for ways to not do things. We went to Bank of America, opened a personal account and cashed the savings bond the same day. I went to Navy Federal Credit Union and closed all three of my accounts.Another family member received the same type of savings bond. It was cashed at Alta One Credit Union with no issues.Please avoid this bank. They don't want your money.
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July 2021 by Steven Alther
I bank through Navy Federal for all my banking needs (home loan, checking/savings account, credit card). Their rates are unbeatable. The staff here are amazing! They were also extremely pivotal in the purchase of my first home. I'm happy to be a part of Navy Federal.
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June 2021 by Seabeegt
We stopped by a week ago to get an auto loan. Great experience. We did have to wait a bit to be able to come in, COVID protocols, but that's ok. All in all it only took like 30 mins to get an answer and that was great. We'd highly recommend this location. They're fast and courteous and know how to treat customers.
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March 2021 by Daniel Godbout
Most helpful and friendliest branch I've been too. Thank you
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October 2020 by Alan Trulock
Reduced hours coupled with no lobby access is making it extremely difficult to conduct business. Get the drive through service going again on Saturday.
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August 2020 by Patricia Summers
Personnel are always friendly and helpful, very polite. They always greet you and wish you a pleasant day when you have finished your transaction and are leaving. Very nice to deal with this establishment.
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August 2020 by Hoyt D.
I have been to a lot of navy federal credit unions and they have always been great, except for this branch. I could not believe how poor this bank is the lines are always long and most the time the tellers act like your an inconvenience. Three different times I have come here to withdraw 5k in cash and have been told they do not have the money on hand. I had been with them for 11 years but finally switched banks because of this branch.
