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March 2024 by Frank Silva
Without exaggeration this place has the worst customer service I've ever experienced. Those are some sad individuals working there.Who knew working for the post office was such a depressing life. Sad.
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March 2024 by Aslıhan Doldur
I had a priority mail and needed to drop it off. I took a priority mail box but couldn’t tape it because the employee who was on the far left didn’t give me a tape! Her behavior was very bad and insulting. She was extremely rude. She doesn’t deserve to work there. Stay away from there!!!
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December 2023 by Valentina Valle
12/07/2023 at 12:30 pmWhat a terrible experience! The person who was at the front from the beginning, give me a dirty look, then she have a bad attitude against me, she was very friendly with the males and smiling, then she have to talk to me again, and completely change her attitude to arrogant and unpleasant, make me feel horrible. I think she doesn’t like Latinas. If they are not happy in their jobs, they should look for another types of job. Never again to this office.
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October 2023 by Shana
The WORST!!!! I work next door and would still drive to El Cerrito 1st! Spent 30 mins.... repeat 30 mins dropping off a package this morning and I was there as soon as they opened... late.
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October 2023 by Aaron Kunst
I was surprised to see so many negative. Really puzzling because at this location I've had no issues at all.
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September 2023 by Oscar B
The lady behind the counter who has a forehead like predator rejected my appointment because I was five minutes late and gave my wife an attitude. My appointment said it was from 2:15-2:30, that should still be valid.
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August 2023 by Iris Alvarez
very bad service attention with bad character these people do very bad service they have to change these people please want to wor
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August 2023 by Lorenzo M.
This place is horrible. I went to mail a package and this person ,I wish I would have gotten her name. but she was was black with long braids had the worst attitude. She tossed mail at the customers and had a smart remark for everyone. If you don't like your job stay home. If anyone knows the Richmond post master number let me know because I will be calling and making a complaint.
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July 2023 by Brendan Sullivan
The staff here has always been extremely friendly. I'm here once or twice a week, and they are very helpful with whatever is needed. I've seen a couple instances where people come in mad or frustrated about some paperwork or process, and the staff does a great job of helping them get the information they need (passport renewals, etc). The staff here executes on their job, and will often go above and beyond what's needed. Sometimes there's a bit of a line, but they always move through it quickly and precisely. Glad to be here.
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June 2023 by Anthony Stallworth
Post office on Nevin is the worst everyone in there has bad attitude no customers service talks to people bad especially the tall lady with bad knees the hole staff stinks and they don't know about poster 7 of rules they need new staff
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April 2023 by James Lee
Responsible for service improvement. It was scheduled to open at 8;30 this morning , but the actual opening was at 8;50. Great post office workers. You will get paid for working during that time.The three of us get together to chat and make nails touch.People still working in the great American post office?????????????????????
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March 2023 by Adrian R Logan
I love this post office. I go here at least 2 to 3 times a week, and the people are always friendly.
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March 2023 by Sharon Daniels
I see so many negative reviews @ this location. I have never had any problems here. Was here today. In & out in less than 5 minutes. That was a first. The ladies here has always been friendly, polite & courteous with me.
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February 2023 by Monica W.
This place is horrible filled with a bunch of grumpy lazy l**** staff..waiting list for passports is a month or longer I was felt so upset and disrespected when I went here..
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January 2023 by clara marquez
If I could give a -5, I would. The ladies who work there are beyond unprofessional and beyond rude.I was there for a passport renewal for my daughter. I was "greated" with "what do you need?"The level of rudeness goes on. I was being counted down my time to fill out my application and being told my appointment would be canceled.The women who "was supposed" to us with the passport stated ...but that shouldn't be a reason to treat anyone sO rude.I began to fill out the form. I had taken the day off work and my daughter out of school early, but I felt a bit humiliated that I was getting a count down and being told that my appointment would be canceled if I didn't bring up my form. I decided to tell the woman I would be rescheduling.It was an awful experience. Never will I return to this location.My advice ladies..find a job you enjoy or that's more rewarding. It's unfair to the community to have to receive the level of service you give. I'm aware of invisible backpacks but you all shouldn't take it out on others.
