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August 2023 by Amanda W.
My catalytic converter was stolen and Liz gave me the best quote around (after a cash discount). She got me in as soon as she could and I had a properly functioning car back in just a couple days. I felt like she wasn't trying to take advantage of me, which is something I'm hyper aware of when getting my car fixed. I'll be going to her shop for a cat cage when I get a new car. Thanks, Liz!
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July 2023 by Michael Hibma
I called and spoke with Liz about changing out mufflers on my squarebody. Dropped by later that afternoon and they took care of me. Was in and out by 5:00. Clean shop, prompt service, and quality work at a fair price. Definitely recommend.Service: Exhaust
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May 2023 by sergio herrera
Nice people, fast, easy to work with and quality work. Love their puppies also.
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April 2023 by Cecilia
I had a great experience here in 2020 but I returned 3/2023 and received the worst service! And treatment, I spent 160$ just to get my car towed there and returned home an hour later.Liz was very rude, unable to have knowledgeable conversation about mechanical issues, As a 40 yo woman I'm not keen on folks patronizing me and trying to make me feel inferior of any sort, especially when we about to spend damn near 2000$ "Estimated"After watching her continue to be rude and verbally abuse her workers, Over smalI Un important details, Super counter productive i couldn't take it. I let her know she was being rude for no reason and things could be easily resolved. She proceeded to call me a low life and laugh because she "refused service" When I asked her to reset the convo.She tried to refuse us service like we dnt have the option to go some where else!! Please lady, only low life's enjoy causing adversity for people and name calling. these people dnt deserve the business of our locals. We're not low lifes? cuz otherwise where she get her opinion? we're returning customer's.my heart hurts for our community! we getting robbed for our car parts, have some heart behind your business, without our hardships what yall got? Be a part of the resolution.Psyour response in comical because your a total stranger who feels so enlighten on my personal business. But simultaneously are still wierdly being unethical. The video recording i have of you being a Karen and falsly calling police because someone advocated for themselfYour husband is extremely Kind and professional, you shouldn't worry about others relationships and follow your husband's lead when handling business. Your staff was kind enough to apologize to me for your behavior! Your husband may want to hire an outside help to give him a piece of mind. Get well soonService: Auto engine diagnostic
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March 2023 by David Ng
This is an amazing muffler auto store!! Professional and perfect job!
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February 2023 by Patrick
They did a superb job on my scatpack mid muffler delete. They really take pride in thier work. They did before and after videos and took photos of the job which showed they were confident they did a good job. I am very happy with my experience with Mr. Muffler Richmond!Service: Exhaust
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January 2023 by Michael Onas
Terrible customer service. After dong business at this location for years, and few days earlier, I had spent nearly $600 there; the female co-owner yelled at me while I was trying to negotiate the price estimate on a new repair with her on Thursday, December 2022. She said in a very rude manner “if you don’t like my price, go somewhere else!”. I will not recommend the place…
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December 2022 by Amani B.
Never go to this place,I was quoted $120 to weld an exhaust hanger on.Went to another local shop and they charged me $25
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May 2022 by Olivia G.
Customer service is 100% here as well as quality work for a decent compared to other places I've gone. I come here anytime I need muffler service, the guys who work here are awesome. Even months later when I heard a rattle from my muffler that they had worked on, they repaired it for free of charge because it was such a small repair. I have a straight pipe on my bmw and I drive it hard sometimes and it's my daily driver so that's why it's good to have such a reliable place to come to for great service. Thumbs up highly recommend
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November 2021 by Im Blessed
Really good service. The person was nice and was very understanding to my needs. Highly recommend this place. Will definitely tell my friends about mr muffler
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October 2021 by eduardo perez
I've been in search of an exhaust place for a while now until I decided to come to Mr.Muffler. I came by to replace the resonator on my car and Armando was the man. He gave me a fair price and also filled a leak that I had on my exhaust free of charged!! I believe the price is fair due to the fact that they make sure to satisfy the costumer and make sure the job is done correctly. I would definitely recommend this place to anyone.Service: Exhaust
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October 2021 by Mike R.
They did a good job and finding what was loose and making noise under my car. It was a loose O2 sensor. Honestly, I should have just had it tightened and left, instead, Inhad them change the downpipe back to stock, and due to not having spare gaskets, they had to provide their own which wasn't the correct size. I found out that the V-band clamp was installed incorrectly and was blocking the wastegate from opening. Anyway, it could have been better experience. Jose's guys did a fairly good job and let me stay. I wished they had communicated to me my options. It was a learning experience. I'm sure they do a great job usually.
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October 2021 by Mr. Lamica
I came to Mr Muffler to get a muffler delete. The owners son in law was very professional and gave me a great deal. Good people, and that’s who I want working on my car. I will definitely come again and recommend their service. 5 stars.Service: Exhaust
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October 2021 by Casey S.
Moved to Concord and night 1 resulted in $4,700 worth of damage when my cat converter was stolen. My dealership mentioned this place. Called and had my cage installed the next day. I feel so much more secure now since these thieves target the same vehicles.
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September 2021 by MrRyan
I came to Mr Muffler to get a muffler delete. The owners son in law was very professional and gave me a great deal. Good people, and that’s who I want working on my car. I will definitely come again and recommend their service. 5 stars.Service: Exhaust
