-
November 2023 by B A.
Very disappointing sales experience. I was so disappointed as I went in ready to buy and I asked some very normal questions. I was completely misinformed.
-
November 2023 by Xiomara Melgar
Lisa is the BEST! We had an amazing experience with her everything, she was very helpful, she’s a 100/10.
-
November 2023 by jaime ortega
I had a great experience with my matress purchase . Lisa was so nice and showed us so many options there was ! We left happily , and will be back soon for another one ! Would recommend this place .
-
September 2023 by Pro F.
Most dishonest , non communicative, poorly ran , over marked up place I've ever worked. You'll have no life and a manager that wI'll micromanage, profile, and blame you for everything while simultaneously offering you weed at work. Also you will get blamed for things at the store even if you are off. Also they will tell you some items are non discountable, competitive shop and you'll get most beds lower. If you work there, but question things as a team, you will be targeted in every way possible and worked out of a job. You will be talked about behind your back and bullied by the manager. MAKE SURE YOU KEEP 2 THINGS ON THE SIDE: NOTEBOOK w documented events and a lawyer. Pay is phenomenal though.The work plus extremely abusive. And you deal with an abusive manager that will try to get you fired if u request a transfer from the toxic environment or even if you're looking for an opportunity to move up. Also this company has pedophiles working for them so there is that too. Make sure your manager is an honest professional. Miguel surely isn't. 70% of our coworkers will testify to that as well. Only good thing that came out of this job is the legal case I build up in the year I worked with Miguel. Cudos
-
September 2023 by Lincoln
Pretty good. Daniel is so friendly and informative.Update:My bed was scheduled to be delivered the week after I bought it. I was confident they will be able to deliver it on time because I was told they can deliver it the next day. I moved my stuff around throughout the week. On the day of scheduled delivery, I figured out that my bed is not coming because it was out of stock. I have to find about this myself by checking the delivery status. They just changed the delivery date without telling me. The new date falls on a day when I’m not at home. Very inconvenient to my plans. I have to also move my things again. In return, you only get a reschedule and a sorry. Only God knows if they follow through the new delivery date. It seems so disorganized for a store like this.
-
September 2023 by Klaudia Davis Shirley
Miguel was very helpful. He helped us find the perfect mattress for our needs in a Labor Day weekend sale, he walked us through financing and all the options available to make our purchase, thank you!
-
August 2023 by Demetrius MacNeil
The store manager and his team handled business exceptionally well. I was able to get a mattress, fill out the paperwork and get approved and just minutes. I was given multiple options of mattresses and the payment plan well very reasonable.Thank you guys
-
July 2023 by Donna S
Our sales person Lisa was extremely helpful in guiding us to mattresses that would best suit our middle-age health concerns in getting a good comfortable nights sleep. Lisa did not rush us and allowed us to take whatever time we needed to find a bed that addressed all our needs without trying to upsell us a mattress that would be a stretch for our budget. What a compassionate person, who really cares about her customers comfort and life, because so much how one’s day will go falls on their getting restorative proper sleep. What a joy to work with, and we can’t wait to receive our mattress and new smart pro platform with snoring , lumbar support , massage features , zero gravity…. what a game changer. We can hardly wait for our mattress to get here. Short delivery window.
-
July 2023 by W Y
My husband and I felt very lucky walking in the store when Oralia warmly and professionally greeted us! She asked us a few questions and then patiently listened to us and showed us different mattresses. She never rushed us to make decisions, so we took our time trying on various mattresses, then we got what we wanted. The whole process was very pleasant.
-
July 2023 by C A
Wonderful experience. No pressure selling whatsoever from salesperson Lisa. Just extremely knowledgeable (I went in with my research) and genuinely wanted us to find the right mattress-which we did. I came back to Mattress Firm because of a previous experience and this exceeded that, so I definitely will be back. Thank you again Lisa! And no, this review is not part of a promotion nor was I compensated in any way. Just sincerely a more than satisfied customer who is grateful for actual customer service. Now I’m just hoping the product, the actual mattress, is on par.
-
July 2023 by Grace Galvan
Lisa was very nice, gave us a lot of information regarding the different mattresses. She took her time with us and was very helpful. We had a great experience and can’t wait to sleep in our new bed.
-
June 2023 by Jarek Rusich
Miguel was awesome. He was so helpful And answered all questions we had. Got the perfect mattress we wanted thanks to him. Make sure you guys always ask for him when going to this store.
-
June 2023 by Renata Wanderley
Miguel is simply amazing! Super patient, knowledgeable, funny, sweet, and pleasant to be around. He goes out of his way to make his customers happy. I was extremely indecisive about which mattress to buy and which firmness and he really facilitated my decision-making process. He made shopping at Mattress Firm a great experience and, next time I shop there, he will be the one I’m going to look for. Thank you, Miguel!
-
June 2023 by Chris Cornish
Miguel Cruz was excellent! He was professional, informative, kind and made us feel welcome. Miguel showed us several different mattresses and we chose the Stearns & Foster Lux Hybrid Firm mattress. He explained the costs thoroughly and gave us a great deal. We will definitely be recommending Mattress Firm to our friends and loved ones. Thank-You!
-
June 2023 by Bethany San Luis
We had a great experience! Miguel approached us as soon as we walked into the store and he assisted us all the way through the process of choosing our bed. He was knowledgeable and answered all of our questions. He was friendly and we felt no pressure to purchase, rather that he wanted to make sure we got what we wanted and what we needed. And when you are making a commitment like the purchase of a bed, you don't want to feel any pressure and we didn't. It was a relaxing and great experience.
