-
August 2024 by Hunter Sapp
I spent some time shopping around for a new car, and it was frustrating dealing with subpar sales reps who seemed more like poorly trained SDRs than car experts. With a small garage, I often asked about the car's dimensions, only to be met with blank stares as they fumbled with their phones to Google the information. Some didn’t even know how to fold the seats properly.
Hilltop Ford was a refreshing change. When I called, Terrence answered and casually asked when I could come in instead of pressing for my email and number to bombard me with sales emails. Terrence was knowledgeable about the cars and their value, and most importantly, he understood what I was looking for in a vehicle without trying to oversell me.
I also had a great conversation with the finance manager, who took the time to discuss the economics of the deal and treated me with respect. The used car manager was fair and genuinely listened to my reasoning for the trade-in price I was aiming for.
Overall, the experience couldn’t have been better, and I’m likely to buy my next car here.
-
August 2024 by hardeep singh
I visited the Ford Richmond dealership to inquire about a used car. However, during my conversation with the used car manager, he was unwilling to negotiate despite my presenting a chat with one of his employees regarding the car's price. He completely disregarded the agreed-upon price and also provided inaccurate information on the car's windshield, stating it had one owner instead of three. Additionally, I found his demeanor to be quite rude and unprofessional.
-
August 2024 by Mary Moir
John Locke was an amazing salesman that made this process so easy, thank you so much. He’s terrific personable and knowledgeable. Will highly recommend anybody.
-
August 2024 by Sirena Bazile
Parts department service was awesome!
-
August 2024 by R R
Had my vehicle serviced here. The staff was very friendly and professional. They have drinks and snacks for customers while they wait and I also noticed they washed the cars after their services were done. It's hard to find quality customer service like that these days.
-
July 2024 by C Caceres
No pressure sales people
-
July 2024 by Julien Barbe
Great communication on everything but servicing costs. Told them something was broken. They took the panel off to confirm it was broken . $300 for the “diagnosis”.
-
July 2024 by Michelle Yang
I just brought a KIA/SUV Sorento from Hilltop KIA/FORD dealership it was a pleasant experience from Moe(Mohammod) a lots of explaining; demonstrating most of all is follow-up service. I would recommend it.
-
July 2024 by Keisha Roberts
Leon Thomas was amazing. He offered top of the line service and ultra professional. He made setting an appointment, dealing with Kevin Smith the rep. and provided transportation smooth and easy. I had a wonderful experience and my Ford Ecosport is running smoothly. Thanks Guys ??
-
June 2024 by Thisari Somathilaka
This is the first car we bought in USA. Sima and team were really helpful and friendly. They have best offers. Highly recommended.
-
June 2024 by Yovanni Gil
Awesome service from Terrance And Jose. Big thanks to Leon as well for the great deal on a new Explorer ST!
-
May 2024 by Marchelle Chiffon
Exceptional Service and Great Deals!
I recently had the pleasure of working with John Tomahn and I couldn't be happier with the experience. From the moment I walked in John made me feel comfortable and listened attentively to my needs.
John went above and beyond to find me the perfect fit within my budget. Thanks to their expertise and negotiation skills, I was able to drive off the lot in a brand new 2024 model with no money down and lower monthly payments than I ever thought possible.
Throughout the process, John was professional, courteous, and genuinely invested in ensuring I got the best deal possible. His attention to detail and dedication to customer satisfaction truly set him apart.
I highly recommend John Tomahn to anyone in the market for a new vehicle. Thank you, John , for making my car buying experience enjoyable and stress-free!
-
May 2024 by Vada Pinson III
The purpose of this communication is to provide feedback on the service received on my Ford Mustang. While I had initially left a negative review, I would like to retract it and provide my sincere appreciation for the excellent service rendered by the team at Richmond Hilltop Ford. I hope this message reaches the relevant parties and helps them in their business.
I reside in San Leandro and had an unpleasant experience with the dealership there. As a result, I chose to visit Richmond Hilltop Ford for my service requirements. I called on a Thursday to make an appointment, and they promptly called me back to offer me a slot on Monday. On reaching the dealership, I was advised to undertake the 70,000-mile service, which cost me $400. Since I reside in San Leandro, I waited at the dealership while the service was in progress. The service representative provided timely updates on the service progress. Once the service was complete, the representative advised that I would require new brakes. When I enquired about the cost, he informed me that it would be $1200. However, my misunderstanding led me to believe that the amount included the previous service cost, which was not the case. I later realized my error, and the dealership was not at fault.
I would like to commend the team at Richmond Hilltop Ford for their excellent customer service and quality of work. I highly recommend their services to anyone in need of automotive services and look forward to visiting them again for my future service requirements.
-
May 2024 by Josh Kampling
Amazing
-
May 2024 by Andrew Walker
I'm really impressed by the lengths Stead Auto Group goes on behalf of their customers.
