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March 2024 by Cory Asato
Great customer service. Was able to accommodate my last minute needs for storage as well as close out my account last minute. The gate automatically locks at 10 in the Richmond location. The manager went out of their way opened the gate for me after hours. 10/10 would recommend.
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March 2024 by James Rohan
I had a great experience. The owners were responsive and helpful. They communicated clearly and responded promptly when contacted. The location was secure and safe and kept our things clean and dry even during the rainy season. Would absolutely use their services again.
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March 2024 by Alison Horton
Great folks!Look both ways for the train!¡!¡
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March 2024 by timothy lynch
extra storage in richmond was a fantastic facility to store my belongings over the last year. it was clean, easy, and the people who work there are knowledgeable, supportive, friendly, and truly seem to care about what they’re doing and the people they are interacting with. this made it a pleasure to be there.
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March 2024 by L N
Got great service from Christine
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March 2024 by Maria Cherundolo
This is a clean facility with helpful and friendly caretakers, Christine and Andre. Cleanliness is very important to me as I moved here after a traumatic experience with another storage facility company hwhere my things were ruined due to lack of care. At Meeker St. Extra Space,I regularly see Christine or Andre riding around the grounds in their golf cart checking the grounds or sweeping up hallways.Another bonus is a bathroom for customer use during office hours.I docked one star, not because of the storage space, but because I was offered a move-in deal, and after just 3 months, extraspace raised my rent 100 dollars, 2/3 of what I was paying.When I called Andre to explain I was moving to a cheaper facility he wasn’t even aware of the price bump. When I went online extra space was offering a movein price of 84 dollars for the same size unit they now wanted me to pay 257.00.I highly recommend this facility, especially for 3 months or less, or maybe don’t get the special move in price to keep price consistent.Again, I could not be happier with the service and cleanliness of this location. I would definately have stayed had it not been for such a large rent increase.
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March 2024 by Matthew Peters
Great experience with Andre, everything was easy and affordable!
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March 2024 by Patricia Fisher
I have been with Extra Space Storage for a few years now and have had excellent service.
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March 2024 by MERCY vintage
What an amazing experience! Christine and Andre are absolute gems! Seamless experience, thank you guys!
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January 2024 by Denise Fullerton
This place has excellent customer service from start to finish. Christine and Andre are top notch, super helpful and willing to answer all my questions without any high pressure sales. Highly recommend!
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January 2024 by Daniel Kim
I just finished leasing and loading up a storage unit at this location. The operator there was extremely friendly and informative. I genuinely enjoyed the conversation and also his thorough overview of what to expect as a customer. The layout of the units is also extremely convenient no matter which option you choose. The unit was clean when I arrived and the facility itself was extremely well maintained. I highly recommend this location if you have any storage needs.
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January 2024 by Rosandrea Garcia
Great location/ easy to get in and out. Nice people!
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January 2024 by G the gift Evans
Great place an amazing customer service andre is very helpful an attentive when it comes to customers
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January 2024 by Emerson Lopez-Cruz
Made a the rental online and once I got there everything was ready to go. Great friendly and helpful staff.
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December 2023 by Jay Elbert
Great space, clean, very easy access, little pricey.
