-
September 2022 by Marie M.
Was just at the Yosemite,Manteca location to get a new phone. Met their sales associate Annie (actually not sure of her title ) However she was very helpful , professional,and patient. She hooked me up with another line even for the same price I was already paying. The location was convenient but the customer service was amazing. Thank you so much for your help and patience Annie and thank you Cricket. Stace from Tracy
-
April 2022 by Myrna G Green
Very nice! Very knowledgeable and helpful! A gentleman...Sincerely, Myrna G
-
April 2022 by Alice C.
I was hesitant to go to the phone store in Richmond, not sure if they are doing an honest business. I searched online for the store with decent reviews in my neighborhood. I found this one. In Jan 2022, because my husband and my mom's phones are 3G, which would not be supported by Cricket soon, they got a free phone for replacement and just need to pay the sales tax. The representatives were professional and it was legit, with no hidden cost. A month later, my 4G phone was not working somehow. My husband and I went to the store again to ask for help. We met Alexa. We had no idea what was wrong with the phone. We requested to switch to a new sim card but it was still not working. Then, we had no choice but to buy a new phone. We wanted to look for the cheapest decent phone. Alexa was a young lady but she was professional and patient. She patiently explained what options did we have. We asked many questions, but she didn't lose her patience and kept a nice smile on her face, which deserved 5 stars. Overall, it is not a fancy store and does not offer fancy phones. But they do provide the best deal and best service in the neighborhood. You should give it a try!
-
March 2022 by George Zam
Silence was a great customer service I had a good time with him he helped me with a lot of things to get my phone service turned on thank you so much for everything that you’ve done.
-
March 2022 by Ricardo Ledezma
Best Costumer service experience I have received in general. I came in because I had lost my phone and no mode of communication. The man helped me through everything from trying to help locate a lost and found, letting me call family for help, and even guiding me through the process of Insurance claims. I am so thankful that their is people like that in this planet who actually help and going above and beyond expectations. Thank you!
-
March 2022 by Arlene Esguerra
We were accommodated so we'll. And offered so many promos too. Helped me out too to lower down our bill to less $30 through ACP Plan. Will definitely recommend!
-
February 2022 by Martin Marron
Shailesh is good guy I have great information about the deals and promotion I recommend everyone
-
February 2022 by Dawson Sanchez
I would say this is the most helpful cricket wireless store I've been to. They have excellent customer service especially the worker Shailesh he answered all of my questions without getting annoyed and walked me through everything before I bought my device. He also helped me get the phone I wanted even if it wasn't in the store with lightning fast delivery.
-
February 2022 by Rosa Mineros
Exelente atendio muy BienThe customer service is excellent, the man name Shailesh help me for free phone and support me for reduce my bill $30.Strongly recommend to visit the store and enjoy the excellent customer service.
-
January 2022 by Wan Yuk P.
Outstanding service! Best I have ever had with any cellphone business. The representative who helped us was professional, knowledgeable, personable and competent. The Owner was very helpful and insightful. Outstanding service and the best prices. You will be very pleased. Two Thumbs Up!!
-
December 2021 by Senario J.
This business is horribly managed and often times understaffed, but even when they have 2-3 people on staff, the wait is still 30-40 minutes, just to make a payment. The staff does not think. They will spend 40 minutes with 1 customer and make a customer who has a 2 minute need, has to wait. It's just horribly managed.
-
November 2021 by PARMINDER KHAKH
Good customer service, Sophia & Karen helped a lot!!!!
-
November 2021 by Angelica Ponce
We had the pleasure to work with Sophia. Super nice and helpful. Answered all the questions we had about the phone we purchased.
-
November 2021 by Cristian Donati
Sofia help me and it was my first time visiting cricket( very clean store), she was really helpfull and provided me exactly with what i needed. She’s a Really kind person and knows what she is doing, if you are looking for a new phone ask for sofia !!!!!!!!!!
-
July 2021 by N&H HAMMY usa&arab
Best customers service in Richmond.ca