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July 2024 by Benny Burton
I cannot say enough about the Manager Mere. She is professional, but most importantly,bher ability to communicate to all people effortlessly. She will bend over backwards for you. Thank you Mere for being the person you are.
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July 2024 by Ron Everette
I’d like to commend the staffed of Budget self storage for the kindness and understanding being able to work with you in different situations and accommodate all the needs to take care of my storage needs. I highly recommend them to anybody & everybody. Mary you and your staff are fantastic, thanks so much. Glad that I chose Budget Storage.
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February 2024 by Grae Bryant
Poor customer service. This new lady in the office has no clue what’s she’s doing. I’ve paid this facility a lot of money over 3 years and surely didn’t deserve what I experienced today. She needed a manager by phone to walk her the steps of storage transfer with led us both being frustrated. I highly don’t recommend this facility when even the manager was nasty to me. There is some details I can’t fit in but just know customer service is everything and I’m done with business like this. There over priced anyway, ??
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January 2024 by Kinetic Rhythm
Staff is nice and the hours are decent. My biggest issue is they keep raising the price. After five years I am paying almost what I was. Definitely not budget.
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December 2023 by Tanya Jewell
Friendly people
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October 2023 by SAS Stewart
Its a storage unit. Gate works fine, hours are decent., no complaints except the pricing. They have raised our rates twice in 2 years, which wasn't cheap to begin with. I'll be changing facilities in March.** update 10/11/23, we have had our price raised 4x now and is now 42% higher than the initial price ;(
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July 2023 by Pisces Princess
The new lady that works in there is kinda rude
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July 2023 by Maria C.
They stole my stuff and refused to show me footage when I asked the lady wanted to fight me because I was asking her for footage and my belongings
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June 2023 by Thomas Kennett
Love the place the manager she is sweet I recommend this place
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September 2022 by Dee Stansbery
Nice owners and very helpful
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June 2022 by D Parris
Local family owned very personable fair rate place is always clean and secure never had a problem in the several years I've been there
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May 2022 by Jessika Thomas
I keep getting bills after leaving them the keys and letting them know I was no longer in need of the rental unit. I’ve never had issues like this leaving a storage unit, I was told it was month to month and I could cancel at any time! I sent a message on the contact form on budget storages website to let them know weeks before I would no longer be renting unit, and I was all paid up at the time, I let them know weeks ahead of time that I no longer needed unit, I was paid up and I even left the keys in drop box for them, as the office was closed as you can expect a lot here, regardless of what hours they say they are open.Now I’m getting bills still due to them not checking their online contact forms or having the office open during normal operating hours to handle this properly. My messages are just getting ignored. Seems like they are just trying to scam people, it’s really unfortunate. I will edit my review if this gets resolved properly, I’m not going to pay for two months of storage because you guys did not check your online contact forms, or have the office open during hours you were scheduled to be open. Nor am I going to pay a Lock cut fee, when I left you guys all three keys and gave notice on budget storage websites contact form. I even gave my new address but keep getting notices sent to my old address. It went from good when starting to rent to horrible customer service when I’m no longer renting. You get avoided, and ignored so they can send you extra bills.Not to mention, I rented the unit during the winter, and the rain leaked through the roof of the storage unit. Mold is a huge issue here! Pack your things wisely and opt for insurance if you still choose too rent here.
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May 2022 by Elizabeth H.
I would give ZERO stars if I could. Their unit LEAKED in TWO places, damaging valuable items of mine, and they refused to pay for a mover to move my very heavy items to another unit. They say they are not liable for ANY damage. DO NOT RENT A STORAGE UNIT HERE!
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April 2022 by La Tonya M.
I came here here at 1:30PM and the sign on the door said they will return at 2PM but they don't close until 6PM. It's now 2:30PM and knowone has opened up the premises. Me and another guy is just waiting. Very bad Customer Service and the customer service number only said they can have the manager call me.
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November 2021 by Cynthia Rayford
They are great not a bad thing to say. They are wonderful
