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March 2024 by Natasha Harris
I purchased an alignment off of Groupon, I walked in after calling and they said it’s okay to do so. I complained that the steering wheel shakes speeding and the car pulls different directions. They said it’s probably not an alignment but they’ll see. I waited. Then they told me they were done with the alignment. Okay…. I drive off and still is doing the same thing. I called to let them know and ask what do they think, they said it has to be a balance issue, and to come in they’ll take care of it at no charge since I just paid for the car to get taken care of. Okayyyyyy. I show up, and they’ll tell me it will be 30 dollars because it’s a balance issue. I said but you guys said no charge, they said still 30 dollars. I have the money but it’s the principle. On the receipt states my complaints. They didn’t bother to test drive it, even after the alignment, to make sure whether it was this or that. If they would have did so, then we would know, okay balance issue, but instead I paid for something I didn’t need, then had to pay more after being told differently. If they knew from the beginning I didn’t need an alignment, they sure did still take my money for an alignment. It had to of been the easier 72 bucks they made today, and the 30 after blindsiding me, that’s only because I’m tired, I don’t have the energy to tell businesses about their customer service skills. But I’ll tell yall about it. The balance fixed my issue. But I’m not going back there again.
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February 2024 by Jose Chuc
Great service highly recommended it.BIG O TIRES..
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February 2024 by Ahmad Hassan
New quality tires and a warranty is worth the expense. Especially if you've got a work truck and do dump runs regularly. Just sayin
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February 2024 by Henry D
I took car in for alignment. After alignment was done car was still pulling, so I took it back a week later. They redid the job, but unfortunately I have to retake it back since it's still pulling to the left. I will be retaking car back and hopefully they can fix it this time. The crew there is helpful and knowledgeable.
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January 2024 by niraj acharya
I bought the new tire from them 4 days agoand they todl me i got warranty of 42000 miles and 5 times rotation is free.i got flat tire after 3 days i gone over there to fix it and eventually they told me there is no warranty ? and they didn’t able to fix it and want me to buy a new tire and if i don’t wanna buy new tire i have to pay 198$ to buy warranty again. scammers ? hope you guys can make that tire as a bed pillow for your kids and they will be happy to sleep on that . Stop this scam .your business should be closed down. Robbery!
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January 2024 by Marva Deloach
Very good customer service and attention to requsts
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December 2023 by Kaliwal
$35.00 only for flat fix
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November 2023 by SJV
Fast, friendly and efficient service. I've been a satisfied Big O Tires customer for over a decade. They provide competitive prices for services and parts.
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October 2023 by Valerie Vega
I recently had an oil change and an alignment done. Anthony was my sales rep and he is an absolute dear ! I would 100% recommend this store.
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October 2023 by Bruce nelson
I went in for an alignment which was ok, but they kept trying to sell me new tires which did not need to be replaced yet.
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September 2023 by Peter Anderson
Very helpful and fast. They discovered my brakes and fluid were a mess and changed both in about 90 mins! Now they work like a dream. Highly recommend.
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August 2023 by Alan H.
Got an alignment and rotation. They did the alignment ASAP and took them an hour, but that's ok I would think one would want quality work! Very friendly service and the rotation was quick too. I would rather go here than costco in the future!
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July 2023 by Dave Millar
I needed four new tires and an allignment. The staff and service were both outstanding. Luis and Mike were extremely helpful and friendly, and actually went out of their way to make the experience quick and pleasant.
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July 2023 by Chansell Evans
I have been a customer with Big O Tires for several years. Their staff is very friendly and helpful. I get my car repaired at Big o Tires in Richmond California on San Pablo Avenue.They have performed excellent work on my car. Their tires are excellent quality.I highly recommend Big O Tires.
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July 2023 by Fátima Montoya
I recommend this place. Michael was very professional and gave me different options when buying my tires. Thank you.
