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October 2023 by Yvonne S
For some reason my account had to be unlocked by the teller by phone whenever I came in to make a transaction. Didn't keep much money in the account. But I finally got fed up and closed the account.
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May 2023 by Edward F.
This bank really sucks I'm just gonna get straight to the point the hours they close at is just dumb and they should be having atms outside or around the city because I be wanting to deposit and it's closed they need to change their hours
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February 2023 by Tare Woodley
No ATM. Rude tellers. Rude manager. Not many locations, not a "share branch" or "Co-op" branch. Basically have to use 1st Norcal and only Norcal. This is the 1st credit union that seems to not care about their members. The tellers are not very knowledgeable of bank policies ie; I asked if I could use my lease as proof residency for a joint account. The teller said she would have to ask her manager(my CDL not updated w/new address).
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June 2022 by Tanaka C.
I have been a member of this credit union for a number of years now and let me tell you, it reminds me of the way banking use to be. You know before everyone was being pushed out to the ATM and there was more than 1 Teller when you walked in. I don't know if it's the time I'm going in or what but I have NEVER had to wait any significant amount of time. Never more than 2 people in front of me and honestly, that is not often. The Tellers are all pleasant, Ms. Joyce is a sweetheart and the branch manager Mr. Campbell, OMG, he is amazing. It's like he literally knows everyone that comes in there. I think that's important because it's like he's taken time to know the members/customers. He is super pleasant, professional and has personally assisted me several times with my financial needs. This is a small branch but feels like a true community. Thank you Mr. Campbell for never being too busy to say hello or even give a wave if busy, it means a lot. You are your team are Awesome!
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October 2021 by Feliciano Sanchez
Unfortunately, someone needs to train this branch regarding online payments. I just became a member, made an online payment for my auto loan last month. This month I could't figure out why I wasn't allowed to make the payment online. I call the 888 number and someone in this branch (Richmond) answered. She stated there was no way to make an online payment unless I had money in my bank act within 1st Nocal and told me I had to go to a branch and make a payment..... WRONG. I even told her I have an email stating my online payment was successful for last month using my Chase acct. She still stated there wasn't a way.. Good thing I didn't listen. I noticed there was a help desk number within the email which I called and was assisted on how to make an online payment. I would have wasted time driving to a branch..
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March 2021 by rimhl mtz
I give one star. The customer service is bad. The mid age African American woman was rude to my mom. Did not want to help her and was just not helpful to her that time until the other male cashier actually helped my mom.
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September 2020 by Catherine C.
I had a car loan with 1st Norcal CU. My monthly payments were setup for auto pay, so I didn't deal with the reps until I wanted to payoff my loan early. I spoke to several reps during the painful process - all were friendly, but not one was actually helpful. When I received the loan payoff amount, I was told it would be good for 10 days. I sent a check within a couple of days - they cashed it and two weeks later, my checking account was debited the full amount of my regular monthly payment. When I called, the rep asked if I had submitted a request to stop the monthly payments (WHAT?! - no-one mentioned that previously, especially for a loan that should have had a zero balance). Apparently, looking into the issue further required a "specialist", who I was told would call me back. When the "specialist" (who said she was "still training") called, she said there was a remaining balance of $9. First, I don't understand how there was a balance when I paid the exact payoff amount provided within the time frame allotted. Second, why debit a full car payment ($437) for a $9 balance. After incorrectly debiting my account, their resolution was to send a cashier's check, which I was told they were unwilling to expedite unless I paid a fee. Needless to say, I would not recommend 1st Norcal CU.
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May 2020 by Benjamin Mertz
Yes, it lacks some of the conveniences of big banks. But since it's a credit union, I know my money is being re-invested into my community instead of the pockets of billionaire CEOs and the prison industrial complex. Investing your money in a credit union is a moral decision that directly helps ordinary people and organizations in your local community. I'm proud to be a resident of Richmond and proud to have my money in a local credit union. Also the owner at this local branch is a cool dude.
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February 2020 by David S.
I was only too happy to end my relationship with this Credit Union. First off, they wouldn't let me pay off the auto loan, because it was under Dave not David. Then their truly awful on line account service wouldn't let me login. Then they charged me an extra $20 for ...get this...convenience. Lame, lame, lame, Stay away from these guys.
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January 2020 by O. G
(Translated by Google) Suitable(Original)Convient
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November 2019 by Anne K.
Awful customer service. They don't care about their customer's needs. Socialize behind the counter while you sit and wait.
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October 2019 by Nate Ebbs
I walked in to ask for general information about the bank and the lady gave me lip about ID, ID, in a loud voice like she's being attacked. She then raised her hands in several signs that indicate that its a cartel bank.
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September 2019 by Yolanda S.
I've been a member for many years and have received excellent service and financial support. Highly recommend
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August 2019 by Lady Z.
When Contra Costa Federal Credit Union was taken over by 1st Nor Cal, I found that the service declined, the tellers were less friendly, and I became more like a number than a customer. The latest incident with this institution caused me to close my account after more than 25 years as a customer. That should tell you something.
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September 2018 by Michele R.
My mother has been a member for 40+ years, making me a member for as long as I can remember. The service is great... if you go inside a branch or it's a simple task. I'm currently dealing with a fraud issue, which the bank caught in minutes. They canceled my card and informed a specialist, but in order to get my card by this week, I am to be charged $45. Well, that time has come and gone AND STILL NO BANK CARD!! One member said they didn't receive theirs for a month and another received theirs in couple weeks but had to wait another few for their pin to work?? No one is able to find out why I haven't received my card yet unless it's a specialist and, of course, they don't work weekends. I'm almost ready to make the switch to a different credit union altogether!
