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February 2024 by Theresa R.
It's always going to be a chore when you do your shopping here. Just always be prepared for large crowds. I usually find most everything I need here for myself and the family and it's usually nothing that I would complain about but the fact that Self Checkout lanes weren't open by 11, nearing 12 in the afternoon is baffling to me because they choose not to use all of their registers and resources they have available to at least make checkout a breeze.
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February 2024 by Abigail C.
I was trying to help my mom give money to a relative, but they said that I couldn't even touch the money! All I did was hand it to her! And my mom is 85! Her back was hurting and we were just arguing because I tried to give her her own money! DO NOT GO TO THIS WALMART...
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February 2024 by arubeto r.
Great store with lots of variety of items. Great prices. The one day I actually visit, the worst customer service ever. Denise, chunky cashier at the personal care section, was very rude when asked where a certain product was. When asked for an item, she would talk down as if I was dumb and I should know where it is. Not only to me was she rude, but to another customer as well. It seems as if she was bothered by anybody asking a question. NOT a good fit for customer service position.
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January 2024 by Karin L.
I would have given a zero if I could. I bout four trailer tires and they were delivered to this Walmart. I called the Walmart tire center for this store before the purchase and confirmed they could install them. I have a dual axle horse trailer with a small wood block I drive onto and the other wheel on the same side is immediately lifted off the ground and easy to change. I set an appt 9 days in advance for 9:00 am. At 6:30 am the day of the appt, I received a text stating some of my order didn't come in so they could not do the install. I confirmed on line that all fl4 tires had been there for days. It took over an hour, using multiple phones at the same time to call, before anyone answered. They then told me they cannot install trailer tires. I spoke with a manager and explained it did not have to be on a lift or jacked up and how easy it was to remove. She said it wouldn't be a problem then and for me to keep my appt. Upon arrival, I was told they couldn't install trailer tires. I again explained the process for instant lifting of the wheel. The store clerk went to talk to the mechanic, who came to me and abruptly said the machine for tires was broken today. The clerk then went outside to the bay and for visibly argues for several minutes and came back in and apologized. I asked if they just didn't want to install the tires or if the machine was really broke. She then said I should explain to the guy in charge how easy it is to remove my tire. I walked out and 3 other employees asked how they can help. I explained and they said their balancing machine was broken. I told them these were trailer tires and didn't need balancing. All 3 said they should be able to install them then. A couple of minutes late I was told the shop manager said they weren't doing tires today. I took my purchased tires to Les Schwab in the same parking lot who installed all 4 for a higher cost than Walmart was scheduled to charge. The employee at Les Schwab said Walmart routinely sells tires and then refuses to install them and the disgruntled customers come to Les Schwab l, because they are in the same parking lot. My 4 tires were not cheap, but Walmart customer service was terrible.
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January 2024 by Diane G.
Not very "Quick Assist" I'm annoyed of the fact that most things are now behind a locked glass! I need a personal Walmart team member assistant to be walking beside me at all times since I can never get what I need in a timely manner. Plus, what's the point of adding all these self check-out cashiers if half of them are closed anyways?! Walmart corporate is spending money silly nilly instead of being useful and efficient.
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January 2024 by Helene S.
I'm disappointed in the daily judgments of what are service dogs. Service dogs that I've observed don't ride in grocery carts, aren't carried in the owner's arms, and aren't permitted to do as they please. We use the carts to put our food in it! JUST GROSS! Mind you, I have dogs too but don't feel I need to take them shopping. SMH
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December 2023 by Vero G.
They only have 3 registers open when it's the holidays that is so unprofessional production knowing that there is a lot of people waiting in like to pay only for 2 things.
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December 2023 by Jesus F.
This Walmart is so bad with their groceries. I bought hot Cheeto balls only to find out it's been open and half eaten. I also bought cereal only to find out it expired a month ago. And finally I bought milk that expires in a few days so now I have to rush to drink it. Maybe my fault and should have checked the contents or expiration dates. But maybe not because if I am going to the store to buy groceries, I shouldn't have to worry about expirations dates. It's a loss for me because I am not going to drive back, deal with parking, and wait in line to get my few dollars back. Walmart, check your products and remove the expired ones.
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December 2023 by Tosha L.
I like Walmart, just not the crowd it attracts. i usually find different stuff, I never would find at Target....like my Keto granola! It's a few other things I find here as well, but its usually not my first choice to shop, unfortunately.
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November 2023 by Carlos S.
Went back to them because after an oil change because my car 2020 was leaking oil that they cause and he gave us the biggest attitude and so disrespectful.
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November 2023 by Kelly A.
The Colton Walmart on Mt Vernon. So I got home and was missing four out of 11 items I purchased. There were four girls standing around doing nothing when I asked for assistance they said someone would be over there in a minute. No customer service all attitude. Can't find my receipt so I'm out about $50. I did all my shopping in hair and makeup department. Those ladies need to be retrained or terminated. I'd rather spend more money and shop anywhere then there!
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November 2023 by Josephine M.
I have been getting my groceries delivered from this store for almost 3 yrs. The service is terrible and the representatives r even worse. I'm on a walker and a senior citizen. I have ordered everything thru this store. Lately it has became worse. The food orders have been worse I have received rotten watermelons with a spot in it that was rotten. I have had orderders dumped in the back gated parking lot because they couldn't get in. I have a note inside of my menu stating that u have to go to the front of the apt and push on the intercom and I will let u in via my phone. I have rude representatives over 20 times who did nasty things like saying I will get back to u and hang up. on me after holding for half an hour. My account was canceled for no reason because I complained and sent back bad food . I even called the Arkansas main office and got no where. Evetytime I complained. I paid for my walmart account . As late as last week I tried to eat some yogurt and it tasted sour. Why , because it was dated 2022. When I buy milk products like cottage cheese or just cheese. I has a very short expiration date.. I was told that they would get back to me regarding my complaint. It has been close to 3 weeks and they won't respond. All it says is your account has been canceled. I'm too old for this stress. I have been a walmart customer since they first opened in San Bernardino County areas near me. . I know this is not legal. I want restitution and my account back. I need to be able to order my food, clothes or whatever. I have a pair of tennis shoes that I can't send back because of walmart nonsense. I hope this notification is seen and taken care of. Walmart is so underhanded and sleezy with their customers and I feel that they don't give a damn. I have to pay for a ride or take a bus. Just to get my necessities
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October 2023 by Debora G.
They can remodel all they want. What needs an update is the employees. They are the worst. Everything is behind glass and when you ask for something they give major attitude. There just walking around on their phone texting or talking to each other what they did over the weekend. Using inappropriate language and not caring who hears their conversation. I know these comments are going to fall on deaf ears because management doesn't care either because when you complain to them they do nothing they just say okay okay we'll see about it and do nothing worst and most horrible place to shop.
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October 2023 by Papa P.
Online ordering and pickup is really bad. The phone number on the sign in the pickup area goes directly to voicemail. No one answers the store phone. 909-301-7647 Try it!
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October 2023 by Anna M.
Would give them zero stars.. VERY poor customer service. The male employee in Electronics Department said he would be right with me, helped another customer, then walked right by me and walked off. Later found out he went to lunch... didn't say anything. when a new replacement employee came in, I asked what happened to the other clerk, and he said he went to lunch, and now he cannot help me because the replacement employee does not have the keys to open the case... he could not call a supervisor manager. He told me that the supervisor is in the front of the store .. "The manager at the front is very rude. They definitely do not care about their customers or customer service. She did send another employee who helped several employees before helping me.. the item that said on the website they had in store they now claim they don't have any in stock, which I don't know how I could pick it up and the website said they had them in stock at the store, but they have none??
