-
January 2024 by Melody D.
If I could give no stars I would. Worst and most ghetto t Mobil store around not sure what I expected since I'm in Rialto anyway. The employees were not helpful at all and ignored us from the moment we walked in and we stood around waiting for 20 minutes until someone came up and talk to us just for the item we wanted to be out stock. There was an employee there available but she seemed to be too busy talking on her phone she was a fake blonde with black roots.
-
November 2023 by Edy Setay
I had a problem getting data usage on the road. I was immediately serviced, and the problem was resolved in 5 minutes.
-
November 2023 by maria soto
Not worth it the employee there wasn't interested in helping cause it wouldn't be worth it! Bad customer service
-
September 2023 by Sabeli C.
Went in today with my boyfriend to get him a new IPhone device due to color preference on the new IPhone 14 Pro Max. Emmanuel helped us through the whole transaction, with every single question we had. Super nice guy and very knowledgeable. We will definitely be returning back. The store was also very clean & had the Spanish jams playing.
-
June 2023 by Sia M.
The moment I walked in, the guy who greeted me acted like he would rather be anywhere else. He was dismissive and had vague replies, like I was annoying him by getting a new phone. And when I mentioned trading in my old phone he seemed totally lost and, again, annoyed.
-
June 2023 by Lorena Cruz
Came in to the store for some assistance and the employee Eli had a terrible and condescending attitude and couldn'tbe bothered to look in to getting us help
-
May 2023 by Angel Cervantes
John gave me great customer service
-
April 2023 by Kevin K.
I had a bunch of issues with my sons broken screen (Android). I couldn't navigate the phone/transfer the smart switch app & all seemed hopeless in regards to a data transfer. Omar was EXTREMELY helpful. He connected a mouse & was VERY patient. I also learned you can download apps from settings on Samsung phones.Thank You Omar!!!
-
February 2023 by Brenda Asta
Purchased a phone in late December. Employee put the screen protector on it, didn't seal well even there. Said if it started lifting off bring 8t back in and they would replace it.So, it has lifted, went in and they wanted to charge us $40 for something they didn't do correctly. Was not happy
-
January 2023 by Bree W.
Francisco was extremely helpful. He explained everything and he was extremely patient. The other gentleman john was my initial helper and was impatient and didn't want to calculate or work to hard to actually answer my questions. When I asked if another representative could help me out this woman(manager) walked up defensively and stood to the side in the back as if I said something wrong. I believe she was the manager, she did not apologize for the initial representative Who was not helpful. She acted like the questions I was asking like (price & monthly fees) were in a different language. When she realized that Francisco was doing a good job she finally left and me and Francisco finished the transaction flawlessly. He made me feel like my business was appreciated. Please go with Francisco the other people in here might make you just turn around and leave with nothing. Francisco gets 5 stars in my book for professionalism and customer service !!!!!
-
December 2022 by Ventura C.
I came to check out a new phone hoping to upgrade but the customer service was very poor. Sales associate wasn't helpful at all very vague when answering questions and came off very rude. Don't recommend coming here at all don't waste your time like I did.
-
December 2022 by Malcolm B
The service was great but they need to have competitive prices as time moves forward.
-
October 2022 by Adriana Rios (San Gorgonio HS)
Alberto was very nice and was able to fix my screen cover warranty issue. I went to another t mobile and wasn’t helped at all and I came here and he right away did a solution. Thank you ?
-
October 2022 by Sunshine Haith
They worked hard to solve my issue & did a courteous service outside of my original purpose for going. Nice atmosphere is courteous customer service manager & reps.
-
September 2022 by Salvador Martinez G
Never coming to this store again. Went in the they seem bothered to even have customers walk in. They only greet who they want. Go to the store on riverside ave a lot more friendly and good customer service. Never coming back.
