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February 2024 by Kim Jackson
Went in with questions regarding my iPhone features and Josh Avila was patient and assisted me.
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January 2024 by AromaFer
This is our first visit to T-Mobile store. I appreciate Jasmine for been kind and very professional. She answered all our questions. We are part of TMobile Family. I highly recommend doing business with her.
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December 2023 by Kayla Wells
My husband and I waited a long time for them to basically tell us that they could not help us with what we wanted to do (I wanted to get a new phone and have it be added to my husband’s line). We let them know what we were looking to do when we first got there and checked in, and if they had just told us then that they couldn’t do that, it could have saved at least an hour of my day.
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November 2023 by Martin Guzman
Useless store! They can't give you info on your own account they can't cancel your service but can cancel any other service so you can switch to them. Absolutely no help
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October 2023 by Stephanie D.
The guy who answered the phone told me that they can't tell me over the phone if I am an authorized user. Is this true? Mind you I told him my situation of my deceased mothers phone that just got stolen. I just needed a few quick on answers and was shut down very quickly. Seemed like their phone calls are not as important as their in store customers.
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September 2023 by Dr.Rose PARKER
Armando Rios and Ramiro Avila are an amazing team. As a 64 yr old Android user with a Sprint phone, I was helpess in need of a phone swap, but Armando took time to help and Ramiro was right there to answer questions for me while Mr. Armando was making sure my phone was activated successfully swaped with customer care. Thank you Tmobil for these great guys.Dr. Rose. Saving Our Women International
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September 2023 by Gracie Vargas
They are fully staffed and did a great JOB, with little wait time. In addition the Spanish music playing was a treat!
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September 2023 by Natashia Hunter
Thank you Armando for all your help :) At this location the Staff is awesome and knowledgeable ,store is clean
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August 2023 by Sherree Benavidez
The employee Armando was really rude and and was really pushy. Will never return to store.
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July 2023 by Maria Z.
Joshua & Stephanie were very helpful and knowledgeable with the issues I was experiencing. Not only were they very friendly but also got everything I needed done in a timely manner. Run up their salary
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July 2023 by Jaime R.
Great customer service provided by Jasmine she went beyond to have our phones set up, very knowledgeable with technology, everyone was very helpful at this location.
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July 2023 by luz colunga
Very helpful staff. Jasmine was able to help me to make a claim for my lost phone & I got it the day after. Although it’s been giving me some trouble to the point where I’ve visited this store 3 days in a row. Josh, Jessie, John, Kevin were doing the absolute most to help me out. They were discussing ways to solve the issue. Even though, the issue still isn’t resolved, they came up with a temporary solution since I need my phone for work and things. Appreciate you all ?
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July 2023 by D Delgadillo
Was told by employee upgrade to plan was gonna be free because we have a military plan even thanked my husband for his service. After calling T-Mobile to veify was told upgrade is $10 a month, so we cancelled upgrade. Don't lie to your customers.
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July 2023 by Teresa kukol
Armando from the Rialto store is the best. He needs a big a raise and to be manager. I love him he deserves 100 stars ⭐️
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May 2023 by Abel Gotti
My name is Abel Gotti and as a small business owner I know the importance of having a good employee. I came to store 4394 and Sandra Sandoval provided great customer service she was very professional and helpful. She deserves a raise. Thank you.
