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October 2023 by Family Time
This is a great place to get healthy and relax. I recommend signing up during their $1 sign up deal. You are only charged the $1+$10 or $25 mthly. Depending on the option you choose. They have lots of amenities for black card members, aka $25mnthly. This location is great because everyone is in their own zone. No wondering eyes, and they have plenty of machines for everyone even during busy hours. Download the app to make sign in a quick scan away to a healthier you.
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September 2023 by John M.
Not sure what is going on, been coming here off and on the last two years. lately the gym has been very dirty when I come in at night or early morning. Paper towels and disinfectant spray not being refilled at all. Most likely just going to switch Planet Fitness gyms to see if the other Rialto spot is better, might just cancel my membership and pay a little more to be at a cleaner gym
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September 2023 by Mike D.
Made a mistake by making this my home gym. Transferred/moved over from Lake Forest and this gym is so out dated in comparison. Once I let Lake Forest know I would be moving gyms to Rialto they said it would be an easy transfer and that the staff at the Rialto location could easily do it. When I asked the staff at Rialto they did not want to transfer me....They said I would have to make the 2 hour drive over to Lake Forest and have them do it on their end. Which of course I had to do. The girl at the front desk never smiles or is welcoming. You tell her thank you for simple tasks such as giving me 2 tokens for the massage chair and she just blankly stares with no response or emotion. When asking to use my black card privileges that I pay for its like pulling teeth with the staff. They honestly do not care for their jobs. They do not even have a sign in list let alone verify that you are actually a black card member. So if anyone is reading this...just go up to them and ask to use the hydro or massage chairs. They won't verify anyways.Don't get me started on the WATER! I filled my clear bottle up not even paying attention. Of course half way thru I notice it's cloudy. As if I put in a liquid IV packet. C-mon PF DO BETTER!
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August 2023 by Oscar Camarena
The staff and they're very nice very clean every time I swing by that place I feel like that I'm a special personality and they treat me like un politico importante ?
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August 2023 by Destiney Recalde
They're good as a gym but don't apply here for a job, they're very sexist. They only allow men for overnight positions as if women can't be trusted to defend themselves like men do. Do they not expect men to be hit on like women? Do they not expect men do have to deal with weirdos like women do too? Honestly, just straight up rude to assume as much.
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August 2023 by Hilario Garcia
Can't cancel membership without getting charged fee if less then a year and can't cancel over the phone.. hate contract membership
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August 2023 by Ramon F.
Great gym. Primarily because of the wonderful staff! One suggestion/request...Can we please get 80-100 lb dumbbells! And more 25 & 45 plates Thank you in advance
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August 2023 by Jc S.
Been coming here for a few months now, it's honestly a decent gym for when you're starting out. They have all the basic things you need, some machines they only have one of which is lame. They don't have certain machines at all or much free weight, its PF so not surprising. Main cons is people hogging machines sitting on their phones (only one machine) but again it's a PF what can you expect. Their staff is whatever, they don't really care. More than half the time they don't even greet you coming in (which doesn't matter but shows they don't really care) since staff doesn't care bathrooms are usually nasty, clean up stations are usually filled but sometimes you have to go to another one because it's out of paper/spray. My biggest concern is their water, i've always seen it looking pretty nasty in my container, taste nasty too. Recently it's gotten worse, people drink alot of water here you'd think they'd keep it good . Overall a decent gym to start (wouldn't recommend the water) but I'll be moving on to something else
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July 2023 by Harry C.
July 25 this location had what I am guessing management comedown and make the employees actually clean the entire facility which is usually completely dirty. One of the guys cleaning that is not from this location was disgusted by the filth in the men's restroom area. The next day July 26th and things are back to the same. Restrooms don't even have toilet paper, and employees in the front just sitting on their phones and don't even look up to acknowledge people checking in.
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July 2023 by Nessa A
I go to different planet fitnesses but sadly this is the one closest to my house. Why have staff if they’re going to sit on the check in desks ? Not even a “Welcome” or “have a great day” like the other PFs do. Equipment is dirty. You can see everyone’s sweat marks. Yes they have clean up stations with the towels and sanitation but what’s the point if it’s left empty? Bathrooms are dirty. Instead of sitting around why not fill up the stations and bathrooms ?I wanted to get a chair massage and the man told me it was ready. It never turned on. I had waited for 5 minutes and nothing. Unfortunately I was on a time crunch so I decided to leave. As a black card member and someone who’s been coming to this gym for a while now I’m disappointed. Wasn’t like this before but now it seems to be going down.
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June 2023 by Chris P. Bacon
Friendly Staff very spacious. Restrooms can use some TLC. But overall it's above average room for improvement.
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June 2023 by Davey T
Nice clean gym. Although the front desk doesn't speak a word to you when coming in or leaving. They stare into oblivion.
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June 2023 by Galazina Martinez
The staff and people here are always friendly.The gym is clean with everybody doing their part to keep it clean and sanitary.
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June 2023 by Alex Ramos
WORSE EXPERIENCE AT THIS LOCATION. DO NOT COME TO THIS LOCATION. WAS CHARGED TWICE FOR ANUAL FEE AND WHEN I CALLED TO SPEAK TO THE MANAGER NOONE WAS ABLE TO TELL ME WHEN HE WOULD BE THERE AND A GIRL NAMED GIANNI WAS EXTREMELY RUDE AND WAS ACTING LIKE A COMPLETE STREET GIRL VERY ARGUMENTATIVE AND THE WORSE COSTUMER SERVICE DO NOT MAKE THIS YOUR HOME GYM YOURE BETTER OFF ANY AT ANY OTHER GYM.
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May 2023 by austin powers16
2 leg machines in the “stretching” area that are the same, one doesn’t go to the lowest setting for us smaller people ( so in other words it’s partly broken) , and the other would be taken by a person who is for a good fraction of the time just on their phone sitting down (so frustrating) . Honestly this disappoints me since this is the newer planet fitness. Also delayed start with the hydro massage chairs. Sometimes have to check twice to see if it’ll turn on.
