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December 2023 by Hedy C.
The service is is very good. The employees are very nice and helpful. The selection is great. Lots of items to choose from. Today, we bought shoes. They have all kinds to choose from. The value is great. They have a very tall security guard there as well. The security makes you feel safe while your shopping. He greets everyone as they walk in and as the leave.
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December 2023 by Jorge G.
I shop big and tall and could not find one thing that was my size in the big tall section and when things were marked big and tall, turned out to be XL or large and they had a long line. Wait time look like about 45 to 50 minutes, messy, unorganized, and lack of care.
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December 2023 by Larry L. W.
12 people in line and only two checkers, several customers ask them to bring in another checker after staying in 10 minutes in line one finally showed up with 25 people ahead of us. The act of daughter customers time is not valuable
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November 2023 by AFAQ ALI
I have a very amazing and wonderful day today.I found all my stuff there specially for my kids and prices was amazed $20 for Levi’s Jacket ? and I must say sales Associate MALENA ROCHA thank you so much from bottom of my heart for ur big help ❤️ it means a lot .. U have very blessed holidays ?
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November 2023 by Rafael Gonzalez
The store is a mess of overstock shelves spilled out on the floor, if you have a cart good luck moving around because you will be running over items 40% of the time.
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November 2023 by Suzie
For being a new store it looked as if they just threw stuff on the racks and on the floors. Very unorganized worst place ever, I had to leave less then 10 minutes in the store.
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October 2023 by Gaby H.
If I could give zero stars, I would. First of all, the bathrooms are closed. Second of all the fitting rooms are never open third there's always a line of 1000 people and there's only two cashiers (IF YOURE LUCKY) up in the front. One of the managers, who I've heard been called Peter, is HORRIBLE. EXTREMELY RUDE. I've overheard him say "I don't care" when another employee brought a customer issue to him. When asked by customers, if he could add another cashier to the line, he just looks and roll his eyes turns around and walks away. He's always on his phone every time he's in the front, not working not helping. Why is he there if not to help? Every time I have to go to Burlington I pray that he won't be there. He is terrible at customer service and should be removed from being in the front. Please find somewhere to put this man. 0/10
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September 2023 by rossy ortega
No restrooms for customers? It’s a big deal specially when you have kids! ?and they were even rude when you ask so we left what we had and ended up going shopping at Ross which is next door !
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September 2023 by Omar Cervantes
They have so much stuff but they have no one literally working the cash registers. I counted 25 people in a line and 1 cashier working. SMH
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August 2023 by Lisa Alvarez
By far worst store! never enough registers ever no matter what day or time ! associates and managers rude as hell and I have been to several this store needs new management especially with holidays coming!!
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July 2023 by Evon Gutierrez
Spend your money at ross, they’ll let you use the restroom so that you can have a comfortable shopping experience!!
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July 2023 by Arline Caldera
I want to his store today. There was 9 people in front of me and an additional 8 more behind me. There was only 2 cashiers then 1 left and there was only one cashier. I left without purchasing my items when I saw this and there was a lady that was going to do and exchange. this happens on a regular bases. I will not be returning to this store but will shop else where. Poor customer service.
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June 2023 by Verenice V.
35 mins in line! Only one cashier open, manager came up to register and was looking around then left again to the back of the store...in the 5 mins that she was up in the front she could've helped shorten the line! Manager also had a pissed off face...VERY BAD CUSTOMER SERVICE! I'm not saying they shouldn't stop organizing the store, I'm saying if they see the line gets long then jump on a register for at least 5-10 mins to shorten the line and then go back to organizing or taking breaks/lunch.
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June 2023 by Olivia Scott
Unfortunately, every time I come here to shop it's so hot and understaffed. The checkout line is always long and just looks a mess. There are always carts full of go backs. I always leave with my items in my hand because they run out of bags at the opening of the store. As a former Burlington associate, I'm shocked the general manager isn't taking care of the store better.
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June 2023 by Dawn Williams
Terrible place to shop. 12 checkout lanes with a line around the corner, and they only open 2. Don't shop on the weekday, nobody is coming to work.And the place is filthy, not just from the customers. No employee is putting items back in the proper location. Everything is just put in "whatever."
